Customer Care Supervisor

hace 2 semanas

Buenos Aires, Buenos Aires C.F., Argentina Ghidini Rodil A tiempo completo
Assurant Services

Primary Objectives

  • To be the front line, direct contact ofclients and customers. Principally, through receiving or placing telephone calls, however, mail, express delivery, fax, and other electronic methods are also possible means of communication.
  • To use a computerized system for tracking, information gathering, and/or troubleshooting the items raised by the client/customer.
  • Recognize consistent problem areas and report to a higher level for action.
  • Seeks to retain account and/or suggest and encourage use of other services and products.
  • Depending on area may promote and sell products and/or services and enter or confirm sales.
  • Respond on time.
  • Follow standard procedures and policies with more senior levels using greater latitude and judgment in responding to customers.

MAJOR AREAS OF ACCOUNTABILITY

  • Research/resolve loanlevel inquiries related to inbound/outbound call activity. More experienced associates will be involved in root cause analysis of more complex inquiries.
  • Handle inbound and outbound calls from our customers in hazard insurance, mortgage banking, and property loss. More experienced associates will handle escalated calls.
  • Initially works in a single client /functional environment due to limited knowledge and skill set.
  • More experienced associates will work in a multiclient or multifunctional environment.

Requirements:

  • Education: High school diploma/GED
Knowledge and Skills

  • Good verbal/written communication skills
  • Strong attention to detail
  • Strong customer service skills
  • Excellent listening skills
  • Ability to adapt well to change
  • Works well in a team environment and as an individual contributor
  • Work well in a fastpaced/highstress environment
  • Ability to think outside of the box to resolve problems
  • Ability to multitask, including call handling, loan level review, and call documentation within required metrics
  • Ability to relay accurate and detailed information to various parties via inbound and outbound telephone calls
Previous Experience

  • Minimum 1 year of customer service or related experience/education
  • Preferred experience in insurance, banking, finance, mortgage lending, or related experience

Tipo de trabajo:
Permanente

Ciudad:

CABA

País:
Argentina

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