L2 Technical Support Consultant

hace 2 semanas

Buenos Aires, Argentina SupportYourApp A tiempo completo

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What You Will Do:

  • Provide exceptional customer support and troubleshooting for online course teams and instructors
  • Apply the latest and greatest customer happiness practices
  • Advise course teams on best practices and options
  • Monitor internal escalation channels
  • Work closely with the product and engineering team for bug resolution
  • Escalate feature requests
  • Provide omni-channel support via calls and emails
  • Become a product expert and constantly grow
  • Maintain working knowledge of our client's products and services

What you need to succeed in this role:

  • Excellent English and Spanish
  • General knowledge of coding and web development practices
  • Familiarity with debugging HTML, JavaScript, and Python
  • At least 3 years of providing customer support and technical troubleshooting for SaaS customers
  • Experience in technical support
  • Experience with database queries and command line
  • Experience with Zendesk, Jira, GitHub
  • Excellent business writing and communication skills
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits and Perks:

  • Fixed schedule, 10am–6pm, Argentina time
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

  • L1 / L2 Technical Support Consultant (Argentina)

    hace 3 semanas

    Buenos Aires, Argentina SupportYourApp A tiempo completo

    **Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as an L1 / L2 Technical Support Consultant at a cutting-edge platform that offers blazing-fast integration of a robust user infrastructure, ensuring that businesses can deliver exceptional user...

  • L2 Technical Support Consultant

    hace 40 minutos

    Buenos Aires, Argentina SupportYourApp A tiempo completo

    Passionate about the world of tech? Are you a skilled Java developer with a passion for problem-solving and customer support? Join our team as an L2 Technical Support Consultant at project specializing in derivatives and capital markets risk management. Unlock your potential by mastering new skills and achieving challenging goals with our People First...

  • (fluent English and Spanish) L2 Technical Support Consultant

    hace 1 mes

    Buenos Aires, Argentina SupportYourApp A tiempo completo

    Passionate about the world of tech?What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...

  • (fluent English and Spanish) L2 Technical Support Consultant

    hace 1 mes

    Buenos Aires, Argentina SupportYourApp A tiempo completo

    Passionate about the world of tech?What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...

  • (fluent English and Spanish) L2 Technical Support Consultant

    hace 4 semanas

    Buenos Aires, Argentina SupportYourApp A tiempo completo

    Passionate about the world of tech?What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...

  • (fluent English and Spanish) L2 Technical Support Consultant

    hace 4 semanas

    Buenos Aires, Argentina SupportYourApp A tiempo completo

    Passionate about the world of tech?What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...

  • Technical Support Consultant

    hace 2 semanas

    Buenos Aires, Argentina SupportYourApp A tiempo completo

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • (Cybersecurity) Technical Support Consultant

    hace 4 semanas

    Buenos Aires, Argentina SupportYourApp A tiempo completo

    **Are you passionate about making a meaningful impact in the ever-evolving landscape of cybersecurity?** Join our **Technical Support Consultant** team today and help us in this critical mission of safeguarding businesses and individuals from the relentless threats of the digital age. Thrive in a multicultural and multilingual environment while enjoying...

  • On-site Technical Support L2

    hace 3 semanas

    Buenos Aires, Argentina STEFANINI LATAM A tiempo completo

    ¡Sé parte de Stefanini! En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor. ¡Seguro no te quieres quedar fuera! ¡On-Site Technical Support L2! ¿Por qué te elegiremos? ¡Porque los desafíos que asumirás reflejan tus ambiciones! **Responsabilidades y...

  • On-site Technical Support L2

    hace 2 semanas

    Buenos Aires, Argentina STEFANINI LATAM A tiempo completo

    Sé parte de Stefanini En Stefanini somos más de genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.Seguro no te quieres quedar fueraOn-Site Technical Support L2¿Por qué te elegiremos? Porque los desafíos que asumirás reflejan tus ambicionesResponsabilidades y atribucionesDescripción del Puesto:Soporte...

  • (Cybersecurity) Technical Support Consultant

    hace 1 mes

    Buenos Aires, Argentina SupportYourApp A tiempo completo

    Are you passionate about making a meaningful impact in the ever-evolving landscape of cybersecurity? Join our Technical Support Consultant team today and help us in this critical mission of safeguarding businesses and individuals from the relentless threats of the digital age. Thrive in a multicultural and multilingual environment while enjoying your home...

  • (Cybersecurity) Technical Support Consultant

    hace 4 semanas

    Buenos Aires, Argentina SupportYourApp A tiempo completo

    Are you passionate about making a meaningful impact in the ever-evolving landscape of cybersecurity? Join our Technical Support Consultant team today and help us in this critical mission of safeguarding businesses and individuals from the relentless threats of the digital age. Thrive in a multicultural and multilingual environment while enjoying your home...

  • Technical Consultant

    hace 2 semanas

    Buenos Aires, Argentina Thales A tiempo completo

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...

  • Associate Technical Consultant

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Extend IT A tiempo completo

    Actualmente, nos encontramos en la búsqueda de un/a Associate Technical Consultant - Junior para sumar al equipo de Delivery - Technical.Como Associate Technical Consultant Jr vas a tener la oportunidad de: Aprender y afianzar las herramientas de EBS ( Oracle E-Business Suite ) Interacción con diversas tecnologías en base de datos. Desarrollo de...

  • Technical Support

    hace 2 semanas

    Buenos Aires, Argentina CHAINUP PTE. LTD. A tiempo completo

    ChainUp is seeking technically-savvy Technical Support to join its dynamic specialist team that provides to prospective and existing customers (locally and globally). As a Technical Support, you will play a crucial role in providing technical expertise during both pre-sales and post-sales. Your responsibilities will encompass various aspects of the...

  • Technical Support

    hace 3 semanas

    Buenos Aires, Argentina FirstCallComplete A tiempo completo

    We are an innovative IT company constantly improving our products and services to provide our clients with the best experience. Currently, we are seeking an energetic and responsible specialist to work as an online technical support. **Responsibilities**: - Resolving technical issues and user queries in a clear and friendly manner. - Documenting and...

  • Technical Support Analyst

    hace 2 meses

    Buenos Aires, Argentina ESET, LLC A tiempo completo

    The Technical Support Analyst provides Second-Level Technical Support to end users, Partners and/or Distributors, dealing with complex technical cases. The Technical Support Analyst is responsible for delivering the support services offered by ESET in the Region, and also acts as technical reference for the ESET products within ESET Latin America. Job...

  • Technical Support Analyst

    hace 4 semanas

    Buenos Aires, Argentina ESET, LLC A tiempo completo

    The Technical Support Analyst provides Second-Level Technical Support to end users, Partners and/or Distributors, dealing with complex technical cases. The Technical Support Analyst is responsible for delivering the support services offered by ESET in the Region, and also acts as technical reference for the ESET products within ESET Latin America. Job...

  • Workshop Support Consultant

    hace 2 semanas

    Buenos Aires, Argentina SupportYourApp A tiempo completo

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as Workshop Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with...

  • Technical Support Analyst

    hace 2 semanas

    Buenos Aires, Argentina ESET, LLC A tiempo completo

    The Technical Support Analyst provides Second-Level Technical Support to end users, Partners and/or Distributors, dealing with complex technical cases. The Technical Support Analyst is responsible for delivering the support services offered by ESET in the Region, and also acts as technical reference for the ESET products within ESET Latin America. Job...