Client Success Representative

hace 2 semanas


Buenos Aires, Argentina BetterVet A tiempo completo

Location:
Remote

Schedule: 40 hours per week, negotiable, including every other Saturday or Sunday

THE OPPORTUNITY
We are seeking a Client Success Representative to join our team.

As a Client Success Representative, you will be the first point of contact for our clients and our veterinary staff, providing them with exceptional service, addressing their inquiries and concerns, and ensuring their overall satisfaction.

You will play a crucial role in maintaining positive client relationships and promoting our company's reputation for outstanding client support.


WHAT YOU WILL DO

  • Scheduling mobile veterinary appointments for a geographically distributed team of veterinarians and technicians across the US.
  • Serving as the crucial link between patients and their veterinarians, maintaining a keen awareness of daily schedules to optimize client availability.
  • Prioritizing patient triage to enhance client and patient care.
  • Handling prescription refills in accordance with doctor approvals.
  • Assist clients in resolving issues, concerns, or complaints effectively and efficiently.
  • Work collaboratively with other team members to solve client problems and provide solutions.

YOU'LL BE A GREAT FIT IF YOU

  • You possess fluent English language skills.
  • You are technologically adept and comfortable with various software tools.
  • Your scheduling capabilities are exceptional, and you can adapt quickly to changing circumstances.
  • You can work autonomously while effectively collaborating with your virtual team.
  • You are passionate about making a difference in the lives of pets and their families, and this commitment shines through in your work.

Nice to Have:

  • Background in Veterinary Medicine or Biology studies.
  • 2+ years of previous experience as a Veterinary Receptionist or Client Service Representative, in addition to 2+ years of prior experience as a Veterinary Technician or Veterinary Assistant.
  • Prior experience in a call center or sales role is preferred.
  • Familiarity with Google Suite, Hubspot, Ezyvet, and experience with a cloudbased phone system.

Performance Measurement:


The Client Success Representative will be responsible for meeting and exceeding defined Service Level Agreements (SLAs) related to response times, issue resolution, and client satisfaction.

Performance will be regularly assessed based on these SLAs to ensure the highest standard of service delivery.

WHAT YOU CAN EXPECT FROM US

Your happiness and well-being matters We
offer a wide array of benefits and programs, including:

  • Competitive salary
  • Generous PTO

ABOUT US
BetterVet is a national full-service mobile veterinary practice. Our mission is to provide a better veterinary experience for pets, their families, and our veterinary care providers. BetterVet's culture is empowering and supportive and allows for excellent work/life balance. We believe that input from all voices informs innovation and strengthens our business. As such, we are dedicated to employing people from various backgrounds with unique experiences and perspectives.


BetterVet provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.



  • Buenos Aires, Argentina BetterVet A tiempo completo

    Location: Remote Schedule: 40 hours per week, negotiable, including every other Saturday or Sunday **THE OPPORTUNITY** We are seeking a Client Success Representative to join our team. As a Client Success Representative, you will be the first point of contact for our clients and our veterinary staff, providing them with exceptional service, addressing...


  • Buenos Aires, Argentina BetterVet A tiempo completo

    Location: Remote Schedule: 40 hours per week, negotiable, including every other Saturday or Sunday **THE OPPORTUNITY** We are seeking a Client Success Representative to join our team. As a Client Success Representative, you will be the first point of contact for our clients and our veterinary staff, providing them with exceptional service, addressing...


  • Buenos Aires, Argentina Groombuggy A tiempo completo

    We are looking for our next customer success representative. In this role, you will be a key part of our early team. Chief responsibilities will be: - working on calls and highly responsive during one of the three shifts outlined below - responding quickly to and using our processes to manage inbound customer leads - coordinating with dog owners on their...

  • Client Success Lead

    hace 3 semanas


    Buenos Aires, Argentina Reply Pro A tiempo completo

    **Client Success Lead** Are you a proactive, energetic, and skilled professional? Are you passionate about client satisfaction and marketing? If so, Reply Pro wants to hear from you! Reply Pro is a growing SaaS company that offers omnichannel Customer Experience (CX) management for local businesses. We help clients manage customer interactions, streamline...


  • Buenos Aires, Buenos Aires C.F., Argentina Auravant A tiempo completo

    Estamos buscando sumar a nuestro equipo comercial Ingenieros/as Agrónomos/as con conocimientos en GIS y experienca en atención al cliente para trabajar como Customer Service RepresentativePrinciaples responsabilidades del rol: Brindar atención y soporte a usuarios y clientes de Auravant Resolver dudas y consultas de manera oportuna y eficiente...

  • Client Success Lead

    hace 2 semanas


    Buenos Aires, Argentina Reply Pro A tiempo completo

    Client Success LeadAre you a proactive, energetic, and skilled professional? Are you passionate about client satisfaction and marketing? If so, Reply Pro wants to hear from youReply Pro is a growing SaaS company that offers omnichannel Customer Experience (CX) management for local businesses. We help clients manage customer interactions, streamline...


  • Capital Federal, Buenos Aires, Argentina Auravant A tiempo completo

    Estamos buscando sumar a nuestro equipo comercial Ingenieros/as Agrónomos/as con conocimientos en GIS y experienca en atención al cliente para trabajar como Customer Service Representative **Princiaples responsabilidades del rol**: - Brindar atención y soporte a usuarios y clientes de Auravant - Resolver dudas y consultas de manera oportuna y eficiente...

  • Client Success Lead

    hace 4 semanas


    Capital Federal, Buenos Aires, Argentina Pro Coffee Gear A tiempo completo

    **Job Title: Client Success Lead** **Location: Remote (Global)** **Company: Pro Coffee Gear** Pro Coffee Gear, a rapidly expanding e-commerce company specializing in coffee equipment, is seeking a dedicated and proactive Client Success Lead to join our team. This remote role is integral to our company's growth and client satisfaction, involving various...

  • Client Success Specialist

    hace 2 semanas


    Buenos Aires, Argentina Sagan A tiempo completo

    **Position: Client Success Specialist** **Location**: Remote (EST Timezone) **Work Schedule**:Monday - Friday, 9 AM to 5 PM (EST) As a Client Success Specialist, you will play a crucial role in managing and optimizing client experiences from onboarding to ongoing support. You will be the primary point of contact for our clients, ensuring their needs are...


  • Buenos Aires, Argentina Konstant Kreative A tiempo completo

    Our team is growing and we are looking for a highly motivated and skilled Client Success Supervisor to join us. As a Client Success Supervisor, you will work under the direction of the Director of Operations and Founders to facilitate creative performance, provide leadership and management to creative team staff, contribute to the administration of service...


  • Buenos Aires, Argentina GBS Group A tiempo completo

    To be considered for this position you must be fully Bilingual in English & Spanish **Compensation**: Base: $2,000/month + incentives and sales commissions (contractor role) **Location**: Remote At GBS Group, we take pride in serving our clients with their interests as our top priority. As an Inbound Sales Representative at GBS Group, you are tasked with...


  • Buenos Aires, Argentina LatamCent A tiempo completo

    **ABOUT THE COMPANY** Growth Era is a leading Sales Development as a Service and growth solutions company, with a passion for generating high-quality sales pipeline and funnel management for a wide range of organizations. Growth Era's unique business model provides a full-scale, multi-channel outreach Sales Development Department to its clients, all for a...

  • Sales Representative

    hace 4 semanas


    Buenos Aires, Argentina GBS Group A tiempo completo

    **To be considered for this position you must be fully Bilingual in English & Spanish**Compensation**: Base: $2,000/month + incentives and sales commissions (contractor role) **Location**: Remote At GBS Group, we take pride in serving our clients with their interests as our top priority. As a Sales Representative at GBS Group, you are tasked with the...

  • Client Success Lead

    hace 1 mes


    Capital Federal, Buenos Aires, Argentina Pro Coffee Gear A tiempo completo

    **About**: **Client Success Lead** In this role, you will own several business-critical functions: **Client Success**:We sell a variety of commercial equipment that requires either professional installation or someone who's familiar with the plumbing and electrical requirements. While we're continually building out automated ways to address any questions...

  • Sales Representative

    hace 2 semanas


    Buenos Aires, Argentina Sagan A tiempo completo

    Job Title: Sales Representative - LATAMLocation: Remote (MST Timezone) Work Schedule: Monday - Friday, 08:00 AM to 05:00 PM MST Job Description: Are you ready to revolutionize sales in the residential roofing industry with our cutting-edge software solution? Join our team as a Sales Representative and be at the forefront of innovation, engaging with roofing...


  • Buenos Aires, Argentina LatamCent A tiempo completo

    ABOUT THE COMPANYGrowth Era is a leading Sales Development as a Service and growth solutions company, with a passion for generating high-quality sales pipeline and funnel management for a wide range of organizations. Growth Era's unique business model provides a full-scale, multi-channel outreach Sales Development Department to its clients, all for a...


  • Buenos Aires, Argentina Sagan A tiempo completo

    Job Title: Client Success Coordinator - LatamLocation: Remote (EST Timezone)Work Schedule: Monday - Friday, 9AM to 5PM EST Job Description: We are committed to ensuring the highest standards of customer satisfaction and are looking for a Client Success Coordinator to join our dynamic team. This role is crucial for maintaining effective communication between...

  • Sales Representative

    hace 2 semanas


    Buenos Aires, Argentina GBS Group A tiempo completo

    To be considered for this position you must be fully Bilingual in English & SpanishCompensation**: Base: $2,000/month + incentives and sales commissions (contractor role)Location: RemoteAt GBS Group, we take pride in serving our clients with their interests as our top priority. As a Sales Representative at GBS Group, you are tasked with the endeavor of being...

  • Customer Success Analyst

    hace 2 semanas


    Buenos Aires, Argentina Measured A tiempo completo

    **Who We Are**: Measured is the pioneer and leader of incrementality-based measurement and optimization for consumer brands. Leading brands use our elegant, all-in-one platform to manage, test, plan, and optimize over $15 billion in full-funnel media investments. Since 2017, we have helped marketers prove the incremental impact of their advertising and...


  • Buenos Aires, Argentina Bionic Talent A tiempo completo

    **About the client**: Our client is a leading digital marketing agency based in the USA with very specific and targeted clients. They are looking for an experienced Client Success Manager who has the right people skills to fulfill this role successfully. **About the role**: **Experience in healthcare marketing is a plus.** **What you'll be doing**: -...