Revenue Operations

WHO ARE WE?

Emerse is a leading sales coaching organization with a global footprint and headquarters in Miami, USA and London, UK. We’re a growing team of professionals with a shared mission: to bring excellence to the function and profession of sales.

We specialize in implementing the systems, processes and habits that drive fast, predictable and profitable sales growth.

WHAT DO WE STAND FOR?

Emerse is a company that is led by our values. Created by our people, we take pride in encapsulating those values in everything we do. These are:

• Make an Impact - Take action & get results
• Think Around Corners - Always be 2 steps ahead
• Speak to Hearts & Minds - Communicate authentically and clearly
• Raise the Bar - Set the highest standard for yourself and others
• Be a Good Human - Act on your word and do the right thing

WHAT IS THE ROLE?

A Revenue Operations (RevOps) professional is responsible for optimizing the end-to-end revenue processes of a company. This role integrates and aligns the functions of marketing, sales, and customer service to maximize revenue generation. Here’s a detailed breakdown of what a Revenue Operations person does:

WHO SUCCEEDS HERE?

All Emerse team members share one thing in common; they’re A-Players, that like to deliver excellence whilst being surrounded by other A-Players. The bar is proudly high, and our people love to raise it further.

WHAT WILL YOU DO? (KEY RESPONSIBILITIES)

In summary, the critical activities of your role will be the following:

1. Strategic Planning and Execution
   • Revenue Strategy Development: Collaborate with leadership to define revenue goals and develop strategies to achieve them.
   • Forecasting and Budgeting: Create revenue forecasts and manage the budgeting process to ensure alignment with business objectives.
2. Data Management and Analysis
   • Data Integration: Consolidate data from various sources (CRM, marketing automation, financial systems) to create a single source of truth.
   • Analytics and Reporting: Develop and maintain dashboards and reports to track key performance indicators (KPIs) and revenue metrics.
   • Insight Generation: Analyze data to uncover trends, insights, and opportunities for growth.
3. Process Optimization
   • Workflow Streamlining: Identify and eliminate bottlenecks in the revenue processes to improve efficiency and effectiveness.
   • Sales Process Optimization: Standardize sales processes and ensure adherence to best practices to enhance conversion rates.
   • Automation: Implement tools and technologies to automate repetitive tasks and improve accuracy.
4. Technology Management
   • Tech Stack Management: Oversee the selection, implementation, and maintenance of technology tools that support revenue operations (e.g., CRM systems, marketing automation platforms, sales enablement tools).
   • System Integration: Ensure seamless integration of different systems to facilitate smooth data flow and communication.
5. Cross-Functional Collaboration
   • Alignment: Ensure that marketing, sales, and customer success teams are aligned in their goals and activities.
   • Communication: Foster open communication and collaboration among teams to enhance coordination and execution.
6. Performance Monitoring and Improvement
   • KPIs and Metrics: Define and track relevant KPIs to monitor the health of the revenue operations.
   • Continuous Improvement: Regularly review processes and performance to identify areas for improvement and implement necessary changes

REQUIRED SKILLS & QUALIFICATIONS:

1. Analytical Skills: Strong ability to analyze data, identify trends, and make data-driven decisions.
2. Technical Proficiency: Expertise in using CRM systems (e.g., Salesforce), marketing automation tools (e.g., HubSpot), and data analytics platforms (e.g., Tableau).
3. Project Management: Ability to manage multiple projects simultaneously, ensuring timely and successful execution.
4. Communication Skills: Excellent verbal and written communication skills to effectively convey insights and collaborate with various stakeholders.
5. Problem-Solving Abilities: Strong critical thinking skills to identify issues, propose solutions, and implement improvements.
6. Strategic Thinking: Ability to see the big picture, align efforts with business objectives, and drive long-term growth.

1. Data Analysis and Reporting
   • Extract and analyze data to generate regular reports on sales performance, marketing campaign effectiveness, and customer success metrics.
   • Present insights and recommendations to leadership and relevant teams.
2. Meetings and Collaboration
   • Participate in cross-functional meetings to discuss ongoing projects, share updates, and ensure alignment.
   • Conduct training sessions for teams on new tools, processes, or strategies.
3. Process Auditing and Optimization
   • Regularly review existing processes to identify inefficiencies and areas for improvement.
   • Implement process enhancements to streamline operations and improve outcomes.
4. Technology Management
   • Oversee the implementation and integration of new tools and technologies.
   • Monitor the performance of existing systems and troubleshoot any issues.
5. Strategic Initiatives
   • Work on strategic projects to drive revenue growth, such as market expansion plans, pricing strategies, or new product launches.
   • Collaborate with marketing and sales to develop and execute go-to-market strategies.

1. Revenue Growth
   • By optimizing processes and ensuring alignment across teams, RevOps professionals help drive consistent revenue growth.
   • Improved forecasting and strategic planning contribute to better financial outcomes.
2. Efficiency and Productivity
   • Streamlined workflows and automation reduce manual tasks, allowing teams to focus on high-value activities.
   • Enhanced data accuracy and accessibility lead to better decision-making and quicker responses to market changes.
3. Customer Experience
   • Integrated data and aligned processes ensure a seamless customer journey from lead generation to post-sale support.
   • Improved customer insights help tailor marketing efforts and personalize customer interactions, leading to higher satisfaction and retention.

1. AI and Machine Learning
   • Leveraging AI and machine learning for predictive analytics, lead scoring, and personalized marketing.
   • Automating routine tasks and providing actionable insights based on data patterns.
2. Advanced Analytics
   • Utilizing advanced analytics techniques to gain deeper insights into customer behavior and market trends.
   • Implementing real-time analytics to make faster, more informed decisions.
3. RevOps as a Service
   • Outsourcing revenue operations functions to specialized service providers.
   • Accessing expertise and advanced tools without the need for a large in-house team.
4. Customer-Centric Models
   • Shifting focus from purely sales-driven models to customer-centric approaches.
   • Aligning all revenue-generating activities around delivering exceptional customer value.

A Revenue Operations professional plays a crucial role in aligning and optimizing the processes across marketing, sales, and customer service to drive revenue growth. With a focus on data analysis, process optimization, and cross-functional collaboration, they ensure that the organization can achieve its revenue goals efficiently and effectively. Embracing emerging trends and technologies further enhances the impact of RevOps on organizational success.

DETAILS

Salary: $25k

Job Type: Full-time contractor

Work Location: Remote