VIP Account Manager

Patrianna is a fast-growing product development company building cutting-edge social gaming experiences for millions of players worldwide. Headquartered in Gibraltar with a fully distributed global team, we're on a mission to create seamless, engaging, and scalable games that players love. We're now expanding our operational engine and looking for a VIP Account Manager to join our team. In this role, you'll be the trusted relationship owner for our highest-value players, delivering personalized, high-touch service that drives loyalty, engagement, and long-term value. Why This Role Matters Our VIP players are at the heart of our business. You'll directly impact player satisfaction, retention, and revenue by building strong, personal relationships and delivering exceptional experiences. Your work will help shape how we engage our most valuable players and grow one of the most exciting portfolios in social gaming. What You'll Be Doing Serve as the primary relationship owner for high-value players, delivering personalized, high-touch service across calls, messages, and tailored touchpoints Build strong, lasting relationships through regular, proactive communication to drive loyalty and reduce churn Drive core KPIs: increase player value, improve NGR, and reactivate inactive or at-risk accounts using targeted strategies Deliver personalized experiences: tailored promotions, birthday treats, milestone celebrations, and exclusive events Collaborate with CRM and marketing teams to design and execute VIP-specific campaigns, ensuring accurate segmentation and impactful delivery Analyze key metrics (LTV, deposits, activity) to spot trends, identify opportunities, and implement revenue growth strategies Ensure all interactions align with responsible gaming and compliance standards What We're Looking For Native or fluent English (written and spoken) Proven track record as an Account Manager, VIP Host, or similar role in customer hospitality and care (gaming, iGaming, or related industries) Excellent communication and interpersonal skills, with demonstrated ability to build strong relationships with high-value customers Strong analytical mindset: comfortable interpreting data and making data-driven decisions Self-motivated, results-oriented, and able to work independently as well as part of a cross-functional team Flexibility to work evenings, weekends, and holidays as needed to support global players Why You'll Love Working at Patrianna High Pace, High Growth, Real Impact - our culture drives rapid development, continuous learning, and meaningful outcomes. Growth & Continuous Learning: You'll have continuous opportunities to stretch yourself and advance your career in a dynamic environment where every challenge sharpens your skills Ego-Free Collaboration: Open communication, mutual respect, and flat hierarchy where everyone's input counts and toxic behavior doesn't fly Ownership & Accountability: You'll build leadership skills by driving initiatives and seeing real results, empowering you to shape both your role and the organization Purpose & Impact: Every day, you'll see how your efforts directly contribute to our mission, with hard work and commitment rewarded through influence and growth opportunities Flexibility & Rewards: Your contributions are recognized through meaningful incentives, with autonomy to work in ways that suit you—balancing performance with personal well-being Equal Opportunities Statement We hire based on skills, drive, and ideas—nothing else. Your background, gender, age, race, ethnicity, disability, sexual orientation, religion, neurodiversity, or educational path will never be a barrier to joining us. We welcome candidates from non-traditional career journeys and value diverse perspectives that challenge conventional thinking. Diversity fuels our innovation, collaboration, and growth. We're committed to creating an environment where everyone can contribute their best work and thrive. Ready to Join Us? If you're passionate about player relationships, thrive in a fast-paced environment, and want to help shape the future of social gaming, we'd love to hear from you. Apply now to become a key part of Patrianna's growth story. #J-18808-Ljbffr