LATAM Account and Facilities Manager

About JLL JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world‑class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Benefits for Selected Employees Seguro médico de primera línea para el empleado y su grupo familiar directo. Bono anual por performance. Plataforma virtual con +15.000 cursos certificados disponibles para tu desarrollo profesional. Plataforma de bienestar con programas personalizados (yoga, meditación, ejercicio, planes de alimentación, entre otros). Programa de asistencia al empleado y a su grupo familiar directo (asesoramiento psicológico, asistencia legal y financiera, orientación nutricional). Plataforma de cupones digitales (descuentos en comercios, gastronomía, gimnasios, educación, turismo, cines, teatros, entre otros). Programa de reconocimientos entre empleados. Participación en BRG (Business Resource Groups): Se parte de nuestro BRG, promoviendo la diversidad y la inclusión dentro de JLL. Position Overview Zona de trabajo: Saavedra, Capital Federal, Buenos Aires, Argentina. Horario de trabajo: Lunes a viernes de 9:00 a 18:00 hs. Modalidad de trabajo: Presencial. Tipo de contratación: A tiempo indefinido. Esta posición es responsable de gestionar la relación con el cliente y asegurar la entrega eficiente de servicios en la región. Este rol requiere una combinación de habilidades de gestión, comunicación y experiencia en la industria para optimizar procesos, controlar la calidad del servicio y generar valor para el cliente. El candidato ideal debe tener una sólida experiencia de gestión en Facilities Management, con capacidad para liderar equipos interdisciplinarios e interculturales, implementar mejores prácticas y manejar eficientemente los recursos para lograr los objetivos del negocio. Responsibilities Servir como punto de contacto principal entre el cliente y la entrega del servicio para toda la región LATAM. Asegurar el control de calidad y la gestión del rendimiento del servicio, implementando estándares consistentes en todas las oficinas del cliente en LATAM. Crear, respaldar y mantener procesos estandarizados, garantizando su consistencia y adaptación a las necesidades culturales específicas de cada país. Centralizar y gestionar reportes, utilizando datos y métricas para evaluar y mejorar la experiencia del usuario en toda la región. Confeccionar y presentar revisiones de negocio en colaboración con el cliente, alineando las iniciativas de experiencia con los objetivos de negocio del cliente. Garantizar la utilización adecuada de recursos, incluyendo la implementación de programas de entrenamiento y el desarrollo de una red de embajadores de experiencia en cada país. Gestionar la eficiencia del portfolio y generar ahorros de costes, implementando soluciones tecnológicas innovadoras que mejoren la experiencia del usuario en toda la región. Identificar, compartir y adoptar mejores prácticas con el equipo y otros Account Managers, fomentando la colaboración entre equipos de diferentes países. Liderar la implementación del Experience‑X: Pulse Program, sincronizando el pulso de la experiencia laboral en LATAM y adaptando los servicios a cada cultura local mientras se mantiene la esencia del cliente. Desarrollar e implementar programas que fomenten un sentido de comunidad y colaboración entre los empleados del cliente en LATAM, organizando eventos virtuales y presenciales que conecten a los empleados de diferentes países. Gestionar relaciones con stakeholders clave para asegurar el apoyo y recursos necesarios para las iniciativas de experiencia, manteniendo una comunicación fluida con equipos de RH, TI y FM en toda la región. Liderar la implementación de soluciones tecnológicas y digitales que mejoren la experiencia del usuario, asegurando que las herramientas y plataformas sean accesibles y efectivas en todos los países de LATAM. Cultivar una cultura de hospitalidad y servicio excepcional, fomentando la lealtad y mejorando la reputación y la imagen de marca de la empresa en toda la región LATAM. Requirements Licenciatura o experiencia laboral equivalente en Gestión de Instalaciones o Administración de Empresas. Mínimo de 7 a 10 años de experiencia en la industria, ya sea en entorno corporativo, proveedor de servicios externos o como consultor. Sólidas habilidades organizativas y de gestión. Excelentes habilidades interpersonales y de supervisión. Experiencia con programas CMMS. Location: On‑site – Buenos Aires, ARG If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you is for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at om. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and / or overall selection process – you may email us at om. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and / or overall selection process – you may email us at om. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and / or overall selection process – you may email us at om. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and / or overall selection process – you may email us at om. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and / or overall selection process – you may email us at om. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and / or overall selection process – you may email us at om. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and / or overall selection process – you may email us at om. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and / or overall selection process – you may email us at om. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >. #J-18808-Ljbffr