Customer Growth Manager

Cloudbeds is the leading platform redefining the concept of PMS for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide. Built from the ground up to be masterfully unified and scalable, the award‑winning Cloudbeds Platform brings together built‑in and integrated solutions that modernise hotel operations, distribution, guest experience, and data & analytics. Embrace Remote First, Remote Always culture Hire the best people around the world Prioritise our customers and results over titles Foster an inclusive culture that celebrates bold thinking and diverse perspectives Offer open vacation time, flexible paid holidays, and company‑wide mental health days Provide access to professional development, including manager training, upskilling and knowledge transfer, and free access to LinkedIn Learning and other platforms Customer Growth Manager As Customer Growth Manager , your focus will be exclusively on upselling and cross‑selling to existing customers through outbound and product‑led growth initiatives. You will lead, build, and manage a customer pipeline that aims to achieve above‑quota sales performance, ensuring high‑quality deals with minimal post‑sale fallout. What You Will Do Proactively identify upselling opportunities within the existing customer base through strategic account analysis and regular communication Develop and maintain strong relationships with key stakeholders and decision‑makers Understand each customer’s unique needs and challenges and position additional software products or features that align with their business objectives Collaborate with the onboarding and product teams to ensure smooth implementation of upsold products Meet and exceed targets and revenue goals set by the customer growth management team Prepare and deliver persuasive sales presentations, proposals, and product demonstrations tailored to each customer’s specific needs Keep abreast of industry trends, competitor activities, and market developments to identify new upselling opportunities and stay ahead of the curve You'll Succeed With Hospitality experience and/or education Proven track record of success in sales, with a focus on upselling or account management, preferably within the hospitality industry or SaaS sector Strong understanding of hospitality industry trends, challenges, and business operations Excellent communication, negotiation, and interpersonal skills Ability to build and maintain long‑term relationships with clients Self‑motivated, goal‑oriented, and results‑driven with a passion for exceeding targets Proficiency in CRM software (Salesforce) and Google Business Suite Willingness to travel as required English and (Spanish and/or Portuguese) preferred Education and Experience Hospitality experience and/or education Demonstrable success in selling hospitality management software and/or other SaaS or Cloud solutions preferred Strong understanding of the hospitality industry, its challenges, and technology trends Excellent communication and presentation skills, with the ability to convey complex technical concepts to non‑technical stakeholders Company Awards to Check Out Best Places to Work | HotelTechReport (2018‑2023) Best PMS | HotelTechReport (2021‑2023) Most Loved Workplace® Certified (2024) Technology Fast 500 | Deloitte (2023) Fastest Growing Companies | Inc. ) Best Startup Employers | Forbes (2022) Best Remote Companies to Work | BuiltIn (2022) LI-REMOTE #LI-AM1 Cloudbeds is proud to be an Equal Opportunity Employer that celebrates diversity in our global team #J-18808-Ljbffr