Sales and Customer Service Excellence Manager

Sales and Customer Service Excellence Manager We are seeking a forward‑thinking and driven Sales Operations Manager to spearhead our Customer Care and Operations Team. This pivotal role is designed for those passionate about blending the art of sales with the science of operational excellence, ensuring both customer service brilliance and impressive sales revenue growth. Core Responsibilities Champion Customer Engagement: Lead by example in delivering exceptional customer service, setting a high standard for the team and fostering lasting customer relationships that drive sales and repeat business Strategic Sales Team Leadership: Recruit, mentor, and empower a high‑performing sales and customer service team. Focus on developing their skills through targeted training programs, emphasising CRM mastery, sales techniques, and customer interaction strategies to enhance sales effectiveness Drive Sales Revenue Growth: Take a hands‑on approach to exceed quarterly sales targets. Implement innovative sales strategies and customer service initiatives that contribute directly to the company's revenue growth and market share expansion Operational Excellence and Productivity: Develop and refine sales and customer service processes and templates to increase team productivity and efficiency. Streamline operations to support the team in focusing on revenue‑generating activities and exceptional service delivery Customer Service Excellence: Ensure the team is equipped to provide unparalleled customer service, addressing needs accurately and exceeding expectations to foster loyalty and enhance customer retention Leadership and Development: Lead the daily operations with a focus on continuous improvement, prioritising work tasks, and ensuring the team has the necessary resources and tools. Cultivate a culture of feedback and development, recognising achievements and addressing areas for growth Policy Implementation and Process Optimisation: Design and enforce robust customer service policies and procedures that standardise excellence across the team. Regularly review team performance, implementing strategies for quality improvement, productivity, and profitability Strategic Analysis and Decision Making: Utilise data and analytics to inform decisions, track performance against goals, and identify opportunities for service and sales improvements. Keep abreast of market trends and product updates to guide the team effectively Collaborative Growth Strategies: Work closely with senior management and cross‑functional teams to align sales and customer service activities with broader business objectives. Spearhead customer service projects and initiatives that contribute to the company’s strategic goals and customer satisfaction Performance Management and Reporting: Oversee performance measurement, providing regular reports on key sales and customer service metrics. Encourage a performance‑driven culture that rewards success and fosters professional growth Key Requirements Proven experience in sales management and customer service leadership, with a track record of achieving and surpassing sales and service goals Strong leadership skills, with the ability to inspire, motivate, and develop a diverse team Excellent communication and interpersonal skills, capable of building strong relationships with team members, customers, and stakeholders Deep understanding of sales processes, customer service strategies, and CRM systems Ability to analyse sales data and market trends to inform strategic decisions Innovative thinker with a proactive approach to problem‑solving and process improvement Qualifications Bachelor’s or master’s degree Minimum of 5 years of experience in a sales leadership role, with significant exposure to customer service management Demonstrated success in meeting or exceeding sales targets and driving customer service excellence Experience in training and development of sales and customer service teams Proficiency in CRM software and sales analytics tools This role is designed for a visionary leader passionate about creating an environment where customer satisfaction and team success are paramount. 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