Customer Support Manager
hace 4 días
Customer Support Manager Opportunity Lead, Inspire, and Elevate Customer Experience An exciting opportunity has opened for an experienced Customer Support Manager to guide a high-performing support team within a dynamic e-learning company dedicated to delivering exceptional customer satisfaction. Position: Customer Support ManagerDepartment: Customer SupportReports to: Web Division ManagerTime zone: From 3:00 to 11:00 AM PST Within this role, leadership will be provided to a talented customer support team, ensuring every customer interaction reflects the company's mission to empower learners worldwide. A culture of excellence, continuous improvement, and customer‑centric service will be fostered. Key Responsibilities Team Leadership: Guidance, mentorship, and development will be provided to the support team, encouraging professional growth and a positive work environment. Support Strategy: Customer support strategies will be developed and implemented to align with the company's mission and customer satisfaction goals. Process Improvement: Support processes will be assessed and refined for maximum efficiency and impact. Issue Resolution: Escalated customer concerns will be managed and resolved promptly, maintaining high standards of service. Cross‑Department Collaboration: Collaboration will be maintained with Product, Sales, and Marketing teams to ensure customer feedback shapes products and services. Customer Feedback & Reporting: Customer feedback will be collected and analyzed to identify trends and drive improvements. Regular reports will be prepared on key support metrics and performance outcomes. Ideal Background & Skills Proven experience leading and managing customer support teams, preferably within the e‑learning or technology sectors. Demonstrated success in improving support processes and elevating customer satisfaction. Strong proficiency in CRM systems and support tools. Exceptional communication and interpersonal skills, with the ability to engage with diverse stakeholders. A collaborative approach and proven ability to work cross‑functionally. Analytical mindset with confidence in using data to drive decisions and improvements. Impact of the Role By providing exceptional leadership and strategic direction, this position plays a vital role in strengthening customer loyalty, enhancing the user experience, and supporting the company's growth and reputation for excellence. Candidates with a passion for delivering outstanding customer experiences and leading teams to success are encouraged to apply and contribute to an environment where customer care is always a top priority. #J-18808-Ljbffr
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Customer Support Manager
hace 2 semanas
Buenos Aires, Argentina Web: A tiempo completoEsta oferta de trabajo no se encuentra disponible en tu país. Descripción de la vacante En Cabify creemos que una nueva forma de movilidad urbana es posible. Un ecosistema que permita tener menos coches privados en las calles, vehículos más sostenibles y rutas más eficientes. Ciudades en las que sus calles estén pensadas por y para las personas, y no...
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Customer Support Manager
hace 3 semanas
Buenos Aires, Argentina Whitecollars A tiempo completoA dynamic e-learning company in Buenos Aires seeks an experienced Customer Support Manager to lead a high-performing support team. The ideal candidate will possess a strong background in leading customer support initiatives and a passion for enhancing customer experiences. Responsibilities include guiding team development, improving support processes, and...
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SaaS Customer Support Manager — Argentina
hace 2 semanas
Buenos Aires, Argentina Ecolab A tiempo completoA leading software company is seeking a Customer Support Manager in Buenos Aires. This role requires 2-3 years of relevant experience, particularly in customer-facing positions. Responsibilities include managing service desk tickets, resolving customer inquiries, and ensuring high satisfaction. Ideal candidates are fluent in English, possess strong...
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Customer Success
hace 4 semanas
Buenos Aires, Argentina Spacebring A tiempo completoCustomer Success & Support Manager — Hybrid, Flexible Spacebring ARS 9.750.000 - A tech company in coworking is seeking a Customer Support Specialist to enhance client relationships through effective communication and proactive engagement. Responsibilities include responding to queries and providing customer insights to the Product Team. The right...
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Customer Support Manager
hace 2 semanas
Buenos Aires, Argentina Ecolab A tiempo completoCustomer Support Manager All applicants will be required to prove work authorization during the hiring process. About EnterpriseAlumni : EnterpriseAlumni isn’t your average software company. We’re the market-leading provider of Alumni Management software, helping giants like Nike, LinkedIn, Bank of America, and the Royal Air Force stay connected with...
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System Manager
hace 2 semanas
Buenos Aires, Argentina Motorola Solutions A tiempo completo**Motorola Solutions values your privacy** .System Manager - Customer OPs Support page is loaded## System Manager - Customer OPs Supportlocations: Buenos Aires, Ar - bus cntr (ZAR20)time type: Full timeposted on: Posted Todayjob requisition id: R60727## **Company Overview**At Motorola Solutions, we believe that everything starts with our people. We’re a...
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Regional Customer Support Leader
hace 2 semanas
Buenos Aires, Argentina Web: A tiempo completoUna empresa innovadora en movilidad está buscando un Customer Support Manager en Buenos Aires. Serás responsable de garantizar que todos los usuarios tengan el soporte adecuado, optimizando KPIs y mejorando la satisfacción del cliente. Requiere 5 años de experiencia en Customer Support, habilidades de liderazgo y manejo avanzado de Excel. Colaborarás...
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Customer Support Assistant
hace 1 semana
Buenos Aires, Argentina Directa24 A tiempo completo**What you´ll do**: - Analyze their cases and give them a solution. - Be the contact between the final user and the company. - Ticket Resolution - E-mail. - Identify, escalate and solve technical problems together with the IT team. - Be the point of reference during the night shift. **Requirements**: - Proven working experience as a Customer Support...
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Customer Support Specialist
hace 1 semana
Capital Federal, Buenos Aires, Argentina ABB A tiempo completo**Customer Support Specialist**:** Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
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Customer Experience
hace 2 semanas
Buenos Aires, Argentina VirginPulse A tiempo completoSAP Customer Experience (CRM) Senior Solution Advisor SAP We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that... Investigator Management...
