Customer Support Specialist

hace 2 días

Capital Federal Buenos Aires, Argentina ABB A tiempo completo

**Customer Support Specialist**:**
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
The Customer Support Specialist is the first point of contact for smart power - smart building customers and business partners of the Electrification Business in Argentina. In this role and using your customer service skills and knowledge, you will aid the team by reacting to customer inquiries.

**This position reports to**:
Customer Support Manager

**Your responsibilities**:

- Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue.
- Monitoring the status of orders.
- Ensuring that inquiries are resolved and providing assistance in any necessary escalation.
- Ensuring a positive customer experience by giving them regular updates and clarification.
- Observing the overall process and trends across inquiries and identifying improvement areas.

**Your background**:

- 1 year of experience in customer support working with customer inquiries and orders.
- Student or graduate of Electronic Engineering. Electrical, Industrial or Administration degree.
- Knowledge of principles and practices in customer service.
- Knowledge of Microsoft Office.
- A collaborative, solution-focused approach, and strong written and spoken communication skills.
- Intermediate English.

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