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Technical Support Engineer
hace 4 meses
- Responsible for administrating and providing support of hardware systems, sub-systems and/or applications for an assigned customer utilizing different diagnostic capabilities.
- Supports and implements complex end-user installations, configurations, upgrades and migrations through problem isolation, verification, resolution and documentation.
- May include supporting 3rd party products.
- Critical problem solving related to VoIP, IP endpoints, PBXs, licenses, FW upgrades, circuit boards, Linux, etc.
- This is a Dedicated Technician support position.
- Requires exercise of independent judgment and discretion.
- Provides solutions to a diverse range of moderately complex problems.
- Requires +2 years’ experience or substantially same technical knowledge level acquired through combination of work experience and formal instruction.
• LAN switching experience.
• Familiarity with LAN/WAN VoIP configurations including QOS configurations.
• Knowledge of some Ayaya products such as CM, AES, CMS, Gateways, WFO, VP, SBC, etc.
• Good knowledge handling tools such as packet analyzer (WireShark) and desirable protocols analyzer.
• Call Center applications support experience.
• Communicate effectively (verbal & written) with all levels of customer contacts, management, users, and external support vendors.
• Work experience and willing to learn.
• Team oriented and self-sufficient, able to perform duties under pressure.
• Capable of providing resolutions with common sense.
• Works with limited guidance.
• English (Intermediate level command)
• Working schedule: Monday to Friday from 09:00 to 18:00 Hs and availability on call.
Well-Being We provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries. We also provide wellness and employee assistance programs.
Recharge & Refuel We work in a dynamic environment, and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.
Continuous Learning Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.
Growth & Development A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.
Giving Back We recognize Avayans for their time and effort spent impacting causes within their communities. And we host an annual, company-wide Month of Giving.
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