Technical Support Engineer Manager

hace 1 semana

Buenos Aires, Argentina Arkose Labs Inc. A tiempo completo
Technical Support Manager

At Arkose Labs Inc., we're seeking a highly skilled Technical Support Manager to lead our technical support team. As a key member of our organization, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and success with our solutions.

Key Responsibilities:

  • Develop and lead a dynamic technical support team to assist customers in troubleshooting and resolving technical issues related to our products.
  • Provide hands-on technical support and guidance to customers, addressing break-fix scenarios and ensuring timely resolution of issues.
  • Serve as the primary escalation point-of-contact for complex technical problems and work closely with customers to resolve them.
  • Collaborate with the Customer Success Operations (CSOps) team to enhance technical tools and improve the efficiency of support processes.
  • Ensure the team's knowledge base is up-to-date with the latest troubleshooting techniques, best practices, and product updates.
  • Drive customer adoption by helping customers effectively implement and utilize our products.
  • Manage customer communications regarding technical issues, ensuring clear, concise, and timely updates.
  • Work collaboratively with internal teams, including Engineering, Professional Services, and Product, to escalate and resolve customer issues.
  • Identify and document process improvements to enhance the support experience and overall customer satisfaction.
  • Recognize opportunities for product improvements based on customer feedback and support interactions.

Requirements:

  • 2-4 years of experience leading a technical support team, with a strong background in break-fix and troubleshooting.
  • 5-7 years of experience in technical support or a related field, preferably in a fast-paced and complex business setting.
  • Proficiency in troubleshooting tools and techniques, with a strong ability to diagnose and resolve technical issues.
  • Excellent communication skills, with the ability to create clear and engaging reports and presentations.
  • Proficiency in English at a minimum of C1 level.
  • Ability to quickly learn and support new technologies.
  • Demonstrated problem-solving skills and strong attention to detail.
  • Self-motivated with a strong work ethic, customer focus, and a winning attitude.
  • Leadership qualities with a willingness to learn, research, and teach others.

Why Arkose Labs Inc.?

We're a technology-driven company that makes a substantial impact in the industry, supported by a robust customer base consisting of global enterprise giants. Our high-efficacy solutions, backed by solid warranties, attract leading, global enterprise clients. We foster a culture that emphasizes technological innovation and the pursuit of excellence, ensuring a balanced and thriving work environment.

We value:

  • People: our most valuable resource. Our people are independent thinkers who make data-driven decisions and take ownership and accountability in all they do.
  • Team Work: we demonstrate respect, trust, integrity, and communicate openly with a positive can-do attitude and constructively challenge one another.
  • Customer Focus: we empathize with our customers and obsess about solving their problems.
  • Execution: with precision, professionalism, and urgency.
  • Security: it's the lens through which we implement our processes, procedures, and programs.
  • Competitive salary + Equity
  • 25 vacation days per year
  • $500 USD to support your Work From Home setup (to be used in the first 30 days of employment)
  • Life, accidental death, and permanent disability coverage
  • Health benefits via Allianz Premium (Medical, Dental, and Vision)
  • Flexible working hours to support personal well-being and mental health.

Arkose Labs Inc. is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Arkose Labs Inc. will provide reasonable accommodations for qualified individuals with disabilities.

  • Technical Support Engineer

    hace 1 mes

    Capital Federal, Buenos Aires, Argentina Wärtsilä A tiempo completo

    **Technical Support Engineer**: A safer, low-carbon shipping industry is underpinned by data sharing. We at Wärtsilä Voyage are creating the digital infrastructure needed to enable high-performing maritime logistics - for the safe movement of goods and people. Through our world-leading Smart Marine portfolio, we support our customers in their efforts to...

  • Technical Support Engineer Manager

    hace 1 semana

    Buenos Aires, Argentina Arkose Labs Inc. A tiempo completo

    Technical Support Manager - CybersecurityAt Arkose Labs Inc., we're seeking a highly skilled Technical Support Manager to lead our cybersecurity technical support team. As a key member of our team, you'll be responsible for providing exceptional technical support to our customers, ensuring the smooth operation of our services, and driving customer...

  • Technical Support Manager

    hace 3 semanas

    Buenos Aires, Argentina Arkose Labs A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Technical Support Manager to lead our cybersecurity technical support team at Arkose Labs. As a key member of our team, you will be responsible for providing exceptional technical support to our customers, troubleshooting and resolving complex technical issues, and ensuring the smooth operation of...

  • Technical Support Manager

    hace 2 semanas

    Buenos Aires, Argentina Arkose Labs Inc. A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Technical Support Manager to join our team at Arkose Labs Inc. As a Technical Support Manager, you will be responsible for leading and managing a team of technical support specialists who provide exceptional support to our customers.Key ResponsibilitiesTeam Leadership: Lead and manage a team of...

  • Technical Support Engineer

    hace 6 días

    Buenos Aires, Argentina Legion A tiempo completo

    **Technical Support Engineer**: **Remote, Buenos Aires, Argentina**: **JOB OVERVIEW** As a Technical Support Engineer, you will provide enterprise-grade assistance to Legion customers. You will diagnose and troubleshoot software issues and assist customer administrators & users through end-to-end resolution. **RESPONSIBILITIES AND DUTIES** **Troubleshoot...

  • Technical Support Manager

    hace 2 semanas

    Buenos Aires, Argentina Arkose Labs Inc. A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Technical Support Manager to lead our cybersecurity team at Arkose Labs Inc. As a key member of our organization, you will be responsible for providing exceptional technical support to our customers, ensuring the smooth operation of our services, and driving customer adoption.Key...

  • Technical Support Manager

    hace 2 semanas

    Buenos Aires, Argentina Arkose Labs A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Technical Support Manager to join our team at Arkose Labs. As a key member of our cybersecurity team, you will be responsible for leading and managing a team dedicated to providing exceptional technical support to our customers.Key ResponsibilitiesTeam LeadershipDevelop and lead a dynamic...

  • Support Engineer

    hace 4 meses

    Buenos Aires, Argentina MicroStrategy Argentina A tiempo completo

    **Company Description** MicroStrategy is a pioneer in the BI + AI industry that transforms organizations into smarter businesses through its innovative data-driven solutions. Our success is built on the talent and energy of smart, engaged people. Join us as a **Support Engineer** in our Argentina Delivery Center and take your career to the next level! The...

  • Support Engineer

    hace 4 meses

    Buenos Aires, Argentina MicroStrategy Brasil A tiempo completo

    MicroStrategy is a pioneer in the BI + AI industry that transforms organizations into smarter businesses through its innovative data-driven solutions. Our success is built on the talent and energy of smart, engaged people. Join us as a **Support Engineer **in our Argentina Delivery Center and take your career to the next level! The Support Engineer...

  • Support Engineer

    hace 4 meses

    Buenos Aires, Argentina MicroStrategy Services Corp. A tiempo completo

    **Company Description** MicroStrategy is a pioneer in the BI + AI industry that transforms organizations into smarter businesses through its innovative data-driven solutions. Our success is built on the talent and energy of smart, engaged people. Join us as a Support Engineer in our Argentina Delivery Center and take your career to the next level! The...

  • Technical Account Manager

    hace 5 meses

    Buenos Aires, Argentina Sigma Solve Inc A tiempo completo

    **Job Title: Technical Account Manager / Solutions Engineer - Software Solutions** **Job Summary**: **Responsibilities**: - **Client Engagement and Relationship Management**: - Serve as the primary technical point of contact for assigned clients, building and maintaining strong relationships. - Collaborate closely with clients to understand their business...

  • Technical Support

    hace 3 meses

    Buenos Aires, Argentina CHAINUP PTE. LTD. A tiempo completo

    ChainUp is seeking technically-savvy Technical Support to join its dynamic specialist team that provides to prospective and existing customers (locally and globally). As a Technical Support, you will play a crucial role in providing technical expertise during both pre-sales and post-sales. Your responsibilities will encompass various aspects of the...

  • Technical Support Specialist

    hace 2 semanas

    Buenos Aires, Argentina Wärtsilä Corporation A tiempo completo

    Job DescriptionPosition OverviewThe Technical Support Engineer is a key role within the Ports Optimization and Simulation product line Customer Support organization, responsible for providing global technical support to customers throughout the product lifecycle. This includes site acceptance tests, technical services, and product expertise with a...

  • Level 2 Technical Support Specialist

    hace 5 días

    Buenos Aires, Argentina TechBiz Global GmbH A tiempo completo

    Technical Support EngineerTechBiz Global GmbH is seeking a skilled Technical Support Engineer to provide technical assistance and support to our clients, ensuring their satisfaction and success with our products.Key Responsibilities:Respond to customer inquiries and provide timely resolutions to technical issuesCollaborate with the Level 1 support team to...

  • Level 2 Technical Support Specialist

    hace 5 días

    Buenos Aires, Argentina TechBiz Global GmbH A tiempo completo

    Technical Support EngineerTechBiz Global GmbH is seeking a skilled Technical Support Engineer to provide technical assistance and support to our clients, ensuring their satisfaction and success with our products.Respond to customer inquiries and provide timely resolutions to technical issuesCollaborate with the support team to escalate complex...

  • Technical Support Manager

    hace 2 semanas

    Buenos Aires, Argentina Tbwa ChiatDay Inc A tiempo completo

    Technical Support Manager - CybersecurityAt Arkose Labs, we're committed to creating a secure online environment for all consumers. As a Technical Support Manager - Cybersecurity, you'll play a critical role in leading our technical support team to provide exceptional cybersecurity technical support to our customers.Key Responsibilities:Develop and lead a...

  • Technical Support Specialist

    hace 3 semanas

    Buenos Aires, Argentina Techunting A tiempo completo

    About the RoleAt Techunting, we are seeking a highly skilled Technical Support Specialist to join our team. As a Systems Engineer I, you will be responsible for providing advanced technical support to end users of our technology stack.Key ResponsibilitiesProvide Exceptional Customer Service: Deliver a high level of service in all customer interactions,...

  • Technical Support Engineer, Argentina

    hace 3 meses

    Buenos Aires, Argentina Tools for Humanity A tiempo completo

    **About the Company**: **This opportunity would be with Tools for Humanity.**: **Location: Buenos Aires, Argentina**: **About the Team**: The Operations and Manufacturing team oversees the full lifecycle of Orbs and accessories, ensuring excellence from development to production. We enforce high standards in manufacturing and field operations, focusing on...

  • Desktop Support Engineer

    hace 1 mes

    Núñez, Buenos Aires, Argentina GSB A tiempo completo

    We are looking for a skilled and professional Desktop Support Engineer to join our team: **Important**: As a Desktop Support Engineer, you should provide support and technical assistance regarding any hardware, software, and network issues. Should also possess knowledge and experience to troubleshoot problems and errors. Should be quick to respond, fast...

  • Technical Support Specialist

    hace 3 semanas

    Buenos Aires, Argentina Randstad Argentina A tiempo completo

    About the RoleAt Randstad Argentina, we are committed to helping individuals and organizations reach their full potential. As a Technical Support Engineer, you will play a crucial role in delivering exceptional technical support to our customers.Key ResponsibilitiesTechnical Support: Provide expert technical support to customers via various channels,...