Junior Operations Specialist in Customer Support

hace 4 días


Buenos Aires, Argentina AirHelp A tiempo completo

Junior Operations Specialist in Customer Support (Czech)

Department: Customer Operations

Employment Type: Full Time

Location: Warsaw

Reporting To: Natalia Gotto


Description
What you’ll do:
  • Assist customers at every stage of our claim-handling process (assess claims, answer queries, and communicate in a timely, friendly manner via email, chat, and social media channels).
  • Utilize your legal knowledge (we provide relevant training) to advise and assist air travelers.

Ideally, you’ll bring with you:
  • Fluent communication in English and Czech (both spoken and written, minimum B2 level).
  • Experience working with targets (nice to have).
  • Eagerness to learn about the airline industry and customer service.
  • Satisfaction from helping people and willingness to go the extra mile for them.
  • You enjoy following procedures with attention to detail.
  • Ability to work in a shift system (24/7/365): morning shift 8:00 AM - 4:00 PM, evening shift 4:00 PM - 12:00 AM, night shift 12:00 AM - 8:00 AM.

Perks and benefits:
  • Private life and health Insurance. 
  • Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.
  • Annual travel allowance.
  • Language classes.
  • Personalized progression plan. 
  • Internal training programs and knowledge-sharing events.
  • Unlimited, free use of AirHelp’s services.
  • Virtual Prepaid card.
  • Access to mindfulness and well-being platform (Mindgram).
  • MacBook Air.
  • Team days and Parties.


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