Senior Customer Support Specialist

hace 4 días

Buenos Aires, Argentina RavenPack A tiempo completo

About us

RavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack’s products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public information in their models or workflows. Our clients include the most successful hedge funds, banks, and asset managers in the world

We are looking for a Senior Customer Support Specialist to join RavenPack’s Customer Success team in Marbella.

As a Senior Customer Support Specialist, you will work with the Sales and Customer Support teams, supporting a global client base consisting of the world’s top banks and hedge funds.


Responsibilities as a Senior Customer Support Specialist:

  • Supporting both new trials and our existing clients by developing a thorough understanding of our API products and service offerings
  • Write Python scripts to help enhance and troubleshoot customer interactions in connecting, retrieving, and managing data with the RavenPack API
  • Creating scripts that mirror typical client workflows in order to improve onboarding and debugging efficiency
  • Provide technical guidance to customers using tools such as Python, Jupyter notebooks, and SQL
  • Resolve technical issues in a timely manner using available resources within the company


Requirements:

  • Demonstrated expertise in writing Python code, capable of efficiently developing solutions to complex problems
  • Proficiency in working with development frameworks like Jupyter Notebooks and Streamlit
  • Experience with Python-specific tooling and concepts like Pydantic & Poetry.
  • Proven ability to investigate and provide thorough yet concise answers to clients' intricate questions, showcasing a strong problem-solving aptitude
  • Excellent verbal and written communication skills, adept at conveying technical concepts clearly and effectively to clients
  • Natural aptitude for troubleshooting, coupled with prior experience in collaborating across different teams to resolve technical issues efficiently


Desirable:

  • Previous experience working in a fintech or a SaaS company.
  • Major or experience in Finance or Business


What's in it for you:

  • International Culture: With its headquarters in Marbella, Spain, and presence in New York and London, RavenPack takes pride in being a truly diverse global organization.
  • Competitive Salary: In RavenPack, we believe that your time and experience need to be fairly rewarded.
  • Free Company shuttle bus from Malaga, Fuengirola, La Riviera, and Estepona.
  • Continuous learning: We provide the support needed to grow within the team.
  • Innovation: Innovation is the key to our success, so we encourage you to speak up and tell us about your vision.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


  • Customer Support Specialist

    hace 4 meses

    Buenos Aires, Argentina Sur A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

  • Customer Support Specialist

    hace 5 meses

    Buenos Aires, Argentina Sur A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

  • Senior Customer Support Specialist

    hace 3 días

    Buenos Aires, Argentina RavenPack A tiempo completo

    About RavenPackRavenPack is a leading provider of Alternative Data analytics solutions for the financial services industry. Our products enable financial professionals to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public information into their models or workflows.Job DescriptionWe are seeking a Senior...

  • Customer Support Operations Specialist

    hace 4 días

    Buenos Aires, Argentina AirHelp A tiempo completo

    Customer Support Operations SpecialistJoin AirHelp's Customer Support team as a Customer Support Operations Specialist and play a key role in delivering exceptional customer experiences.As a Customer Support Operations Specialist, you will be responsible for assisting customers at every stage of our claim-handling process, from assessing claims to...

  • Admin & Customer Support Specialist

    hace 4 meses

    Buenos Aires, Argentina Hustler Marketing A tiempo completo

    **Company Introduction**: - FATJOE is a leading provider of on-demand SEO and digital marketing services. Founded in 2012, our company has become renowned as one of the world’s largest providers of outsourced Link-Building, SEO Services, Content Creation, Design, and Video services. _ - With a global reach, we collaborate with over 5,000 agencies to power...

  • Senior Shift Specialist

    hace 4 meses

    Buenos Aires, Argentina SDZ Support Company A tiempo completo

    **SDZ (Support Technologies and Services LTD)** is a high-level customer support outsourcing company. We build meaningful connections between fintech companies and their traders. Now we are looking for a Senior Shift Specialist to join our support team. We speak 20 languages and help our clients reach users' needs and help them to understand all the...

  • Customer Support Specialist

    hace 4 semanas

    Buenos Aires, Argentina RateHawk A tiempo completo

    Join RateHawk's Team as a Customer Support SpecialistWe're a fast-growing international travel-tech company looking for a skilled Customer Support Specialist to join our team. As a key member of our support team, you'll be responsible for providing exceptional customer service to our international clients and partners.Key Responsibilities:Customer Support:...

  • Customer Support Operations Specialist

    hace 4 días

    Buenos Aires, Argentina AirHelp A tiempo completo

    Customer Support Operations SpecialistJoin AirHelp's Customer Operations team as a Customer Support Operations Specialist and play a vital role in delivering exceptional customer experiences.Department: Customer OperationsEmployment Type: Full TimeLocation: WarsawReporting To: Natalia GottoAbout the RoleAs a Customer Support Operations Specialist, you will...

  • Customer Support Operations Specialist

    hace 4 días

    Buenos Aires, Argentina AirHelp A tiempo completo

    {"h2": "Customer Support Operations Specialist at AirHelp", "p": "Join our team as a Customer Support Operations Specialist and contribute to delivering exceptional customer experiences. As a key member of our Customer Support team, you will be responsible for assisting customers at every stage of our claim-handling process, from assessing claims to...

  • Technical Customer Support Specialist

    hace 4 meses

    Buenos Aires, Argentina Jules A tiempo completo

    Hi there! We are Jules and our client is looking for a **Technical Customer Support Specialist!** **Note to Applicants**: - **Application Language**:Please submit your CV in English. Applications submitted in other languages will not be considered. **About the Position** We are seeking a passionate and technical customer support specialist to join our...

  • Customer Support Representative

    hace 1 semana

    Buenos Aires, Argentina Sur A tiempo completo

    Customer Support SpecialistWe are seeking a skilled Customer Support Specialist to join our team at Sur. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their technical issues are resolved efficiently and effectively.Key ResponsibilitiesRespond to customer inquiries in a timely...

  • Customer Support Specialist

    hace 1 mes

    Buenos Aires, Argentina Flipdish A tiempo completo

    About FlipdishWe're a leading provider of innovative technology solutions for the food industry, serving independent restaurants and takeaways. Our mission is to empower these businesses to thrive in a rapidly changing market.Job SummaryWe're seeking a highly skilled and motivated Technical Customer Support Executive to join our team. As a key member of our...

  • Technical Customer Support Specialist

    hace 4 meses

    Buenos Aires, Argentina Builder Lead Converter A tiempo completo

    **Builder Lead Converter**: **Technical Customer Support Specialist (TCSS)**: **Builder Lead Converter**, a leading Software With a Service (SwaS) company specializing in remodeler & home builder lead generation and sales, is seeking a talented and dedicated **Technical Customer Success Specialist (TCSS)** to join our team and contribute to our mission of...

  • Customer Support Specialist

    hace 4 semanas

    Buenos Aires, Argentina Motorola Solutions A tiempo completo

    Job DescriptionJob SummaryMotorola Solutions is seeking a highly skilled and experienced Customer Support Specialist to join our team. As a key member of our Post Sales Services and Support team, you will be responsible for providing technical support and services to our customers, ensuring their satisfaction and loyalty.Key ResponsibilitiesProvide technical...

  • Customer Support Specialist

    hace 4 meses

    Buenos Aires, Argentina Bionic Talent A tiempo completo

    **About the client**: Our client is a leading law agency based in the USA. They specialize in helping lawyers harness the power to grow their practices and reach their goals. **About the role**: As a Customer Support Specialist, you will be responsible for addressing customer inquiries, resolving problems, and providing exceptional service. Your primary...

  • Support Specialist

    hace 4 meses

    Buenos Aires, Argentina Webxloo, LLC A tiempo completo

    Job Overview: We are seeking a Support Specialist to join our team. The Support Specialist will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires strong communication skills and the ability to analyze and resolve customer issues. **Responsibilities**: - Assist clients with product...

  • Administrative Support Specialist

    hace 4 semanas

    Buenos Aires, Argentina Sirius Support A tiempo completo

    About the Virtual Assistant PositionWe are seeking a highly skilled Virtual Assistant to provide administrative support to our team while working remotely. As a key member of our Sirius Support team, you will be responsible for handling administrative projects and delivering high-quality work with minimal supervision.The ideal candidate will have experience...

  • Customer Support Specialist

    hace 1 mes

    Buenos Aires, Argentina MentorMate A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at MentorMate. As a key member of our technical support team, you will be responsible for monitoring network performance, identifying and resolving issues, and providing exceptional customer service.Key ResponsibilitiesMonitor customer services per platform and act on...

  • Support Specialist

    hace 3 días

    Buenos Aires, Argentina Klaravik AB A tiempo completo

    About Klaravik ABKlaravik AB is a leading online auction platform that connects buyers and sellers from around the world. With a strong presence in the market, we offer a unique opportunity for individuals to join our team and contribute to our growth.Job DescriptionWe are seeking a highly skilled and customer-focused Support Specialist to join our team. As...

  • Concur Customer Support Specialist

    hace 2 semanas

    Buenos Aires, Argentina SAP A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Customer Support Agent to join our team at SAP Concur. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their issues are resolved promptly and efficiently.Key ResponsibilitiesRespond to and resolve customer inquiries...