Product Support Team Leader LATAM
hace 2 semanas
Singular is the next-gen attribution and marketing analytics platform, giving marketers actionable insights from previously siloed data. By collecting, aggregating and normalizing upper-funnel campaign marketing data from thousands of channels and connecting it to lower-funnel attribution data, marketers can measure ROI from every touchpoint across all their activities and optimize to the most granular level.We are looking for an experienced team lead for our new LATAM tier 1 team. You’ll be taking over a new team of technical support engineers. You will own analytics troubleshooting, as well as be a natural leader. Work well with the technical and non-technical audience as part of the customer service department,
What you will do:
Be an amazing manager to a new team and everything that comes with a hands-on approach - practice what you preach Build a measurable long-term strategy Become an expert in all troubleshooting related issues Maintain training and ensure the high-quality knowledge of the team Write documents and implement processes for the team Work closely with the global support team Play a significant role in the growth and development of our customer support competencyWho you are
Fluent English (verbal and written) – a must Ability to write short technical explanations in English – a must Service-oriented person Ability to self-manage time and prioritize tasks without compromising quality Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisiveness Aptitude to multitask with a high volume of tasks Responsible, independent and autodidact Team leader with solid communication and presentation skills Excellent analytical and problem-solving skills Strong skills in data analysis/manipulation Self-starter – able to come up to speed on complex, challenging concepts with minimal assistanceWhat you will need
Superb English and communication skills At least 2 years of managing a team A strategic, problem-solving and analytical mind At least 7 years of Customer Service experience BA/BSc in a technical field or equivalent practical experience in technical fields (support, technical operations, solutions, etc.) Mobile Marketing industry experience- a must Experience in a global organization Previous experience in a B2B SaaS company – an advantage Vast experience in an external-facing position, managing strategic conversations Strong capabilities of building organized processes and structured formal documentation-
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