Product Support Team Leader LATAM

hace 6 meses


Buenos Aires, Argentina Singular A tiempo completo

Singular is the next-gen attribution and marketing analytics platform, giving marketers actionable insights from previously siloed data. By collecting, aggregating and normalizing upper-funnel campaign marketing data from thousands of channels and connecting it to lower-funnel attribution data, marketers can measure ROI from every touchpoint across all their activities and optimize to the most granular level.We are looking for an experienced team lead for our new LATAM tier 1 team. You’ll be taking over a new team of technical support engineers. You will own analytics troubleshooting, as well as be a natural leader. Work well with the technical and non-technical audience as part of the customer service department,

What you will do:

Be an amazing manager to a new team and everything that comes with a hands-on approach - practice what you preach Build a measurable long-term strategy Become an expert in all troubleshooting related issues Maintain training and ensure the high-quality knowledge of the team Write documents and implement processes for the team Work closely with the global support team Play a significant role in the growth and development of our customer support competency

Who you are

Fluent English (verbal and written) – a must Ability to write short technical explanations in English – a must Service-oriented person Ability to self-manage time and prioritize tasks without compromising quality Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisiveness Aptitude to multitask with a high volume of tasks Responsible, independent and autodidact Team leader with solid communication and presentation skills Excellent analytical and problem-solving skills Strong skills in data analysis/manipulation Self-starter – able to come up to speed on complex, challenging concepts with minimal assistance

What you will need

Superb English and communication skills At least 2 years of managing a team A strategic, problem-solving and analytical mind At least 7 years of Customer Service experience BA/BSc in a technical field or equivalent practical experience in technical fields (support, technical operations, solutions, etc.) Mobile Marketing industry experience- a must Experience in a global organization Previous experience in a B2B SaaS company – an advantage Vast experience in an external-facing position, managing strategic conversations Strong capabilities of building organized processes and structured formal documentation

  • Buenos Aires, Buenos Aires C.F., Argentina Singular A tiempo completo

    Singular, a next-gen attribution and marketing analytics platform, is seeking an experienced team lead for our LATAM tier 1 team. As a Product Support Team Manager - LATAM, you'll oversee a new team of technical support engineers and be responsible for analytics troubleshooting. You will be a natural leader, working well with both technical and non-technical...

  • Recruiting Team Leader

    hace 6 meses


    Buenos Aires, Argentina 5411 Hub A tiempo completo

    Para una destacada empresa de servicios de IT y consultoría, especializada en Big Data con un enfoque particular en Streaming, estamos en la búsqueda de un Team Leader para el equipo de Reclutadores. Título del Puesto: Recruiting Team Leader Ubicación: Zona Norte (Vicente Lopez / Olivos) (Excluyente) Modalidad: 100% presencial (Excluyente) Idiomas:...

  • Recruiting Team Leader

    hace 6 meses


    Buenos Aires, Argentina 5411 Hub A tiempo completo

    Para una destacada empresa de servicios de IT y consultoría, especializada en Big Data con un enfoque particular en Streaming, estamos en la búsqueda de un Team Leader para el equipo de Reclutadores. Título del Puesto: Recruiting Team Leader Ubicación: Zona Norte (Vicente Lopez / Olivos) (Excluyente) Modalidad: 100% presencial...


  • Buenos Aires, Argentina Gorgias A tiempo completo

    Everything we do is for our customers, and we’re currently serving over 12,000+ ecommerce merchants, including : Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response time. We raised $25 million in our Series B...


  • Buenos Aires, Argentina Gorgias A tiempo completo

    Everything we do is for our customers, and we’re currently serving over 12,000+ ecommerce merchants, including : Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response time. We raised $25 million in our Series B...


  • Buenos Aires, Argentina BetWarrior A tiempo completo

    **JOIN OUR TRIBE!** Do you strive for **excellence**? Do you embrace **innovation**? We are here to create **exceptional** online entertainment **experiences**, offering our clients the chance to win in a **transparent**, **safe** and **responsible** way. We are BetWarrior. We welcome **passionate** warriors and are currently looking for a **Customer...


  • Buenos Aires, Argentina JD A tiempo completo

    The Kingsway IT Support Team Leader is a hands on role, providing day to day supervision of the Kingsway IT Service Desk. The role will oversee all IT Service Desk processes, including service requests, incidents and escalations, whilst at the same time mentoring the team.Reporting to the Logistics IT Support Manager, the role will act as a bridge between;...

  • Latam Payroll Leader

    hace 7 meses


    Buenos Aires, Argentina VTEX A tiempo completo

    **ABOUT THE ROLE**: We are looking for a highly motivated and proactive LATAM Payroll Leader to take charge of our Payroll and HR operational processes for 5 countries within the LATAM Region, including Colombia, Peru, Chile, Argentina and Peru, covering around 250 employees. As the leader, you will have the autonomy to drive efficiency and compliance while...


  • Buenos Aires, Buenos Aires C.F., Argentina Singular A tiempo completo

    Singular, a next-gen attribution and marketing analytics platform, is seeking an experienced team lead to oversee our new LATAM tier 1 technical support team.About the RoleWe are looking for a seasoned professional with exceptional leadership skills to take charge of a new team of technical support engineers. The successful candidate will be responsible for...

  • Latam Application

    hace 7 meses


    Buenos Aires, Argentina International Flavors & Fragrances A tiempo completo

    PROFILE- Several years of experience in leadership, generating business growth thru technology expertise and solutions provider creating value in the markets. - Proven passion and ability in building and leading a cross-country team to the next level of performance with a strong customer focus. - Offer an array of skills in customer-centric cultures, logical...

  • Support Operator

    hace 7 meses


    Buenos Aires, Argentina Ailet A tiempo completo

    We’re **Ailet, **a leading tech company providing high-tech services to the FMCG/Retail sector using image recognition technologies to boost sales efficiency. Our solutions grant real-time measurements of the most relevant shelf indicators. We help brands to know what’s happening in-store and how to improve sales performances. Ailet is a global player...


  • Buenos Aires, Argentina JPMorgan Chase & Co A tiempo completo

    **JOB DESCRIPTION** You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in Latam P&CS, you are an integral part of the...


  • Buenos Aires, Argentina Urban Recruits A tiempo completo

    A software development company is looking for a Customer Success Team Leader (CS TL) to oversee the Customer Success team, ensuring high levels of customer satisfaction, retention, and growth. This role includes managing a portfolio of clients, leading the Customer Success team, and collaborating with various departments to drive overall success for...

  • Finance Team Leader

    hace 2 días


    Buenos Aires, Argentina oilandgas.org.uk A tiempo completo

    The Chevron Business Support Center (BASSC), located in Buenos Aires Argentina, is accepting online applications for the position of Finance Team Leader. If you are looking for a company where you can make the most of your talent and develop the skills needed for the Finance of the future, we have plenty of opportunities for you! The Finance Shared Services...

  • Team Leader

    hace 3 meses


    Buenos Aires, Argentina ZoomWorkers A tiempo completo

    ZoomWorkers con presencia a nível internacional y con más de 200 clientes, se encuentra en búsqueda de talento como: **TEAM LEADER** **Habilidades**. - Excelentes habilidades de comunicación escrita y verbal. - Resolución de problemas y pensamiento crítico. - Liderazgo y visión demostrados en la gestión de grupos de personal y grandes proyectos o...

  • Finance Team Leader

    hace 3 días


    Buenos Aires, Argentina Chevron A tiempo completo

    The Chevron Business Support Center (BASSC), located in Buenos Aires Argentina, is accepting online applications for the position of Finance Team Leader. If you are looking for a company where you can make the most of your talent and develop the skills needed for the Finance of the future, we have plenty of opportunities for you! The Finance Shared...

  • Sales Director

    hace 1 mes


    Buenos Aires, Argentina Urban Recruits A tiempo completo

    A cloud-based enterprise platform that revolutionizes merchandise and inventory management for retailers is looking for a seasoned Director of Sales (LATAM) to lead their growth in the Latin American market. In this role, you will be responsible for driving revenue, expanding our regional presence, and building a high-performing sales team. This position...


  • Buenos Aires, Argentina Tools for Humanity A tiempo completo

    **About the Company**: World is a network of real humans, built on privacy-preserving proof-of-human technology, and powered by a globally inclusive financial network that enables the free flow of digital assets for all. It is built to connect, empower, and be owned by everyone. **This opportunity would be with Tools for Humanity.**: **Location: Buenos...


  • Buenos Aires, Argentina Aon Corporation A tiempo completo

    Descripción de la publicación: **Surety & Credit Regional Practice Leader, Latam - Req 2551423** **Buenos Aires, Argentina** Are you looking to broaden your professional experience? Would you like to join a dynamic and inclusive team? This opportunity is waiting for you! **Aon is in the business of better decisions** At Aon, we craft decisions for the...


  • Buenos Aires, Argentina Singular A tiempo completo

    We're looking for an experienced Product Support Engineers for our LATAM team with technical, organizational and communication skills to join our growing team. In this customer-focused role, you'll handle various B2B customer/partner communication as well as deep dive into the issues that they raise including full-on research, debugging and delivery. If you...