Senior Technical Support Team Lead for LATAM Operations

hace 1 mes


Buenos Aires, Buenos Aires C.F., Argentina Singular A tiempo completo

Singular, a next-gen attribution and marketing analytics platform, is seeking an experienced team lead to oversee our new LATAM tier 1 technical support team.

About the Role

We are looking for a seasoned professional with exceptional leadership skills to take charge of a new team of technical support engineers. The successful candidate will be responsible for owning analytics troubleshooting, building a measurable long-term strategy, and maintaining training to ensure high-quality knowledge within the team.

Key Responsibilities:

  • Lead a new team of technical support engineers with a hands-on approach
  • Develop a measurable long-term strategy for the team's growth and development
  • Become an expert in all troubleshooting-related issues
  • Maintain and update training programs to ensure team members have the necessary skills
  • Write documents and implement processes for efficient team operations
  • Collaborate closely with the global support team to achieve shared goals

Requirements:

  • Fluent English (verbal and written) – a must
  • Ability to write short technical explanations in English – a must
  • Service-oriented person
  • Ability to self-manage time and prioritize tasks without compromising quality
  • Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisiveness
  • Aptitude to multitask with a high volume of tasks
  • Responsible, independent, and autodidact
  • Team leader with solid communication and presentation skills
  • Excellent analytical and problem-solving skills
  • Strong skills in data analysis/manipulation
  • Self-starter – able to come up to speed on complex, challenging concepts with minimal assistance

What We Offer:

  • A competitive salary range of $80,000 - $110,000 per year
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • Generous paid time off and holidays
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

About Singular:

Singular is a cutting-edge attribution and marketing analytics platform that helps marketers make data-driven decisions. Our platform collects, aggregates, and normalizes upper-funnel campaign marketing data from thousands of channels and connects it to lower-funnel attribution data. We're passionate about empowering marketers to optimize their campaigns and drive business growth.



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