Team Leader of Support Consultants

hace 7 meses

Buenos Aires, Argentina Gorgias A tiempo completo

Everything we do is for our customers, and we’re currently serving over 12,000+ ecommerce merchants, including : Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response time.

We raised $25 million in our Series B round in December 2020 and $30 million in our Series C round in 2022. We more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters.

We’re still growing fast and looking for new teammates who want to grow with us.

**About the Team**:
**Join our team for the opportunity to**:
Work with a passionate and motivated team who is always on the lookout to provide high-touch interactions to our merchants.

Display extreme ownership by driving a function or key result area of the support operation from start to finish, returning results that serve the vision of the team.

Guide your team to success and encourage their growth.

**About the Role**:
As **the Support Consultants’ Team Leader**, you will lead a team that focuses on providing high-touch interactions through consult calls, positively impacting the customer’s account status and reducing churn by helping companies effectively use Gorgias features. You will coach, mentor, and manage a team of high-performing employees distributed across Argentina, Serbia, El Salvador, and the Philippines with a focus on progressing their professional growth.

You will lead by example by helping customers, inspiring your team with data-driven decisions, and being an expert on the product and the industry to reach your team’s key objectives.

As a Team Leader in a client-facing role, you display superb customer service skills, positive energy, tenacity in solving problems, proactiveness, and truly caring about helping customers with the correct platform use while supporting Gorgias’ goals.

**What You’ll Do**:

- Lead the Support Consultant team using performance management and development process: weekly performance check-ups, bi-weekly 1:1, monthly carer paths, and quarterly performance reviews to support their growth
- Monitor and coach the team’s quality assurance and efficiency metrics regularly
- Manage your KRs (project management, scoping, reporting, etc) to success
- Handling escalations reported by the team and managing clients who have had a negative experience or are at churn risk
- Work together with Success and Sales and other cross-functional partners to help drive the best support for our clients as well as our leads
- Improve platform and services adoption rate, accelerate customer growth, and reduce churn
- Become proficient with the product and translate client requirements to the capabilities of the product
- Work with other leaders to identify and take action on bottlenecks and areas of improvement within the customer experience and internal processes

**Who You Are**:

- You have at least a year of management experience
- Experience working in customer support for 2+ years
- Great project management and planning skills with a growth mindset
- Very data-driven and keen to approach challenges with properly backed information and resources. SQL experience is ideal.
- A well-rounded leader who can coach, mentor, and manage direct reports while transmitting the company’s vision
- Strong de-escalation skills and comfortable working with different aspects of Gorgias including customer journeys, quality, billing and subscription, Gorgias products, etc.

**Perks & Benefits**:

- 5-week vacation
- Paid sick leave
- Paid parental leave (16 Weeks)
- MacBook Pro
- Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
- Included in your offer’s calculation, there’s a 5% bonus for healthcare to compensate for Private Health costs
- Get $700 to set up your workstation at home (working from home should feel breezy)
- Get $2000 of learning material and wellness support per year Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
- Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats

**Why join us?**:
We're among the fastest-growing startups in the eCommerce ecosystem

We've built an extremely efficient go-to-market engine

Work with a talented team you'll learn a lot from

Join a company where automation and good & clean data are core beliefs shared by all

Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun

**More cool things to know about Gorgias...**:

- Raised our Series C for $30M in 2022: TechCrunch Article
- We went from 0 to 10,000+ merchants using our platform since 2016
- We have a 4.7 rating on Glassdoor & 4.7 Comparably

  • Team Leader of Support Consultants

    hace 7 meses

    Buenos Aires, Argentina Gorgias A tiempo completo

    Everything we do is for our customers, and we’re currently serving over 12,000+ ecommerce merchants, including : Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response time. We raised $25 million in our Series B...

  • Customer Support Team Leader

    hace 7 meses

    Buenos Aires, Argentina BetWarrior A tiempo completo

    **JOIN OUR TRIBE!** Do you strive for **excellence**? Do you embrace **innovation**? We are here to create **exceptional** online entertainment **experiences**, offering our clients the chance to win in a **transparent**, **safe** and **responsible** way. We are BetWarrior. We welcome **passionate** warriors and are currently looking for a **Customer...

  • Product Support Team Leader LATAM

    hace 6 meses

    Buenos Aires, Argentina Singular A tiempo completo

    Singular is the next-gen attribution and marketing analytics platform, giving marketers actionable insights from previously siloed data. By collecting, aggregating and normalizing upper-funnel campaign marketing data from thousands of channels and connecting it to lower-funnel attribution data, marketers can measure ROI from every touchpoint across all...

  • Leader Support Specialist

    hace 6 meses

    Buenos Aires, Argentina The Church of Jesus Christ of Latter-day Saints A tiempo completo

    Seek to understand the leader challenges and analyze the best way to resolve all issues completely and timely with little help. (Answers may not always exist.) - Appropriate use and contact with the Collaboration Cloud to provide a stronger specialized knowledge to meet ecclesiastical leaders needs. - May assist in creating specific training and self - help...

  • Finance Team Leader

    hace 2 días

    Buenos Aires, Argentina oilandgas.org.uk A tiempo completo

    The Chevron Business Support Center (BASSC), located in Buenos Aires Argentina, is accepting online applications for the position of Finance Team Leader. If you are looking for a company where you can make the most of your talent and develop the skills needed for the Finance of the future, we have plenty of opportunities for you! The Finance Shared Services...

  • Finance Team Leader

    hace 5 días

    Buenos Aires, Argentina oilandgas.org.uk A tiempo completo

    The Chevron Business Support Center (BASSC), located in Buenos Aires Argentina, is accepting online applications for the position of Finance Team Leader. If you are looking for a company where you can make the most of your talent and develop the skills needed for the Finance of the future, we have plenty of opportunities for you! The Finance Shared Services...

  • Finance Team Leader

    hace 6 días

    Buenos Aires, Argentina Chevron A tiempo completo

    The Chevron Business Support Center (BASSC), located in Buenos Aires Argentina, is accepting online applications for the position of Finance Team Leader. If you are looking for a company where you can make the most of your talent and develop the skills needed for the Finance of the future, we have plenty of opportunities for you! The Finance Shared...

  • Tech Support Team Lead

    hace 1 mes

    Buenos Aires, Buenos Aires C.F., Argentina SupportYourApp A tiempo completo

    About UsAt SupportYourApp, we're a leading provider of outsourced customer support and CX services for tech companies worldwide.SalaryWe offer a competitive salary in USD, commensurate with experience. This role is an excellent opportunity to grow professionally and join our dynamic team.About the RoleThis is a unique chance to take on a leadership position...

  • Recruiting Team Leader

    hace 6 meses

    Buenos Aires, Argentina 5411 Hub A tiempo completo

    Para una destacada empresa de servicios de IT y consultoría, especializada en Big Data con un enfoque particular en Streaming, estamos en la búsqueda de un Team Leader para el equipo de Reclutadores. Título del Puesto: Recruiting Team Leader Ubicación: Zona Norte (Vicente Lopez / Olivos) (Excluyente) Modalidad: 100% presencial (Excluyente) Idiomas:...

  • Customer Support Team Leader

    hace 7 meses

    Buenos Aires, Argentina Owners A tiempo completo

    **About Owners** Join us on our mission to modernize the way property managers and Hispanic Pros work together. Our platform starts with Hispanic Pros who are compliant and ready to work with Property Managers. We allow property managers to connect with Pros to fulfill services and contracts of all sizes and scopes, while enabling Pros to market their...

  • Recruiting Team Leader

    hace 6 meses

    Buenos Aires, Argentina 5411 Hub A tiempo completo

    Para una destacada empresa de servicios de IT y consultoría, especializada en Big Data con un enfoque particular en Streaming, estamos en la búsqueda de un Team Leader para el equipo de Reclutadores. Título del Puesto: Recruiting Team Leader Ubicación: Zona Norte (Vicente Lopez / Olivos) (Excluyente) Modalidad: 100% presencial...

  • Team Leader

    hace 1 mes

    Buenos Aires, Argentina David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading multinational technology BPO business that is looking for a Team Leader (German) in Riga who will manage and support the CSA Position: Team Leader (German)Location: Riga, Latvia (on-site)Employment type: Full-time DUTIES AND RESPONSIBILITIES:To motivate, develop and mentor team members in a...

  • People Services Team Leader

    hace 4 meses

    Buenos Aires, Argentina Dentsu A tiempo completo

    The purpose of this role is to lead a team of advisors/administrators to deliver transactional and specialist HR services to one or more markets across the Network. The Team Leader will have a strong understanding of service delivery and day to day team coordination and will share insights and learnings to ensure the team has full visibility of how the...

  • Strategic Business Support Leader

    hace 1 mes

    Buenos Aires, Buenos Aires C.F., Argentina SAP A tiempo completo

    SAP is a leader in enterprise software and related services. We help over 400,000 customers worldwide work together more efficiently and use business insight more effectively.As a Strategic Business Support Leader, you will be part of the Business Agility, Support and Enablement team, which serves as a liaison between customer-facing roles and their daily...

  • Finance Team Leader

    hace 7 meses

    Buenos Aires, Argentina Chevron A tiempo completo

    If you are looking for a company where you can make the most of your talent and develop the skills needed for the Finance of the future, we have plenty of opportunities for you! The Finance Shared Services has an opening for the position of Team Leader. Having the ability to provide effective support and leadership through a business environment in...

  • Backoffice Team Leader

    hace 3 semanas

    Buenos Aires, Argentina Kaizen Gaming A tiempo completo

    **We are Kaizen Gaming** Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 17 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of more than 2.700 Kaizeners, from 40+...

  • Customer Success Team Leader

    hace 2 meses

    Buenos Aires, Argentina Urban Recruits A tiempo completo

    A software development company is looking for a Customer Success Team Leader (CS TL) to oversee the Customer Success team, ensuring high levels of customer satisfaction, retention, and growth. This role includes managing a portfolio of clients, leading the Customer Success team, and collaborating with various departments to drive overall success for...

  • Operations Team Leader

    hace 7 meses

    Buenos Aires, Argentina JPMorgan Chase & Co A tiempo completo

    **JOB DESCRIPTION** This role will be responsible for leading daily operations, ensure compliance, and foster a high performance team culture. At J.P. Morgan you will have the chance to be part of an amazing development journey while contributing to support our customers ‘needs. Buenos Aires is one of JP Morgan's key strategic hubs with over 2,500...

  • ▷ (Urgente) Finance Team Leader

    hace 3 meses

    Buenos Aires, Argentina oilandgas.org.uk A tiempo completo

    The Chevron Business Support Center (BASSC), located in Buenos Aires Argentina, is accepting online applications for the position of Finance Team Leader. If you are looking for a company where you can make the most of your talent and develop the skills needed for the Finance of the future, we have plenty of opportunities for you! The Finance Shared Services...

  • Customer Support Team Lead

    hace 2 semanas

    Buenos Aires, Argentina Gorgias A tiempo completo

    Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide - from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without...