Client Operations Manager

hace 1 semana

Buenos Aires, Buenos Aires C.F., Argentina OpsArmy Careers A tiempo completo

Job Description Client Operations Manager
*Position Type:*
Full-Time

*Location:*
Remote

*Apply here:*

About The Role
Were hiring a
*Client Operations Manager*
to oversee communication, performance alignment, and day-to-day operations between clients and the talent supporting them. Youll play a central role in maintaining smooth workflows, guiding talent, and ensuring clients feel supported and heard.

This role is ideal for someone with strong BPO experience, excellent English communication, and the ability to manage client concerns and operational tasks with confidence. It sits between a team lead and a full operations managerperfect for someone ready for leadership without senior-level salary expectations.

Key Responsibilities
*Client Management & Communication*

  • Serve as the primary operations contact for assigned clients.
  • Maintain regular check-ins, gather updates, and clarify expectations.
  • Build strong working relationships through proactive follow-ups and transparency.
  • Identify concerns early and address them before they become escalations.

*Talent Support & Performance Alignment*

  • Guide talent on daily tasks, priorities, and quality standards.
  • Conduct quick coaching sessions and alignment check-ins.
  • Monitor productivity, attendance, and workflow adherence.
  • Support talent during onboarding and transitions to new tasks or roles.

*Operational Management*

  • Track deliverables and ensure tasks move on schedule.
  • Maintain accurate SOPs and ensure consistent application.
  • Spot inefficiencies and propose small, practical process improvements.
  • Coordinate with internal teams to resolve blockers or service gaps.

*Issue Handling & De-Escalation*

  • Mediate misunderstandings between clients and talent calmly and fairly.
  • Communicate objectively to ensure both sides feel supported.
  • Resolve workflow gaps before they impact the relationship or performance.

Who You Are

  • Excellent English communicator with strong client-facing presence.
  • Experienced in operations, account support, team leadership, or BPO service delivery.
  • Organized, detail-oriented, and confident managing multiple accounts.
  • Demonstrates empathy and fairness when guiding talent or addressing concerns.
  • Calm under pressure, with strong judgement and problem-solving skills.

Qualifications

  • 25 years in BPO, operations, client success, team lead, SME, or similar roles.
  • Experience handling client communications or supervising staff.
  • Ability to manage structured workflows and track deliverables.
  • Strong follow-through and attention to detail.

*Apply Now*

  • Operations Manager

    hace 5 días

    Buenos Aires, Buenos Aires C.F., Argentina Nebeus A tiempo completo

    MPay is a fast-growing fintech in Argentina, currently in an exciting expansion and growth phase. Our platform offers innovative digital payment solutions, multi-currency accounts, and financial services that connect traditional finance with emerging technologies.As we scale, we're looking for an Operations Manager to join our team and help us build,...

  • Client Operations Analyst

    hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina Hex Trust A tiempo completo

    About Hex TrustHex Trust, established in 2018, offers fully regulated institutional digital asset Custody, Staking, and Markets services to builders, investors, and service providers. Drawing on the expertise of veteran banking technologists and award-winning financial services leaders, Hex Trust continues to innovate with its proprietary bank-grade...

  • Client Operations Lead

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina OpsArmy Careers A tiempo completo

    Job Description Client Operations Lead*Position Type:*Full-Time*Location:*Remote*Apply here:*About The RoleOpsArmy is looking for a*Client Operations Lead*to oversee day-to-day coordination between clients and the offshore talent supporting their teams. This role is ideal for someone with BPO or outsourcing experience who understands client expectations,...

  • Operations Manager

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Monks A tiempo completo

    Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks...

  • Client Success Operations Lead

    hace 6 días

    Buenos Aires, Buenos Aires C.F., Argentina OpsArmy Careers A tiempo completo

    *Client Success Operations LeadPosition Type:*Full-Time*Location:*Remote*Apply here:About The RoleTheClient Success Operations Lead*is responsible for ensuring clients remain confident, supported, and satisfied while talent delivers consistent, high-quality work. This role blends relationship management with people leadership and operational...

  • Marketing Operations Manager

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Maxio A tiempo completo

    Location:Buenos Aires, ArgentinaMaxio is a PE-backed software business that helps B2B SaaS companies unlock their next stage of growth. We are committed to redefining how CFOs and CEOs run their businesses, raise money, and manage investors. Our financial operations platform is designed to meet the unique financial challenges of B2B SaaS companies, including...

  • Operations and Growth Manager

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Diffco US, Inc A tiempo completo

    About:Diffco is a global software development and team augmentation company based in Silicon Valley. We build: Custom software products, Mobile & web applications, AI-powered solutions, Dedicated development teams We partner with startups and enterprises worldwide and focus on quality, long-term collaboration, and clear communication.Title: Operations &...

  • Ad Operations Manager

    hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina OMS A tiempo completo

    Overview:The Ad Operations Manager is part of the Display Media team, reports to the Head of Demand Adops and works closely with the Account Management team in the strategy, implementation, and optimization of programmatic campaigns across multiple platforms.The ideal candidate is a hard-working, analytical and dynamic digital media professional with client...

  • Creative Operations Manager

    hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina Monks A tiempo completo

    Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While...

  • Creative Operations Manager

    hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina Monks A tiempo completo

    Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks...