Client Success Operations Lead

hace 3 días

Buenos Aires, Buenos Aires C.F., Argentina OpsArmy Careers A tiempo completo

*Client Success Operations Lead
Position Type:*
Full-Time

*Location:*
Remote

*Apply here:

About The Role
The
Client Success Operations Lead*
is responsible for ensuring clients remain confident, supported, and satisfied while talent delivers consistent, high-quality work. This role blends relationship management with people leadership and operational follow-through.

Youll focus on client retention by monitoring account health, resolving concerns, and ensuring service commitments are met. Internally, youll guide talent through coaching, feedback, and performance alignment—helping teams understand expectations and succeed in their roles.

Key Responsibilities

  • Build and maintain strong client relationships focused on retention
  • Monitor account health and surface risks early
  • Support talent through coaching conversations and check-ins
  • Align team output with client expectations and service standards
  • Oversee onboarding and transitions for new team members
  • Track performance trends and operational metrics
  • Ensure SOPs are followed and updated when workflows evolve
  • De-escalate concerns with clarity, empathy, and solutions

Qualifications

  • Background in client success, operations, or service delivery
  • Experience handling client concerns and long-term accounts
  • Experience supporting or coaching team members
  • Strong judgment, communication, and follow-through
  • Comfortable working in fast-paced, remote environments

*Apply here:
*

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