ATM Tech Support Specialist

hace 5 días

Mar del Plata, Buenos Aires, Argentina Bitcoin Depot A tiempo completo

Bitcoin Depot
is seeking an
ATM Tech Support Specialist based in Argentina
that will manage the optimal performance of ATM hardware and software in accordance with our standard operating procedures, provide internal and external customer service support to promote customer and end user satisfaction.

Bitcoin Depot is the largest Bitcoin ATM Network in the world offering users the ability to buy and sell Bitcoin at thousands of BTM and BDCheckout locations.
We are proud to be an Atlanta Journal-Constitution Top Work Place for 2021 and 2022, the inc 5000, and placing on the ACG Georgia Fast 40 list for two consecutive years. We currently trade on the NASDAQ under the ticker symbol BTM.
Responsibilities

  • Perform scheduled daily reviews of our ATM hardware and software management platform and identify ATM maintenance needs.
  • Review internal and external requests and notifications to support ATM performance and end user service needs.
  • Effectively triage hardware and software issues and open service calls as needed.
  • Manage service calls assigned to providers to completion in accordance to the master service agreement and company KPIs.
  • Review and assess ATM camera angles on a weekly basis to ensure customer images are captured in accordance with government regulatory compliance requirements.
  • Review ATM performance for chronic behavior and perform root cause analysis to restore ATMs to optimal uptime.
  • Liaison with customers as needed to maintain the business partnership and mitigate escalations.
  • Make recommendations to improve efficiency within the team and/or cross functional departments.
  • Assist other team members and perform other duties as assigned from time to time.

Qualifications

  • A minimum of one year in an ATM technical service role either in a field or call center environment.
  • A minimum of a working knowledge level of Kaba Mas locks is preferred.
  • Intermediate level or higher knowledge and understanding of using Microsoft Excel and/or Google Sheets.
  • Demonstrated ability to manage multiple high priority tasks and shift priorities in a fast paced environment.
  • Strong, professional communications skills both orally and written.
  • A basic understanding of cryptocurrency.

  • Clinical Ops Support Specialist

    hace 3 días

    Mar del Plata, Buenos Aires, Argentina The Southeast Permanente Medical Group A tiempo completo

    Kaiser Permanente/ The Southeast Permanente Medical Group (TSPMG)Clinical Ops Support SpecialistLocation: Kaiser Permanente Regional Office (3495 Piedmont Road, NE, Atlanta, GA 30305)Term: temporary position for up to 1-year, full benefits, on-site M-FThe Clinical Ops Support Specialist, within TSPMG's Operations and Strategy department, is a contracted...

  • Customer Support Specialist

    hace 5 días

    Mar del Plata, Buenos Aires, Argentina CiraSync A tiempo completo

    About Cira AppsCira Apps builds synchronization solutions that make enterprise contacts and calendars work seamlessly across Microsoft 365 and Microsoft Exchange Server environments, with highly integrated one-way and multi-way sync that also connects to platforms like Google Workspace, Salesforce, and HubSpot. Our product family—CiraSync Cloud, CiraHub,...

  • Service Support Specialist

    hace 2 semanas

    Mar del Plata, Buenos Aires, Argentina Evolution A tiempo completo

    Job DescriptionThe Service Support Specialist is responsible for monitoring live casino game play and correcting both user and technical errors to ensure tables are operational and without interruptions. This individual also documents errors as they occur in real time and escalates issues as required.Location:On-Site at Canning, Ezeiza, Shopping Las...

  • Desktop Support Specialist

    hace 2 semanas

    Mar del Plata, Buenos Aires, Argentina Pyramid Consulting, Inc A tiempo completo

    Job Description: Support EngineerOverview: As an End User Computing Level 2 Engineer, you will play a crucial role in ensuring the smooth operation of our organization's IT systems, specifically focusing on desktop support and user-facing technologies. You will be responsible for responding to user inquiries, troubleshooting technical issues, and providing...

  • Sales Support Specialist

    hace 1 semana

    Mar del Plata, Buenos Aires, Argentina Solera Holdings, LLC. A tiempo completo

    The RoleSales Operations SpecialistActivities related to sales and sales operationsWhat You'll DoPerforms budgeting, planning, and analysis activities for sales operations.Reviews capital expenditures and analyzes sales-related expenses associated with such thingsas the order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity...

  • Sales Support Specialist

    hace 1 día

    Mar del Plata, Buenos Aires, Argentina Praxis A tiempo completo

    About the RoleWe're looking for a detail-oriented, people-focused professional to support our sales team and help deliver a great experience for our enterprise clients. You'll work closely with an Account Executive and partner with internal teams to keep deals moving smoothly.If you enjoy collaborating, staying organized, and working with clients, this role...

  • Human Resources Specialist

    hace 1 semana

    Mar del Plata, Buenos Aires, Argentina Parexel A tiempo completo

    HR Specialist - Latin America | Shape the Future of Clinical Research Transform HR Across Latin AmericaLocation:Argentina (supporting Argentina, Brazil, Mexico, Chile, Colombia, and Peru)Work Arrangement:Hybrid - One day per week onsite at ourOlivosofficeAre you passionate about creating exceptional employee experiences in a fast-paced global environment?...

  • Software Support Engineer

    hace 2 semanas

    Mar del Plata, Buenos Aires, Argentina Simpalm | Digital Innovation A tiempo completo

    Simpalm is hiring an experienced Software Support Specialist to provide high-quality application and user support to internal employees and system users.This role involves resolving inquiries, recommending solutions, educating users on software features, and helping them understand the full value of the tools they use daily.Key ResponsibilitiesRespond...

  • Performance Specialist

    hace 5 días

    Mar del Plata, Buenos Aires, Argentina Remitee A tiempo completo

    Remitee,a rapidly expanding fintech company specializing in international payments, is seeking aPerformance Specialistfor our Payments Operations team. Remitee is seeking aPerformance Specialistto drive analytical excellence and insight generation across our entire Payments Operations ecosystem. This role is highly strategic and requires a strong ability to...

  • Outreach Specialist

    hace 5 días

    Mar del Plata, Buenos Aires, Argentina Typescouts A tiempo completo

    Position:Outreach SpecialistSalary:USD $1.2k - $1.4k / monthWorking hours:EST day shift (8h / day)Candidates location:LatamPlease, upload your resume in EnglishAbout The CompanyThis company is a fast-growing executive search firm that partners with venture-backed startups across the U.S. Their team helps high-growth companies find and hire top-tier talent...