Customer Support Specialist

hace 6 días

Mar del Plata, Buenos Aires, Argentina CiraSync A tiempo completo

About Cira Apps
Cira Apps builds synchronization solutions that make enterprise contacts and calendars work seamlessly across Microsoft 365 and Microsoft Exchange Server environments, with highly integrated one-way and multi-way sync that also connects to platforms like Google Workspace, Salesforce, and HubSpot. Our product family—CiraSync Cloud, CiraHub, CiraSync On‑Premise, and SyncGene—draws on 20+ years of experience helping organizations move from on‑premises Exchange/Active Directory to Exchange Online and Azure AD.

Role Overview

We're looking for a Customer Support Specialist who will deliver outstanding customer service and technical assistance for our software‑as‑a‑service products. You'll learn our offerings end‑to‑end and communicate clearly with customers to resolve issues and ensure a seamless user experience.

What You'll Do

  • Provide timely, professional responses to customer inquiries via phone, email, chat, and live meetings.
  • Diagnose and troubleshoot technical issues related to our SaaS products and software.
  • Assist users with setup and effective use of our applications.
  • Document and track support requests in Salesforce Service Cloud.
  • Collaborate with product and engineering to escalate and resolve complex issues.
  • Gather and relay customer feedback to inform product enhancements.

What You'll Bring

  • Experience in customer support, ideally within a SaaS environment.
  • Strong problem‑solving abilities and keen attention to detail.
  • Familiarity with SaaS products and customer support tools.
  • Ability to work autonomously and collaboratively within a team.
  • Excellent organizational skills with the capacity to manage multiple tasks simultaneously.
  • Empathy and patience when handling customer concerns, especially in challenging situations.

Required Technical Experience (Microsoft)

  • Microsoft 365 / Office 365 (O365) — user/application troubleshooting, tenant‑level basics, and admin workflows.
  • Exchange Online — mailbox, calendar, and contact concepts; policy impacts; common permissions and sync scenarios.
  • Azure AD / Microsoft Entra ID — identities, groups, roles, conditional access basics, and understanding how directory data surfaces in downstream apps.

Nice to Have

  • Experience with PowerShell for diagnostics or light automation.
  • Familiarity with mobile platforms (iOS/Android) for contact/calendar behavior.
  • Exposure to Google Workspace or other cloud environments.
  • Prior work with multi‑system sync tools or integrations (e.g., Salesforce, HubSpot).

Why Join

You'll be part of a team that builds mission‑critical sync for enterprises, partnering closely with product and engineering while directly improving the experience of thousands of end users.

How to Apply

Submit your application via our careers page (BambooHR) and a short note describing your experience with O365, Exchange Online, and Azure AD.

Cira Apps is committed to a diverse and inclusive workplace. Cira Apps is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request accommodation, please notify us

  • Customer Support

    hace 10 horas

    Mar del Plata, Buenos Aires, Argentina Lato Jobs A tiempo completo

    Remote Customer Support Specialist (Colombia)Fully Remote | US Digital Product CompanySalary: USD 1,200–1,800We're looking for a Customer Support Specialist based in Colombiato join a growingUS-based digital product company. You'll work remotely and support international users of a fast-scaling online product.What you'll doProvide customer support via chat...

  • Customer Support Associate

    hace 6 días

    Mar del Plata, Buenos Aires, Argentina Digital A tiempo completo

    We are seeking a dependable and customer-focusedCustomer Service Associate (Social Media Channels)to manage inbound customer inquiries, issue resolution, and sentiment across our social media platforms for a global audience.This role operates on Pacific Standard Time (PST), and candidates must be willing and able to work in this US time zone. The position is...

  • ATM Tech Support Specialist

    hace 6 días

    Mar del Plata, Buenos Aires, Argentina Bitcoin Depot A tiempo completo

    Bitcoin Depotis seeking anATM Tech Support Specialist based in Argentinathat will manage the optimal performance of ATM hardware and software in accordance with our standard operating procedures, provide internal and external customer service support to promote customer and end user satisfaction.Bitcoin Depot is the largest Bitcoin ATM Network in the world...

  • Clinical Ops Support Specialist

    hace 4 días

    Mar del Plata, Buenos Aires, Argentina The Southeast Permanente Medical Group A tiempo completo

    Kaiser Permanente/ The Southeast Permanente Medical Group (TSPMG)Clinical Ops Support SpecialistLocation: Kaiser Permanente Regional Office (3495 Piedmont Road, NE, Atlanta, GA 30305)Term: temporary position for up to 1-year, full benefits, on-site M-FThe Clinical Ops Support Specialist, within TSPMG's Operations and Strategy department, is a contracted...

  • Sales Support Specialist

    hace 2 días

    Mar del Plata, Buenos Aires, Argentina Praxis A tiempo completo

    About the RoleWe're looking for a detail-oriented, people-focused professional to support our sales team and help deliver a great experience for our enterprise clients. You'll work closely with an Account Executive and partner with internal teams to keep deals moving smoothly.If you enjoy collaborating, staying organized, and working with clients, this role...

  • Sales Support Specialist

    hace 2 semanas

    Mar del Plata, Buenos Aires, Argentina Solera Holdings, LLC. A tiempo completo

    The RoleSales Operations SpecialistActivities related to sales and sales operationsWhat You'll DoPerforms budgeting, planning, and analysis activities for sales operations.Reviews capital expenditures and analyzes sales-related expenses associated with such thingsas the order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity...

  • Support Engineer

    hace 6 días

    Mar del Plata, Buenos Aires, Argentina Cycode A tiempo completo

    At Cycode, we are on a mission to bring peace of mind to businesses by helping them deliver safe code faster. Trusted by security teams worldwide, we have a proven track record of success and a culture that values world-class talent. Our platform combines state-of-the-art technology with cutting-edge design to provide seamless and secure experiences for our...

  • Software Support Engineer

    hace 2 semanas

    Mar del Plata, Buenos Aires, Argentina Simpalm | Digital Innovation A tiempo completo

    Simpalm is hiring an experienced Software Support Specialist to provide high-quality application and user support to internal employees and system users.This role involves resolving inquiries, recommending solutions, educating users on software features, and helping them understand the full value of the tools they use daily.Key ResponsibilitiesRespond...

  • Business Development Specialist

    hace 2 semanas

    Mar del Plata, Buenos Aires, Argentina Waltere Asili koti A tiempo completo

    Role DescriptionThis is a full-time on-site role for a Business Development Specialist, located in Buenos Aires. The role involves conducting market research to identify potential business opportunities, generating and nurturing leads, and building and maintaining relationships with clients. The Specialist will analyze market trends and data to inform...

  • Business Development Specialist

    hace 2 semanas

    Mar del Plata, Buenos Aires, Argentina Steller's A tiempo completo

    Role DescriptionThis is a full-time on-site role for a Business Development Specialist, located in La Plata. The Business Development Specialist will be responsible for identifying and generating new business opportunities, performing market research to identify potential leads, maintaining and improving customer relationships, and delivering exceptional...