Customer Support Associate

hace 5 días

Mar del Plata, Buenos Aires, Argentina Digital A tiempo completo

We are seeking a dependable and customer-focused
Customer Service Associate (Social Media Channels)
to manage inbound customer inquiries, issue resolution, and sentiment across our social media platforms for a global audience.

This role operates on Pacific Standard Time (PST), and candidates must be willing and able to work in this US time zone. The position is primarily focused on real-time support, efficient triage, and protecting brand trust.

RESPONSIBILITIES

  • Respond to customer comments and direct messages across social media platforms in a timely, professional manner.
  • Provide clear, empathetic support for account, payment, verification, and general service-related inquiries.
  • Monitor social channels for urgent issues, complaints, or misinformation and escalate when required.
  • Triage and prioritise incoming queries based on urgency, impact, and potential risk.
  • Maintain brand-safe, compliance-aware communication at all times.
  • Collaborate closely with Support, Marketing, and Regional teams to ensure consistent and aligned responses.

REQUIREMENTS

  • Previous experience in social media, community management, or digital customer service.
  • Strong written English communication skills.
  • Preferably with experience supporting US-based or global brands preferred.
  • High attention to detail, strong judgement, and ability to remain calm under pressure.
  • Familiarity with social management and customer support tools (e.g., Sprout, Hootsuite, Zendesk, Intercom, or similar) is a plus.

  • Sales & Operations Support Associate

    hace 2 semanas

    Mar del Plata, Buenos Aires, Argentina Solvo Global A tiempo completo

    Job Title: Sales and Operations Support AssociateAbout the Role:We are seeking a highly organized, proactive, and resourceful Sales & Operations Support Associate to provide essential administrative and operational support to the PEO sales team, business consultants, and their clients. This role is critical to maintaining momentum across business development...

  • Customer Support Specialist

    hace 5 días

    Mar del Plata, Buenos Aires, Argentina CiraSync A tiempo completo

    About Cira AppsCira Apps builds synchronization solutions that make enterprise contacts and calendars work seamlessly across Microsoft 365 and Microsoft Exchange Server environments, with highly integrated one-way and multi-way sync that also connects to platforms like Google Workspace, Salesforce, and HubSpot. Our product family—CiraSync Cloud, CiraHub,...

  • Support Engineer

    hace 5 días

    Mar del Plata, Buenos Aires, Argentina Cycode A tiempo completo

    At Cycode, we are on a mission to bring peace of mind to businesses by helping them deliver safe code faster. Trusted by security teams worldwide, we have a proven track record of success and a culture that values world-class talent. Our platform combines state-of-the-art technology with cutting-edge design to provide seamless and secure experiences for our...

  • HR Associate

    hace 5 días

    Mar del Plata, Buenos Aires, Argentina Betsson Group A tiempo completo

    The HR Associate plays a key role in managing all people-related processes throughout the employee lifecycle.The WowAsHR Associateyou will ensureexcellentemployee experience inourArgentina officeby managing office administration, work environment, and BEE activities, while supporting the HRTEAM.A taster of what you will be involved withHR Operations &...

  • Support Engineer

    hace 2 semanas

    Mar del Plata, Buenos Aires, Argentina AppsFlyer A tiempo completo

    AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement, fraud protection, data clean room, and privacy-preserving technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of...

  • Support Agent

    hace 2 semanas

    Mar del Plata, Buenos Aires, Argentina Cognizant A tiempo completo

    About The RoleAs a Support Agent, you will play a key role in delivering exceptional customer experiences through email, chat, and phone support. You will be a valued member of the IOA team and assist users with varying levels of technical expertise and contribute to a dynamic team supporting the Client Ads Product. Your ability to solve problems,...

  • Digital Sales Development Associate

    hace 2 semanas

    Mar del Plata, Buenos Aires, Argentina SAP A tiempo completo

    We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Customer Success Specialist

    hace 2 semanas

    Mar del Plata, Buenos Aires, Argentina Solvo Global Careers A tiempo completo

    MÉX: lunes a viernes 3:00 a.m. – 1:00 p.m.ARG: lunes a viernes 6:00 a.m. – 4:00 p.m.GUA: lunes a viernes 3:00 a.m. – 1:00 p.m.HON: lunes a viernes 3:00 a.m. – 1:00 p.m.PER: lunes a viernes 4:00 a.m. – 2:00 p.m.Support and guidance for clients to ensure optimal use of the service and achievement of their objectives. Coordination with the internal...

  • Associate, Sales Engineering Operations

    hace 5 días

    Mar del Plata, Buenos Aires, Argentina Ciena A tiempo completo

    As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...

  • Ads Support Agent

    hace 2 semanas

    Mar del Plata, Buenos Aires, Argentina Cognizant A tiempo completo

    About The RoleAs an Online Ads Support Agent, you will play a key role in delivering exceptional customer experiences through email, chat, and phone support. You will be a valued member of the IOA team and assist users with varying levels of technical expertise and contribute to a dynamic team supporting the Client Ads Product. Your ability to solve...