Software Support Engineer

hace 3 días

Mar del Plata, Buenos Aires, Argentina Simpalm | Digital Innovation A tiempo completo

Simpalm is hiring an experienced 
Software Support Specialist
 to provide high-quality application and user support to internal employees and system users.

This role involves resolving inquiries, recommending solutions, educating users on software features, and helping them understand the full value of the tools they use daily.

Key Responsibilities

  • Respond promptly to internal user inquiries via email, chat, or call, ensuring timely and accurate resolution.
  • Troubleshoot and resolve software-related issues across internal applications (CRM, ERP, custom platforms, etc.).
  • Recommend solutions and educate users on product features and functionalities they may not be aware of.
  • Document recurring issues, resolutions, and user guides in the internal knowledge base.
  • Collaborate with development, QA, and infrastructure teams to report bugs or feature requests.
  • Conduct onboarding and refresher sessions for new employees on software tools and workflows.
  • Track support metrics, monitor ticket queues, and ensure SLA compliance.

Required Skills & Experience

  • 4–8 years of experience
     in 
    software or application support
     (not hardware/desktop support).
  • Strong ability to understand new software systems quickly and guide users effectively.
  • Excellent troubleshooting and analytical skills — able to identify and isolate the root cause of issues.
  • Exceptional communication and interpersonal skills; able to simplify complex technical topics for non-technical users.
  • Experience using ticketing tools like Zendesk, Jira, or Freshdesk.
  • Familiarity with SQL queries, APIs, or data validation preferred but not required.
  • Strong time management and prioritization skills in a fast-paced environment.

Ideal Candidate Attributes

  • Proactive problem solver who enjoys helping people succeed with technology.
  • Quick learner with a structured and calm approach to troubleshooting.
  • Patient, empathetic, and customer-service oriented.
  • Self-motivated and able to work independently with minimal supervision.

  • Software Engineer

    hace 6 días

    Mar del Plata, Buenos Aires, Argentina DATAmundi A tiempo completo

    Software EngineerLocation: Remote Role – Preferably based in LATAM (East Coast time zone)Senior with 8-10+ yrs of work experienceAbout DATAmundiDATAmundi builds advanced software solutions that power our localization and data services. We are seeking a Senior Software Engineer with strong technical leadership, and hands-on experience in building and...

  • Integration Software Engineer

    hace 6 días

    Mar del Plata, Buenos Aires, Argentina Chevron A tiempo completo

    The Chevron Business Support Center (BASSC) located in Buenos Aires (Puerto Madero), Argentina, is accepting online applications for the positionIntegration Software Engineer. Successful candidates will join a successful multifunction service center with a workforce of more than 1800 employees delivering business services and solutions across the...

  • Desktop Support Specialist

    hace 6 días

    Mar del Plata, Buenos Aires, Argentina Pyramid Consulting, Inc A tiempo completo

    Job Description: Support EngineerOverview: As an End User Computing Level 2 Engineer, you will play a crucial role in ensuring the smooth operation of our organization's IT systems, specifically focusing on desktop support and user-facing technologies. You will be responsible for responding to user inquiries, troubleshooting technical issues, and providing...

  • Software Engineer

    hace 2 semanas

    Mar del Plata, Buenos Aires, Argentina DevRev A tiempo completo

    DevRevAt DevRev, we're building the future of work withComputer– your AI teammate.Computer is not just another tool. It's built on the belief that the future of work should be about genuine human connection and collaboration – not piling on more apps.Computer is the best kind of teammate: it amplifies your strengths, takes repetition and frustration out...

  • Technical Support Engineer

    hace 3 días

    Mar del Plata, Buenos Aires, Argentina SCI comunidad A tiempo completo

    Estamos en la búsqueda de un/aTechnical Support Engineerpara brindar asistencia técnica orientada al cliente en soluciones deBusiness Intelligence y plataformas en la nube.Esquema hibrido: 3 home office y 2 presencial en oficinas ubicadas en Nuñez.de 10hs a 19hsResponsabilidades principales:Resolver incidentes y consultas técnicas, garantizando un...

  • Software Engineer

    hace 2 días

    Mar del Plata, Buenos Aires, Argentina Curotec A tiempo completo

    Job description We're looking for a Software Engineer to help maintain, modernize and scale our core production systems. The ideal candidate thrives in "prod down" scenarios, cares deeply about stability and performance, and is comfortable both refactoring legacy code and building new systems from scratch. You'll join a high-leverage team whose mission is...

  • Application Security Engineer

    hace 1 semana

    Mar del Plata, Buenos Aires, Argentina Cybele Software A tiempo completo

    EnCybele Software estamos transformando la forma en que las personas acceden a sus espacios de trabajo digitales. Con Thinfinity Workspace, hacemos posible que cualquiera utilice aplicaciones de Windows directamente desde el navegador, sin complicaciones. Más de 5,000 clientes en todo el mundo confían en nosotros, y seguimos creciendo para ofrecer...

  • Java Software Engineer II,

    hace 3 días

    Mar del Plata, Buenos Aires, Argentina Medallia A tiempo completo

    OverviewMedallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.We believe that every experience is a memory that can last a lifetime. Experiences...

  • Software Engineer – Operational Technology Data Integration

    hace 2 semanas

    Mar del Plata, Buenos Aires, Argentina Chevron A tiempo completo

    The Chevron Business Support Center (BASSC) located in Buenos Aires (Puerto Madero), Argentina, is accepting online applications for the positionSoftware Engineer – Operational Technology Data Integration. Successful candidates will join a successful multifunction service center with a workforce of more than 1800 employees delivering business services and...

  • Software Engineer III

    hace 11 horas

    Mar del Plata, Buenos Aires, Argentina Despegar A tiempo completo

    En el**#EquipoDespegarsomos un grupo de grandes profesionales dedicados a crear las mejores experiencias para que los viajes enriquezcan la vida de las personas. Trabajamos en equipo, nos involucramos, no nos da miedo equivocarnos y siempre vamos por más.**#EquipoDespegares crecer, desarrollarse, es proponerse un objetivo y no parar hasta alcanzarlo....