Java Software Engineer II,

Overview
Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role and Team

At Medallia, we're committed to innovation and excellence. We are currently seeking a highly motivated and technically proficient Software Test Engineer to join our team and ensure that our products meet the highest quality standards.

The Software Test Engineer on the Test Infrastructure team will take ownership of mission-critical internal tools that support integration and backend test orchestration, result visualization and analysis. Your work will directly impact engineering velocity and software quality across the company. You will collaborate with engineers across teams, designing systems that are robust, observable, and efficient.

Responsibilities

• Design, build, and maintain internal tools that power our test infrastructure, with a focus on scalability, reliability, and usability.
• Evolve and support our test infrastructure tools, including a test management system, a job orchestration system, and observatory dashboards for monitoring the tools.
• Improve system performance, resilience, and usability as test volume and complexity scale
• Collaborate with QA, DevOps, and product engineering teams to understand testing needs and drive infrastructure improvements.
• Ensure high observability, maintainability, and test coverage of the tools you build.
• Drive best practices for CI/CD, test automation, and infrastructure reliability.

Qualifications
Minimum Qualifications

• 2+ years of experience in software engineering with a focus on backend, infrastructure, or platform development
• Proficient in Python, Java, REST/GraphQL
• Experience with PostgreSQL for relational database operations and query optimization
• Familiar with CI/CD pipelines using Jenkins, automated testing and system observability
• Working knowledge of Docker containerization and Kubernetes orchestration
• English proficiency, both oral and written

Preferred Qualifications:

• Bachelor's degree in Computer Science or related field
• Strong analytical and problem-solving skills
• Excellent communications and teamwork abilities
• Familiarity with Redis
• Exposure on building systems that handle asynchronous workloads, job orchestration, or large-scale automation

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal-opportunity workplace and is an affirmative-action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.