Service Specialist/Engineer
hace 15 horas
As one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We've been driving innovation in analytical instrumentation for 60 years now. Today, worldwide more than 11,000 employees are working on this permanent challenge at over 90 locations on all continents.
The Field Service Engineer / Specialist will provide on-site and remote technical support for the maintenance, installation and training of instruments managed by the AXS Business Unit.
This role combines hands-on service with customer interaction, ensuring high-quality technical assistance and customer satisfaction through timely problem resolution and collaboration with internal teams.
Responsibilities- Provide professional technical support by visiting the Bruker customers with installation, training, corrective and preventive maintenance in Mexico and in one second level in Latin America.
- Support regional and global customer hotline and provide 1st level support.
- Support to increase the Service contracts coverage and business.
- Regular customer contacts to ensure maximum satisfaction.
- Prepare service and expenses report professionally and in time.
- Translate technical manuals and service procedures when needed.
- Support sales department for aftermarket sales (e. g. upgrades and new leads.
Skills and knowledge requirements
- Ability to work independently and in a team environment.
- Motivated self-starter.
- Ability to speak and write proficiently in Spanish.
- Advanced level to read, speak and write in English.
- Ability to handle multiple tasks effectively.
- Excellent customer service skills with the ability to communicate clearly and effectively.
- High level technical hardware, software and network skills related to X-ray instrumentation.
- Knowledge of X-ray fluorescence and X-ray diffraction is a big plus.
- Self organized, oriented to deadline.
- Availability to travel permanent.
- National driver´s license.
• Bachelor's degree, Tecnologist or Technical in Electrical, Electronic, Mecatronic Engineering, Chemical/Material Sciences, equivalent military education.
• More than 2 years experience in customer service.
• Strong competency with complex systems technology to include electrical/electronics, mechanics, software and chemistry technology.
• Skills to analyse failures and perform troubleshooting
• Work under pressure
• Willing to travel approximately 80% of the time
Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.
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