Field Service Engineer

**Company Description** About Us**

TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure **Every Resource Counts**, has been our strength for over 50 years.

At TOMRA, we want people to innovate, show passion in their work and be **responsible**. We encourage the freedom to** innovate **and take risks that result in breakthroughs that challenge the status quo. We value **passion **that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

Are you a proactive, professional, and safety-conscious individual who excels in technical and customer interactions? As a Field Service Engineer, you'll take charge of delivering, installing, and maintaining our cutting-edge solutions, with a strong focus on preventive maintenance and maximizing productivity. Join us and play a crucial role in achieving our exciting goals while making a meaningful impact in the industry.

At TOMRA Food, we're dedicated to our brand and expanding globally, and we're seeking passionate and motivated Field Service Engineers to join our team. In this role, you'll provide top-notch engineering services to customers, enhancing machine performance and delivering exceptional customer experiences.

Here's a sneak peek into some of what you will be doing:

- Ensure machines meet design and customer expectations, quickly resolving issues.
- Troubleshoot and solve mechanical problems to boost efficiency.
- Conduct preventive maintenance to optimize performance.
- Disassemble and install mechanical components, improving procedures with engineering.
- Maintain relationships with sales leadership, providing updates and insights.
- Contribute to continuous improvement, ensuring proper use of tools and equipment.
- Deliver excellent customer service by addressing complaints and proactively working on projects.

**Qualifications** About You**
- Engineering degree in Mechanical, Electrical, Electronics, or Mechatronics (SEC A or B electrical installer license preferred).
- 3+ years of customer service experience in agriculture or food industries, or other relevant experience.
- Proficient in maintaining process continuity, following checklists, and troubleshooting electromechanical and software issues.
- Skilled in analyzing and resolving electromechanical and software problems, and interpreting manuals and diagrams.
- Strong problem-solving, analytical, and communication skills, with a customer service focus and ability to work under pressure.
- Willing to travel extensively (up to 80%).
- Comfortable communicating in English professionally.

We encourage our Resource Revolutionaries to bring their authentic self to work and make a positive contribution to their teams and the wider business.
**Additional Information** You will have long-term career opportunities, with a globally renowned company and the following**:

- Complementary Health Insurance
- Life Insurance
- Employee Assistance Program (EAP)
- Referral and Jubilee bonus
- National Holidays and Christmas Bonus
- Flexible Working Arrangements
- Professional Training and Development
- Onsite car parking
- Global Career Opportunities with strong record for internal promotions

At TOMRA we proudly recognise cultural diversity, inclusiveness of thought and individuals to create a great working environment for our employees. So, even if you don’t think you tick all the boxes and the requirements, but you have what it takes, we would still like to hear from you.