Customer Service Representative

Customer Service Representative / Operations Specialist

On-site role Mon-Fri (w/1 hour lunch)

Exciting New Opportunities in Escazu, Costa Rica

OOCL is thrilled to announce the opening of our new location in Escazu, Costa Rica We are expanding our operations and looking for talented individuals to join our dynamic team. This is a fantastic opportunity to be part of a leading global logistics and container transportation company.

We are currently hiring for the following positions:

• Customer Service Representative
• Operations Specialist

With our core values – People People People, Community Responsibility, Customer Focus, Excellence through Quality – we hope to empower our employees to achieve the mission of OOCL. Be part of a team that values collaboration, continuous improvement, and community responsibility. Apply today and help us shape the future of logistics and transportation

OOCL (Costa Rica) benefits including:

• A Competitive Salary
• Private Parking
• Paid Sick Time
• Private Life Insurance
• Private Medical Insurance 

Customer Service Representative

Job Responsibilities:

• Respond to customer inquiries for export cargo both via email and telephone. 
• Create, amend or transfer export bookings utilizing appropriate Systems and Guidelines (OOCL, Commodity and Regulatory).  
• Communicate cross functionally to manage customer expectation, equipment and space availability and escalate to direct management as required.
• Invoice any additional charges incurred during shipment cycle.
• Promote utilization of OOCL online tools. 
• Additional tasks as assigned by management. 

Preferred Skills:

• Knowledge of International Cargo Container Movement
• US Regulatory Transportation Requirements (Customs, DOT, Hazardous, etc.)
• Experience with Terminal and Rail Operations
• Critical Thinking and Problem-Solving Skills
• Flexibility and ability to adapt to changes
• Works well in a team environment

Qualifications:

• Customer Service Experience
• Attention to detail, excellent verbal and written communication skills
• Capable of managing multiple tasks simultaneously
• Knowledge of Microsoft Office Suite
• Ability to communicate effectively in English and Spanish

Operations Specialist

Job Responsibilities:

• Reconcile shipment information between terminal and internal corporate system to make an accurate Load List and submit it to relevant parties via email or EDI platform before vessel cutoff. 
• Perform vessel cleanup after the vessel sails and communicate promptly with internal teams if any containers fail to load.
• Monitor functional mailbox for tracing and handling exceptional cases such as Export Back Off (dray-off from terminal) and customs holds.
• Monitor the functional mailbox and supplier portal chat message to ensure proper waybill is secured at rail road website; Resolve rail billing cases via emails, chat message or phone call.
• Handle other vessel related terminal operation or intermodal related needs as required.

Preferred Skills:

• Capable of managing multiple tasks simultaneously
• Troubleshoots problems regularly using analytical skills
• Attention to Detail
• Industry Knowledge

Qualifications:

• Excellent verbal & written communication skills
• Knowledge of Microsoft Office Suite
• Ability to communicate effectively in English and Spanish

What is OOCL?

OOCL is one of the world's largest integrated international container transportation, logistics and subsidiary companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia. 

Within our organization, the Operations department controls the inventory and repositioning of assets. We use Import and Export forecasts to determine if assets are needed locally or should be repositioned to deficit areas regionally and overseas. Other responsibilities include coordination of off hire/sale unit terminations, monitoring depots for timely repairs of damaged units, holding depots accountable for inventory accuracy and releasing assets using FIFO (first in, first out) method.

All employment is contingent upon the successful completion of a background check

OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us