Key Account Manager

HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

Key Account Manager

Location: Cancun or Florida

Full Time

Job Summary

We are looking for a strategically minded and results-driven Key Account Manager to drive customer growth and revenue across a defined client portfolio in Cancun or Florida. This role focuses on building strong commercial relationships with trade partners, identifying new sales opportunities, and analyzing client needs to increase market penetration. You will collaborate with internal stakeholders to deliver on targets across TTV, margin, and room nights, while also contributing to acquisition efforts and the company's broader growth strategy.

Responsibilities & Duties

• Analyze client productivity to find new opportunities to grow TTV, OM, and revenue to exceed targets.
• Drive client acquisition activities.
• Develop relationships with key travel agent partners.
• Align strategy with wider sales and internal teams.
• Negotiate, implement, and track key commercial agreements.
• Represent the company at client conferences, trade shows, and industry events.
• Participate in strategic planning, reporting, and customer relationship management.
• Act as a liaison between internal and external customers.
• Conduct on-site sales calls with travel agent partners (some overnight travel required).
• Maintain and grow commercial relationships while achieving targets.
• Regularly interact with clients to develop strong commercial relationships and act on opportunities.
• Serve as the main contact point for assigned clients.
• Analyze client performance to increase sales and prevent churn.
• Generate new business opportunities through product connections, market expansion, and promotion of key business lines.
• Proactively manage assigned accounts for sales and profitability growth.
• Focus on the development of existing clients.
• Identify and assess clients' critical needs.
• Master distribution rules to ensure optimal product distribution.

Skills & Experience Required

• Advanced Sales Experience: Minimum 3–5 years in the travel industry with a proven track record in sales.
• API Knowledge: Strong understanding of XML and AIF workflows, plus core business rules.
• Data Analysis: High proficiency in data analysis; Tableau experience preferred.
• Problem-Solving & Negotiation: Skilled in resolving complex issues and securing favorable outcomes.
• Interpersonal & Communication: Strong relationship-building and stakeholder influence across all levels.
• Collaboration: Team-oriented and resourceful in achieving shared goals.
• Creativity & Innovation: Ability to craft innovative strategies and drive client growth.
• Industry Knowledge: Solid grasp of both B2B and B2C online travel distribution.
• Self-Motivation: Highly driven and results-focused.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good.

We're committed to creating an inclusive workplace where everyone feels valued and

respected, embracing different backgrounds, perspectives and talents. Join us and be part

of a team where diversity and equal opportunities really do make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.