L3 Technical Support Specialist

hace 2 días


Mendoza, Argentina Wakapi A tiempo completo

**The Role**:
We are seeking an L3 Technical Support Engineer to provide Technical-level assistance to our vendors. You will be responsible for several enterprise-level Managed File Transfer (MFT) solutions, which include the build-out of new workflows, as well as updates and support/repairs of existing critical, time-sensitive internal and B-2-B data transfers.

**Responsibilities**:

- Working remotely to identify software issues.
- Utilize tools like PuTTY and WinSCP to access remote systems, retrieve logs for issue identification, and update essential files.
- Analyze system discrepancies and missing data by crafting and executing SQL queries to pinpoint root causes of technical problems.
- Demonstrate strong problem-solving skills by analyzing system logs to identify and resolve complex technical issues.
- Collaborate effectively with development teams using Jira ticketing system to resolve database-related issues and implement permanent fixes.
- Maintain system health and performance by initiating cache updates and escalating unresolved issues to appropriate internal teams.
- Identify and resolve software issues through the effective use of Linux commands, scripting languages (e.g., Python), and SQL queries.
- Prioritize and manage multiple open tickets simultaneously to ensure efficient issue resolution.
- Automate repetitive tasks across multiple POS systems using scripting languages to enhance troubleshooting efficiency and reduce manual effort.

**Requirements**:

- BS degree in Information Technology, Computer Science, or a relevant field
- Understanding of Linux and AIX commands (searching, copying files, moving files, appending files, permissions on files, etc )
- Ability to create ad-hoc SQL queries (DB2, MySQL, SQL server...)
- Basic Microsoft Office skills.
- Experience with Point-of-Sale systems is a plus.
- Understanding of environmental variables.
- Knowledge of XML.
- Scripting in Bash and Shell are desired.
- Python experience is a plus
- Power Automate and power BI knowledge is a plus
- Excellent verbal and written English communication skills.

**The working schedule will be covering 24 hours 7 days a week based on team shifts.**

**8:00 AM to 11:00 PM PST timeframe. Rotating schedule**

Wakapi Web



  • Mendoza, Argentina Wakapi A tiempo completo

    **The Role**: We are looking for L3 Technical Support Engineers to provide Technical-level assistance to our vendors. You will diagnose and troubleshoot software problems. **Responsibilities**: - Ability to understand large scale architecture and communicate with different responsible parties - Research and identify solutions to software/hardware issues -...


  • Ciudad de Mendoza, Argentina ITSM Consulting A tiempo completo

    Job description Our Client is a fast-growing software company looking for a new Software Support Specialist ! You have the opportunity to join a small team and make a difference from the ground-up for a personalized experience. What You’ll Be Doing Work directly with customers to help them configure web based software Resolve technical support tickets...


  • Mendoza, Argentina Wakapi A tiempo completo

    **The Role**: We are looking for a Technical Eng Support Specialist to join our "IC" team. You will be responsible for assisting customers with technical issues or inquiries related to a particular product or service. They should possess a combination of technical expertise, customer service skills, and problem-solving abilities. **Responsibilities**: -...


  • Ciudad de Mendoza, Argentina Flowserve Corporation A tiempo completo

    A technology services company in Mendoza is seeking a Product Support Specialist to assist customers with technical inquiries. The ideal candidate will have a Bachelor's degree in Computer Science or Engineering and experience in Java/Scala and React. Responsibilities include troubleshooting issues and providing customer training. Strong communication skills...

  • Technical Support

    hace 2 semanas


    Mendoza, Argentina Wakapi A tiempo completo

    **The Role**: We are looking for a Technical Support Engineer to provide assistance to our "ZY" customers. You will be a person our customers trust as well as rely on you to provide timely and accurate solutions to their technical problems. **Responsibilities**: - Taking an active role in customer-reported issues and seeing problems through to resolution -...


  • Mendoza, Argentina Avature A tiempo completo

    To make sure that our SaaS platform is always business advantage (and never a technical difficulty), our Customer Support Specialists play a multifaceted role that makes them a key component of the Avature user experience. These specialists are the first in line to give support to our customers, whatever the issue might be. They perform complex technical and...


  • Ciudad de Mendoza, Argentina Flowserve Corporation A tiempo completo

    Product Support Specialist We are looking for a Product Support Specialist to join our "IC" team. You will be responsible for assisting customers with technical issues or inquiries related to a particular product or service. They should possess a combination of technical expertise, customer service skills, and problem‑solving abilities. Responsibilities...


  • Mendoza, Argentina Incrementum A tiempo completo

    **Job description** Our Client is a fast-growing software company looking for a new **Software Support Specialist **! You have the opportunity to join a small team and make a difference from the ground-up for a personalized experience. **What You’ll Be Doing**: - Work directly with customers to help them configure web based software - Resolve technical...


  • Ciudad de Mendoza, Argentina South A tiempo completo

    Descripción de la vacante En Ecolab nos encontramos en la búsqueda de una/un Assoc. Technical Support Specialist para nuestra división de Alimentos y Bebidas en Godoy Cruz, Mendoza . Lo que vas a hacer Asesoramiento al área técnico/comercial de Argentina. Equipamiento de dosificación y control de químicos para aplicaciones en la industria de Alimentos...

  • Technical Support

    hace 4 días


    Mendoza, Argentina Wakapi A tiempo completo

    **The Role**: We are looking for a Technical Support Engineer to join our "ZY" team to provide assistance to our customers. You will be the person our customers trust, and rely on to provide timely and accurate solutions to their technical problems. **Responsibilities**: - Taking an active role in customer-reported issues, and seeing problems through to...