L3 Technical Support Specialist
hace 4 días
**The Role**:
We are seeking an L3 Technical Support Engineer to provide Technical-level assistance to our vendors. You will be responsible for several enterprise-level Managed File Transfer (MFT) solutions, which include the build-out of new workflows, as well as updates and support/repairs of existing critical, time-sensitive internal and B-2-B data transfers.
**Responsibilities**:
- Working remotely to identify software issues.
- Utilize tools like PuTTY and WinSCP to access remote systems, retrieve logs for issue identification, and update essential files.
- Analyze system discrepancies and missing data by crafting and executing SQL queries to pinpoint root causes of technical problems.
- Demonstrate strong problem-solving skills by analyzing system logs to identify and resolve complex technical issues.
- Collaborate effectively with development teams using Jira ticketing system to resolve database-related issues and implement permanent fixes.
- Maintain system health and performance by initiating cache updates and escalating unresolved issues to appropriate internal teams.
- Identify and resolve software issues through the effective use of Linux commands, scripting languages (e.g., Python), and SQL queries.
- Prioritize and manage multiple open tickets simultaneously to ensure efficient issue resolution.
- Automate repetitive tasks across multiple POS systems using scripting languages to enhance troubleshooting efficiency and reduce manual effort.
**Requirements**:
- BS degree in Information Technology, Computer Science, or a relevant field
- Understanding of Linux and AIX commands (searching, copying files, moving files, appending files, permissions on files, etc )
- Ability to create ad-hoc SQL queries (DB2, MySQL, SQL server...)
- Basic Microsoft Office skills.
- Experience with Point-of-Sale systems is a plus.
- Understanding of environmental variables.
- Knowledge of XML.
- Scripting in Bash and Shell are desired.
- Python experience is a plus
- Power Automate and power BI knowledge is a plus
- Excellent verbal and written English communication skills.
**The working schedule will be covering 24 hours 7 days a week based on team shifts.**
**8:00 AM to 11:00 PM PST timeframe. Rotating schedule**
Wakapi Web
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