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hace 2 días

Mendoza, Argentina Wakapi A tiempo completo

**The Role**: We are looking for an L3 Technical Support Engineer to join our "DG" team. You will be responsible to provide Technical-level assistance to our vendors. You will diagnose and troubleshoot software problems. **Responsibilities**: - Ability to understand large scale architecture and communicate with different responsible parties - Research and identify solutions to software/hardware issues - Diagnose and troubleshoot technical issues including - Connecting to POS stores /clearing cache data/ pulling out logs/ uploading logs to SharePoint - Filling xml templates to send cache requests - Track computer system issues through to resolution, within agreed time limits - Properly escalate unresolved issues to appropriate internal teams (e.g. software teams) - Refer to internal database or external resources to provide accurate tech solutions - Ensure all issues are properly logged - Prioritize and manage several open issues at one time - Follow up with clients to ensure their IT systems are fully functional after troubleshooting - Prepare accurate and timely reports - Document technical knowledge in the form of notes and manuals - Maintain jovial relationships with clients **Requirements**: - BS degree in Information Technology, Computer Science or relevant field - Additional certification in Microsoft, Linux or similar technologies is a plus - Being familiar with ticketing tools like Jira and documentation tools like Confluence - Basic SQL knowledge, like selecting fields from a table with certain criteria - General POS Business Knowledge, and familiar to the POS world terminologies (pricing, costs, transactions, journals promotion etc) - Proven work experience as a Technical Support Engineer, Desktop Support Engineer or similar role - Good understanding of computer systems, mobile devices and other tech products - Hands-on experience with Windows/Linux/Mac OS environments, and tools like putty, WInSCP and CMD - Familiar with database tools such as Oracle SQL developer, MySQL and SQL server - Familiar with XML files structure and templates. - Ability to diagnose and troubleshoot basic technical issues - Excellent problem-solving and communication skills Wakapi Web

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