IT Operations Technical Support Engineer
hace 17 horas
Role We are seeking an IT Operations Technical Support Engineer to provide technical‑level support to vendors and internal stakeholders, including the build‑out and support of new workflows. This role focuses on ensuring system reliability, efficient incident resolution, and continuous operational improvement. Responsibilities Provide remote technical support to identify, troubleshoot, and resolve software and system issues. Access remote systems using tools such as PuTTY and WinSCP to retrieve logs, update files, and perform system‑level diagnostics. Analyze system discrepancies and missing data by writing and executing SQL queries to identify root causes. Investigate and resolve complex issues through detailed log analysis and structured troubleshooting. Collaborate with development and engineering teams via the Jira ticketing system to resolve issues and implement permanent solutions. Maintain system stability and performance by performing cache updates and validating system consistency. Escalate unresolved or high‑impact issues to appropriate internal teams with clear technical context. Identify and resolve software issues using Linux and AIX commands, SQL, and scripting languages such as Python. Manage and prioritize multiple open tickets concurrently to ensure timely and effective resolution. Automate repetitive operational and troubleshooting tasks across multiple POS systems to improve efficiency and reduce manual effort. Contribute to operational documentation and knowledge sharing to support consistent issue resolution. Requirements Bachelor’s degree in Information Technology, Computer Science, or a related field. Strong understanding of Linux and AIX commands, including file operations, permissions, and process handling. Ability to write ad‑hoc SQL queries (DB2, MySQL, SQL Server). Experience analyzing system logs and troubleshooting production issues. Familiarity with environment variables and system configurations. Basic Microsoft Office skills. Knowledge of XML. Excellent written and verbal English communication skills. Nice to Have Experience with Point‑of‑Sale (POS) systems. Python scripting experience. Exposure to Power Automate and Power BI. IMPORTANT This position operates on a 24/7 support model with rotating shifts. Shifts are 8 hours per day, 5 days per week, and may include: 8:00 AM – 5:00 PM 4:00 PM – 1:00 AM 1:00 AM – 10:00 AM 10:00 AM – 7:00 PM Workdays may fall between Monday and Sunday based on team scheduling. #J-18808-Ljbffr
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IT Operations Technical Support Engineer
hace 5 días
Mendoza, Argentina Wakapi A tiempo completoThe Role: We are seeking an IT Operations Technical Support Engineer to provide technical-level support to vendors and internal stakeholders, including the build-out and support of new workflows. This role focuses on ensuring system reliability, efficient incident resolution, and continuous operational improvement. **Responsibilities**: - Provide remote...
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Remote IT Operations Engineer — Incident
hace 17 horas
Ciudad de Mendoza, Argentina Wakapi A tiempo completoA leading technology company in Mendoza, Argentina, seeks an IT Operations Technical Support Engineer to provide critical technical support. This role involves ensuring system reliability and resolving incidents while collaborating with internal teams. Candidates must have a Bachelor's degree in IT or a related field and strong skills in Linux commands, SQL,...
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IT Operations Engineer: Automation
hace 3 días
Ciudad de Mendoza, Argentina Wakapi Software A tiempo completoA leading software company in Mendoza is seeking an IT Operations Technical Support Engineer to provide technical-level support to vendors and internal stakeholders. Responsibilities include troubleshooting software issues, collaborating with development teams, and ensuring system reliability. Ideal candidates should have a Bachelor's degree in IT or...
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IT Operations Technical Support Engineer
hace 5 días
Mendoza, Argentina Wakapi A tiempo completoThe Role:We are seeking an IT Operations Technical Support Engineer to provide technical-level support to vendors and internal stakeholders, including the build-out and support of new workflows. This role focuses on ensuring system reliability, efficient incident resolution, and continuous operational improvement.Responsibilities:Provide remote technical...
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IT Operations Technical Support Engineer
hace 5 días
Greater Mendoza, Argentina Wakapi A tiempo completoThe RoleWe are seeking an IT Operations Technical Support Engineer to provide technical-level support to vendors and internal stakeholders, including the build-out and support of new workflows. This role focuses on ensuring system reliability, efficient incident resolution, and continuous operational improvement.ResponsibilitiesProvide remote technical...
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Technical Support Engineer – Remote
hace 17 horas
Ciudad de Mendoza, Argentina Scale Up Recruiting Partners A tiempo completoLocation: LATAM (Remote) Schedule: Full-time, aligned to EST (UTC–5) Our client, a U.S.–based Managed IT Service Provider for dental and medical practices, is looking for a high-performing Technical Support Engineer with exceptional English communication skills , strong troubleshooting abilities, and the capacity to learn fast and work under pressure....
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Ciudad de Mendoza, Argentina Scale Up Recruiting Partners A tiempo completoA Managed IT Service Provider is seeking a high-performing Technical Support Engineer to work remotely, providing client-facing support to dental practices in the U.S. The ideal candidate must have exceptional communication skills in English and a solid background in technical support. Responsibilities include troubleshooting various IT issues and clear...
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Technical Support Engineer – Remote
hace 18 horas
Municipio de Esquel, Argentina Scale Up Recruiting Partners A tiempo completoTechnical Support Engineer – Remote (Healthcare IT) Location: LATAM (Remote)Schedule: Full-time, aligned to U.S. Eastern Time (UTC–5). Our client, a U.S.–based Managed IT Service Provider for dental and medical practices, is looking for a high‑performing Technical Support Engineer with exceptional English communication skills and strong...
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IT Support Engineer
hace 2 semanas
Mendoza, Argentina Eventbrite A tiempo completo**THE CHALLENGE** As part of the IT Support Engineering team, you’ll provide excellent IT support to Britelings. While the primary focus of this position will be to support our Mendoza based team, you will also help our community of global Britelings whether they are working from an office or remotely. You would be an on-site point person for our...
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IT Support Engineer L2 AR
hace 2 semanas
Distrito Ciudad de Godoy Cruz, Argentina Excis Compliance ltd A tiempo completoWe’re hiring an IT Support Engineer in Mendoza, Argentina. Excis is a global IT support leader driven by innovation and collaboration. We’re looking for a proactive IT Support Engineer to manage hardware, software and IT assets across multiple locations. Join us for a rewarding career in a supportive family‑like environment where you’ll look forward...
