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hace 5 días


Mendoza, Argentina Wakapi A tiempo completo

**The Role**: We are looking for a Technical Support Engineer to join our "ZY" team and support our customers. You will be a person our customers trust as well as rely on you to provide timely and accurate solutions to their technical problems. **Responsibilities**: - Taking an active role in customer-reported issues and seeing problems through to resolution - Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams - Using information available to provide prompt, accurate, and smart support to our customers - Documenting knowledge for internal and external use in the form of knowledge base articles **Requirements**: - Holder of a Business degree - Excellent written and verbal English communication skills - Proven work experience as Customer Support, Technical Support or similar role - Good troubleshooting and time management skills - Good understanding of computer systems, mobile devices and other tech products - Ability to diagnose and troubleshoot basic technical issues - Strong listening and Analytical skills - Ability to work under pressure and organize priorities to meet deadlines - Highly organized with strong attention to details - Ability to troubleshoot and fix issues when they occur - Ability to work autonomously and also as part of a team


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