Customer Support Specialist

hace 6 días


Mendoza, Argentina Wakapi A tiempo completo

**The Role**:
**Responsibilities**:

- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Maintain jovial relationships with clients

**Requirements**:

- BS degree in Information Technology, Computer Science or relevant field **is a plus**:

- Additional certification in Microsoft, Linux, Cisco or similar technologies **is a plus**:

- Proven work experience as a Customer Support, Desktop Support Engineer, IT Help Desk Technician or similar role
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Excellent English communication skills
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal

Wakapi Web



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