Service Desk Analyst

hace 4 días

Buenos Aires, Argentina Cognizant A tiempo completo

Thanks for your interest in working at Cognizant. Below you will find the description for this job opportunity.

Position Title**:Service Desk Analyst**

**Tasks**:

- Learn fundamental operations of commonly used software, hardware, and other equipment.
- Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
- Become familiar with helpdesk policies and services.
- Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.
- Other duties as assigned by the Service Manager.

**Requirements**:

- Advanced level of Portuguese or Portuguese and English
- Experience and Knowledge in similar position: 1/3 year of experience working as L1 support desk analyst / Field Support (desirable)
- ITIL methodology (Nice to Have)

Location: Almagro - CABA

Shift: Mon to Fri full time shift.
- The following is automatically system-generated information about the position. Please consider the above mentioned_

**Employee Status **:Full Time Employee
**Shift **:Day Job
**Job Posting **:May 19 2021

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