Service Desk Analyst I

Step into our world of creativity and joy

Service Desk Analyst I
- Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.**Service Desk Analyst I, your future position?**
- Reporting to the Workplace Service Center Manager, you will provide functional and technical support in Workplace Services area for Americas region, using Spanish, English and Portuguese to improve the experience of your internal clients.**In this exciting position you'll work with**:
**Technical Support**
- Be involved in Incident, Problem and Service Request Management.
- Provide workarounds based on Service Level Goals.
- In the case of Problem Management, escalate issue to Service Desk Manager or Senior Service Desk Analyst.
- Propose or recommend IM&T Services modifications to the Service Desk Manager to reduce user impact.
- Refer more complex problems to problem managers or senior level.
- Participate to new IM&T Service testing, deployment and stabilization.
- Maintain and stay current with evolving information technology.

**Communication**
- Clarify tickets logged with requesters and communicate about resolution progress.
- Ensure satisfactory customer service and prompt response times to the requesters.
- Share your support knowledge with peers in the same team and maintain associated documentation.
- Communicate with user community to provide the status of open problems and the changes associated with new solutions.
- Develop good working relationships.

**Information Security**
- Ensure security rules implementation following the policies.

**What we are looking for**:

- Are you someone who wants to shape your world? Who excels in being in a culture where you can express yourself in a creative team environment? Who wants to collaborate and learn together with teams who are as passionate as you are? Then join us - and impact your world.**Your professional profile includes**:

- Bachelor’s degree in Information Technology or related areas (preferred).
- 1+ years of relevant experience in similar positions.
- Advanced English and Portuguese knowledge, both written and spoken.
- General knowledge of IT infrastructure: Lan, WAN, Windows servers, active directory.
- Knowledge of informatics hardware (PC, Printer, scanner, and smartphones).
- Basic Knowledge in SAP system (account, printing).

**Our Benefits**
- Hybrid working model - #LI-Hybrid.
- Annual bonus.
- Medical and dental insurance coverage.
- Career Development Opportunities with access to many virtual learning sessions.
- International working environment.
- Quality of Life program.
- Gym Pass discount.
- At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
- You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
- Every essence of you enriches our world.
- Diversity drives innovation and creates closer connections with our employees, customers and partners.
- Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.