Senior Service Desk Analyst
hace 4 semanas
Description and Requirements The Lenovo SeniorService Desk serves as a Single Point of Contact (SPOC) and delivers comprehensive IT support to Customer’s end users. Integrated with our customer’s IT functions and processes, Lenovo Service Desk performs end to end Incident and Request management on behalf of our customers. The Service Desk Analyst acts as a first level escalation point for our customer’s end users’ IT needs. End to end resolution owner for tickets escalated by the Level 1 analysts, using both technical and customer soft skills to provide resolutions for Incidents and Requests. Day to Day Task include : Monitor escalation ticket queues, ensuring incidents and requests are responded to within service level agreements (SLAs). Using telephone, emails, webchat and ITSM tickets, interpret user problems. Think analytically and use communication skills to walk customers through troubleshooting steps. Use personal experience or knowledge bases to identify solutions and possible side effects. Update incidents and requests within Lenovo’s ITSM system (update tickets). Where necessary, lift incidents that are complex and cannot be resolved in accordance with the published escalation processes. Allocate the escalated ticket to the appropriate resolver group for action. Communicate next steps to the end user and maintain contact with the end user until a resolution is provided by self or an escalation group. Close tickets with Lenovo’s ITSM system. Supplement Lenovo’s knowledge base. Basic Qualifications 2-4 years previous experience in either an internal or outsourced service desk operation. Diploma or Degree in an IT related discipline or other IT Certifications Preferred Qualification 2-4 years previous experience in either an internal or outsourced service desk operation. Solid technical skills with hardware and operation systems Dell, Lenovo, HP, Apple hardware Microsoft Windows OS Internet Browsers Video Conference Tools (Teams, Zoom)Provide remote support and troubleshooting for VIP users Excellent customer communication skills, verbal and written. Ability to multi-task and handle pressure while keeping accuracy. Professional fluency in Spanish, Professional Competency in English Additional Locations Argentina Argentina #J-18808-Ljbffr
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Senior Service Desk Analyst
hace 6 días
Buenos Aires, Argentina Hansen Technologies A tiempo completo**Senior Service Desk Analyst** **About the Role**: **Senior Service Desk Analyst **supports a wide range of systems and platforms both internally and externally. The analyst’s role is to perform initial diagnosis and wherever possible resolve incidents and requests in a timely manner for the end-user and where necessary escalate issues to other support...
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Service Desk Analyst I
hace 2 semanas
Buenos Aires, Argentina Givaudan A tiempo completoStep into our world of creativity and joy! Service Desk Analyst I - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good....
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Senior IT Service Desk Lead
hace 4 semanas
Buenos Aires, Argentina Lenovo A tiempo completoA leading technology company seeks a Service Desk Analyst to deliver IT support, ensuring SLA compliance and resolving user incidents. The ideal candidate has 2-4 years of experience in service desk operations and possesses solid technical skills, particularly with devices from major manufacturers. Professional fluency in Spanish is required, alongside...
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Service Desk Analyst
hace 4 días
Buenos Aires, Buenos Aires C.F., Argentina Grow UP HR A tiempo completoEstamos buscando un Service Desk Analyst para sumarse a su operación global 24/7, brindando soporte técnico a usuarios de todas las áreas del negocio, incluidos perfiles ejecutivos.El rol requiere autonomía, comunicación clara, capacidad de resolución y una fuerte orientación a la calidad del servicio. ResponsabilidadesBrindar soporte técnico en...
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IT Service Desk Analyst
hace 3 semanas
Buenos Aires, Argentina Tecpetrol A tiempo completoTecpetrol busca IT Service Desk Analyst / Soporte OnSite VIP para desempeñarse en sus oficinas de Buenos Aires. Se requieren más de 3 años de experiencia brindando Soporte Técnico a usuarios finales y en mesa de ayuda, manejando distintas herramientas de IT. Excelente presencia y personalidad. Funciones principales Brindar asistencia de manera On Site y...
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Service Desk Analyst
hace 2 semanas
Buenos Aires, Argentina AMC Networks Inc. A tiempo completoJob Description Somos una compañía líder de medios y entretenimientos y trabajamos con pasión por lo que hacemos. Buscamos sumar a nuestro staff un/a Service Desk Analyst & Field Support. Como principales funciones de su gestión se destacarán: Quien se incorpore proporcionará soporte técnico siendo el punto de contacto inicial para los usuarios...
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Service Desk
hace 2 semanas
Buenos Aires, Argentina AMC Networks Inc. A tiempo completoSomos una compañía líder de medios y entretenimientos y trabajamos con pasión por lo que hacemos. Buscamos sumar a nuestro staff un/a Service Desk & Financial Systems Analyst. **Como principales funciones de su gestión se destacarán**: Quien se incorpore proporcionará soporte técnico siendo el punto de contacto inicial para los usuarios finales,...
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VIP IT Service Desk Analyst
hace 3 semanas
Buenos Aires, Argentina Tecpetrol A tiempo completoUna empresa de servicios de IT busca un IT Service Desk Analyst para brindar soporte a altos ejecutivos en Buenos Aires. Se requiere experiencia de más de 3 años en soporte técnico y un sólido conocimiento en herramientas como Windows 10 y Office 365. El candidato ideal debe tener habilidades de troubleshooting y una excelente atención al cliente para...
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Service Desk
hace 2 semanas
Buenos Aires, Buenos Aires C.F., Argentina ZirconTech A tiempo completoJobDescriptionIT Service DeskAdvisorRole Overview:The IT Service Desk Advisor will provide first-line technical support to the Atradiuscommunity. The successful candidate will demonstrate a customer-focused andservice-minded attitude. Responsibilities include handling tickets, supportingapplications/systems, analysing, diagnosing, and resolving issues,...
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Mesa de Ayuda/help Desk/service Desk IT Semi Senior
hace 1 semana
Buenos Aires, Argentina Web: A tiempo completoDescripción del empleo: En YEL Solutions, empresa líder en IT Outsourcing Services con operaciones de alcance global, nos encontramos en la búsqueda de un especialista en **_Mesa de Ayuda/Help Desk/Service Desk IT Semi Senior _**para sumarse a nuestro staff de colaboradores. Lugar de trabajo: Bs.As CABA o Córdoba (Barrio Nueva Córdoba). Modalidad:...
