Customer Support Team Leader

hace 6 días

Buenos Aires, Argentina Owners A tiempo completo

**About Owners**

Join us on our mission to modernize the way property managers and Hispanic Pros work together.

Our platform starts with Hispanic Pros who are compliant and ready to work with Property Managers. We allow property managers to connect with Pros to fulfill services and contracts of all sizes and scopes, while enabling Pros to market their services effortlessly.

**About the role**

We are looking for a Customer Support Supervisor who can manage our Customer Success Team in charge of servicing Owners Call Center Channels for both, business owners as well as property owners.

**Key Responsibilities**
- Manage onboarding, day-to-day and offboarding of team members
- Manage Owners Call Center channels (Whatsapp+Phone & Inbound/Outbound) for business & property owners
- Keep track of metrics and report to upper management
- Propose and conduct proactive and corrective measures
- Mentor team members

**What you will need in this role**
- At least 2 years of experience managing a Customer Support team/Call Center
- Have a deep understanding of Call Center metrics (S2L, Response Time, Resolution Time, etc.)
- Have a proactive attitude towards solving problems & proposing innovative solutions
- Have a deep sense of urgency and excellent time management
- Be willing to work on a dynamic environment
- Ability to give and receive feedback
- Proficient in speaking and writing. This is a customer-facing role
- Bilingual (English-Spanish)

**What's in it for you**
- Hybrid Role: Our offices are located in HIT Libertador building
- Full-Time Role
- Payment in USD
- Paid Vacations
- Bonus

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