Customer Support Team Leader

hace 6 días

Buenos Aires, Argentina Cognizant A tiempo completo

**At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.**

**We are currently looking for a** Team Lead** to join our growing team.**

**What you´ll do**:
**What do we value?**:
People with initiative and responsibility, who have strong leadership skills, good diction and excellent treatment with the client. We will also value detail-oriented people.

**Key Responsibilities**:

- Lead and manage a multilingual support team, ensuring high performance and quality standards.
- Provide guidance, training, and support to team members to enhance their skills and performance.
- Oversee day-to-day operations, including monitoring team performance and handling escalations.
- Collaborate with stakeholders to gather requirements, define project scope, and manage project timelines.
- Communicate project progress and roadblocks effectively to stakeholders.
- Ensure timely delivery of support services and projects.
- Monitor and report on team performance metrics and KPIs.
- Implement and maintain best practices for support processes and workflows.

**Necessary skills and experience required**:

- Proven experience in a leadership role, preferably in a support or customer service environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Detail-oriented with a focus on accuracy and quality.
- Strong project coordination and organizational skills.
- Advanced level of English.

**Why Cognizant?**:

- A career in one of the largest and fastest growing IT services providers worldwide.
- Ongoing support and funding with training and development plans.
- Opportunity to work for leading global companies.
- Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive.
- A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.

**Location**:Buenos Aires, Argentina.
**Shift**: Full time.

**Are you ready?**
**Join our team

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