Customer Support Team Leader

hace 1 semana

Buenos Aires, Argentina Cognizant A tiempo completo

**At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.**

**We are currently looking for a** Team Lead** to join our growing team.**

**What you´ll do**:
**What do we value?**:
People with initiative and responsibility, who have strong leadership skills, good diction and excellent treatment with the client. We will also value detail-oriented people.

**Key Responsibilities**:

- Lead and manage a multilingual support team, ensuring high performance and quality standards.
- Provide guidance, training, and support to team members to enhance their skills and performance.
- Oversee day-to-day operations, including monitoring team performance and handling escalations.
- Collaborate with stakeholders to gather requirements, define project scope, and manage project timelines.
- Communicate project progress and roadblocks effectively to stakeholders.
- Ensure timely delivery of support services and projects.
- Monitor and report on team performance metrics and KPIs.
- Implement and maintain best practices for support processes and workflows.

**Necessary skills and experience required**:

- Proven experience in a leadership role, preferably in a support or customer service environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Detail-oriented with a focus on accuracy and quality.
- Strong project coordination and organizational skills.
- Advanced level of English.

**Why Cognizant?**:

- A career in one of the largest and fastest growing IT services providers worldwide.
- Ongoing support and funding with training and development plans.
- Opportunity to work for leading global companies.
- Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive.
- A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.

**Location**:Buenos Aires, Argentina.
**Shift**: Full time.

**Are you ready?**
**Join our team

  • Customer Support Team Leader

    hace 6 días

    Buenos Aires, Argentina Owners A tiempo completo

    **About Owners** Join us on our mission to modernize the way property managers and Hispanic Pros work together. Our platform starts with Hispanic Pros who are compliant and ready to work with Property Managers. We allow property managers to connect with Pros to fulfill services and contracts of all sizes and scopes, while enabling Pros to market their...

  • Customer Service Team Leader

    hace 4 días

    Buenos Aires, Argentina Graphic Makers and Printers A tiempo completo

    **Team Leader (Customer Service)**: **Company Name**: Graphic Makers & Printers **Job Type**: Remote, Full-Time **Schedule**: Monday to Friday, 9am-6pm Argentina GMT-3 / 7am-4pm New Jersey EST **Employment Type**: Independent Contractor **Location**: LATAM Countries (Remote) **About Us**: Graphic Makers is a leading printing and direct mail company...

  • Product Support Team Leader LATAM

    hace 3 semanas

    Buenos Aires, Argentina Singular A tiempo completo

    Singular is the next-gen attribution and marketing analytics platform, giving marketers actionable insights from previously siloed data. By collecting, aggregating and normalizing upper-funnel campaign marketing data from thousands of channels and connecting it to lower-funnel attribution data, marketers can measure ROI from every touchpoint across all their...

  • Product Support Team Leader LATAM

    hace 1 día

    Buenos Aires, Argentina Singular A tiempo completo

    Singular is the next-gen attribution and marketing analytics platform, giving marketers actionable insights from previously siloed data. By collecting, aggregating and normalizing upper-funnel campaign marketing data from thousands of channels and connecting it to lower-funnel attribution data, marketers can measure ROI from every touchpoint across all their...

  • Team Leader

    hace 1 semana

    Capital Federal, Buenos Aires, Argentina American Express A tiempo completo

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...

  • Customer Success Team Leader

    hace 17 minutos

    Buenos Aires, Buenos Aires C.F., Argentina Coding Giants A tiempo completo

    About Coding GiantsAt Coding Giants, we are an international coding school for kids and teenagers, currently operating in more than 15 countries. Our mission is to inspire and develop the digital skills of the next generation through innovative, dynamic, and fully hands-on courses.With a young, multicultural, and fast-growing team, we are seeking individuals...

  • Team Leader of Support Consultants

    hace 1 semana

    Buenos Aires, Argentina Gorgias A tiempo completo

    Everything we do is for our customers, and we’re currently serving over 12,000+ ecommerce merchants, including : Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response time. We raised $25 million in our Series B...

  • Customer Service Team Leader

    hace 22 horas

    Buenos Aires, Argentina Ecolab A tiempo completo

    The **Associate Customer Service Supervisor **or **Team Leader** will manage daily Customer Service operations with the primary focus on providing support, training, and work direction to team members. The Associate Customer Service Supervisor monitors the team and individual performance and reviews areas that need improvement. **What’s in it For...

  • Customer Support Leader

    hace 18 minutos

    Buenos Aires, Buenos Aires C.F., Argentina Krei A tiempo completo

    Sobre Krei VenturesEnKrei, somos una empresa dee-commerce en constante crecimiento, con la meta deser los #1 en Ecommerce focalizado en Google Ads.Operamosmás de 20 sitios en Shopify y WooCommerce, gestionando unalto volumen de datos, marcas y proyectos.Nos especializamos en lacreación y gestión de marcas propias, utilizando un modelo de negocioágil y...

  • Team Leader Customer Success

    hace 2 días

    Buenos Aires, Argentina Fudo A tiempo completo

    **Quienes somos** **Acerca de Fudo** Somos una startup que combina experiência en la industria gastronómica y pasión por la tecnología. Todos los días ayudamos a miles de restaurantes a lo largo de Latinoamérica a mejorar su servicio gracias a nuestro software de gestión y aplicaciones móviles. Nuestro sistema es líder en Chile y Argentina, y...