Director, Experience Analytics

hace 4 semanas


Buenos Aires, Argentina Assurant A tiempo completo

We are seeking a proactive, forward-thinking leader with a strong background in analytics and people management to lead a team of CX/EX analysts. This leader will be responsible for maturing and scaling the Experience reporting and analytics capability within the organization, developing strategies that align with the overall business goals, and guiding the team to derive actionable insights from complex data sets. The ideal candidate will have a strong foundation in statistics, analytics, and reporting and possess the ability to train and mentor analysts, ensuring the delivery of high-quality insights and recommendations that drive CX and EX initiatives.

Leadership & Strategy Development: (15%)

- Lead a team of CX/EX analysts, fostering a culture of continuous learning and professional development.
- Develop and implement a comprehensive strategy for the CX/EX reporting and analytics function, aligning it with the organization's broader goals.
- Establish best practices for data analysis, reporting, and automation to enhance the efficiency and effectiveness of the team.
- Drive the creation of a scalable analytics and reporting framework that meets the needs of various stakeholders across the organization.

Analytics & Reporting: (35%)

- Oversee the development of reports and dashboards that provide clear, actionable insights for senior leadership and other key stakeholders.
- Guide the team in leveraging multiple data sources, across multiple lines of business, to create comprehensive reports and analysis, ensuring accuracy and relevance.
- Leverage statistical techniques and create data analytics tools to extract meaningful insights from complex data sets.
- Lead the transition from descriptive to predictive experience analytics, applying predictive models to forecast trends and identify opportunities for improvement.
- Automate repetitive reporting processes to enhance efficiency and reduce manual workloads.
- Direct the creation of studies that add value to the decision-making process through proactive data analysis, reporting, and research.

Collaboration & Stakeholder Management: (10%)

- Collaborate closely with the Data Analytics (DA), Experience, IT and Operational teams to ensure alignment and integration of data sources, methodologies, and insights.
- Partner to explore and implement AI-driven solutions that enhance efficiencies, streamline processes, and drive innovation in reporting and analytics.
- Work closely with cross-functional teams to identify data needs, refine analytics requirements, and deliver insights that inform strategic decisions.
- Lead team to present findings and recommendations in a clear, compelling manner.

AI & Technology: (15%)

- Explore and leverage AI tools and technologies to create efficiencies in data processing, analysis, reporting, and predictive analytics.
- Stay up-to-date with the latest developments in AI, machine learning, and predictive analytics, and integrate these technologies into the CX/EX analytics function to drive innovation.
- Encourage the team to think creatively about how AI can be used to automate routine tasks and uncover deeper insights.

Training & Development: (25%)

- Provide hands-on training and mentorship to analysts, helping them develop technical skills in statistics, analytics, reporting and predictive analytics.
- Stay up-to-date with the latest industry trends, tools, and techniques in data analytics, AI, and CX/EX, and share this knowledge with the team.
- Encourage innovation and creative problem-solving within the team, fostering an environment where new ideas and approaches are valued.

Basic Qualifications:

- Bachelor’s degree in Data Science, Statistics, Business Analytics, or a related field.
- Minimum of 7 years of experience in data analytics/reporting, with at least 3 years in a leadership or management role.
- 7 years of experience in statistical analysis, data visualization, and reporting tools (e.g., SQL, Power BI, R, Python, Tableau); expert knowledge in Excel.
- Proven experience in building and leading a data analytics/reporting function within a complex organization.
- Proven experience reporting on and deriving insights from both structured and unstructured data.
- Experience with machine learning technologies, particularly in their application to data analytics, predictive modeling, and process automation.
- Exceptional leadership and people management skills, with the ability to inspire and guide a team of analysts.
- Strong strategic thinking and problem-solving abilities, with a focus on deriving actionable insights from data.
- Excellent communication skills (in English – both verbal and written), with the ability to present complex data in a clear and compelling way to non-technical stakeholders.
- Ability to work collaboratively in a fast-paced environment and manage multiple priorities effectively.

Environment/Physical Demands: This position requires incumbents to regularly sit at a desk and operate standard office equipment such as a computer and phone. Employee is occasionally required to stand and walk, lift, carry and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Must be able to talk and hear. Required to use hands to finger, handle, or feel objects, tools or controls. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasional travel – no more than 10%

Ability and willingness to manage all interactions via videoconference.

Preferred Experience:

- A Master’s degree in Data Science, Statistics, Business Analytics, or a related field.
- Experience with AI, particularly in its application to data analytics and process automation.
- Experience in CX/EX analytics.
- Experience in highly regulated industries (e.g., insurance, finance, banking).

#J-18808-Ljbffr



  • Buenos Aires, Argentina Assurant A tiempo completo

    **Leadership & Strategy Development: (15%)** - Lead a team of CX/EX analysts, fostering a culture of continuous learning and professional development. - Develop and implement a comprehensive strategy for the CX/EX reporting and analytics function, aligning it with the organization's broader goals. - Establish best practices for data analysis, reporting, and...


  • Buenos Aires, Argentina Randstad Argentina A tiempo completo

    ¡Esta propuesta te puede interesar! En Randstad nos moviliza ayudar a las personas y a las organizaciones a desarrollar todo su potencial. Ese es el compromiso que asumimos como compañía en todo el mundo, un compromiso que nos impulsa a ir más allá para lograr que nuestros clientes y candidatos alcancen el éxito. ¿Cómo lo hacemos?, combinando...


  • Buenos Aires, Argentina Trakken GmbH A tiempo completo

    TRKKN is a global leading consultancy for the Google Marketing Platform and Google Cloud, offering a comprehensive suite of services to help businesses leverage the power of Google's ecosystem. With an interdisciplinary team of experts in digital analytics, conversion optimization, ad tech, advanced analytics & AI, cloud engineering, and tech & data...


  • Buenos Aires, Argentina Kimberly-Clark A tiempo completo

    You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking...


  • Capital Federal, Buenos Aires, Argentina Amex A tiempo completo

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Data Engineer

    hace 5 meses


    Buenos Aires, Argentina DAR Analytics A tiempo completo

    **Data Engineer** DAR ANALYTICS Argentina Remote Full-time at DAR Analytics LLC At DAR Analytics LLC, we're at the forefront of data-driven solutions, helping businesses harness the true potential of their data assets. With a blend of global perspectives and cutting-edge technologies, we're redefining the landscape of data solutions, one project at a...


  • Buenos Aires, Argentina Trafilea A tiempo completo

    **About Trafilea** Trafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, with a focus on using data-driven strategies to scale their businesses. In addition to our products, we have our own online community dedicated to promoting body positivity. As a rapidly...


  • Buenos Aires, Argentina Kimberly-Clark A tiempo completo

    About the RoleWe are seeking an experienced Associate Director, Consumer Experience to join our team at Kimberly-Clark. This is a critical role that will drive the development of our digital products and experiences, ensuring they meet the needs of our consumers and customers.Key ResponsibilitiesLead the development of our digital products and experiences,...

  • Data, Tech

    hace 5 meses


    Buenos Aires, Argentina IPG Mediabrands A tiempo completo

    Location: Argentina | Office: Buenos Aires | Agency: Rufus - Argentina | Ref#: 5597 The Data, Tech & Tools Director will play a key leadership role in streamlining of our operations regarding data, analytics, and reporting. The objective of the role is to ensure that our investment teams and their data management practices are aligned to the data...


  • Buenos Aires, Argentina W4 Management LLC A tiempo completo

    LLM Fair Trade Inc., an innovative company based in New York, is seeking a highly motivated Influencer Marketing Manager/Director to join our passionate and hands-on team. As the Influencer Marketing Manager/Director, you will be responsible for growing our e-commerce presence on TikTok, Instagram, and other emerging sales platforms. Reporting directly to...


  • Buenos Aires, Argentina Philip Morris International A tiempo completo

    Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on and building our future on one clear purpose - to deliver a smoke-free future. Purpose of the job: This role will manage a portfolio of projects and analytics products to internal stakeholders...


  • Buenos Aires, Argentina ISR Division Systems, LLC A tiempo completo

    **Compensation**: $2,200.00 - $2,400.00 monthly (US Dollars) DOE **Contract Phase**: The initial phase of employment will be as a contractor, providing services remotely. Upon establishment of our Buenos Aires office, the contractor will be offered a full-time position to continue contributions onsite. **Language Proficiency Requirements**: **Key...


  • Buenos Aires, Argentina Mercado Libre A tiempo completo

    En Mercado Libre estamos democratizando el comercio y los servicios financieros para transformar la vida de las personas de América Latina. ¡Sumate a este propósito! En Customer Experience inspiramos confianza en nuestros usuarios generando experiências extraordinarias. Conectamos emocionalmente en cada contacto, brindando soluciones y excediendo...

  • Analytics Manager

    hace 5 meses


    Buenos Aires, Argentina Groombuggy A tiempo completo

    Groombuggy is the nation's premier mobile dog grooming company. We are growing rapidly. We are taking a Silicon Valley tech startup approach to the mobile dog grooming industry. We are proud of the work we do to create great jobs for dog groomers and help pet owners care for their loved ones. We're excited to become the next modern national pet brand. We...

  • Marketing Director

    hace 3 semanas


    Buenos Aires, Argentina Urban Insight A tiempo completo

    **Who We Are** **The Opportunity** Seeking a creative, strategic, and analytical Marketing Director to own and grow Urban Insight’s marketing function working under the guidance of the CEO, COO and Director of Client Development. The role includes defining and executing strategies and tactics to increase marketing qualified leads and the rate at which...


  • Buenos Aires, Argentina Pfizer A tiempo completo

    The Patient and Healthcare Experience Director is critical to transform the GTM (Go to Market) model at a Latam Southern Cluster level. This role will partner closely with the Leadership Team to redefine the way we engage with physicians and patients from a One Pfizer perspective, harnessing our collective advantage and developing a customer centric...

  • Digital Analytics Manager

    hace 4 semanas


    Buenos Aires, Argentina Sony Pictures A tiempo completo

    Job Summary: Sony Pictures Entertainment is seeking a skilled Marketing and Digital Business Analytics Manager to join our LATAM Data Analytics team in Buenos Aires, Argentina. As a subsidiary of Sony Corporation of America, SPE operates globally, engaging in motion picture production and distribution, television production and distribution, digital content...

  • Analytics Engineer

    hace 2 semanas


    Buenos Aires, Argentina Vaimo A tiempo completo

    Vaimo is a full-service omnichannel agency that helps brands, retailers, and manufacturers worldwide to succeed in delivering fluid customer experiences, through end to end e-Commerce, experience management and optimised product-, asset- & customer data management. By combining strategic, UX & design principles with advanced data visualisation & analysis we...


  • Buenos Aires, Buenos Aires C.F., Argentina Voi Technology A tiempo completo

    Voi Technology is the #1 e-scooter service in Europe, operating in over 100 cities and towns with more than 125 MILLION rides to date. Our mission is to create safe, sustainable, and reliable micromobility for everyone.We are seeking a skilled Regional Business Director to join our team in France. This role will be accountable for commercial and operational...

  • Growth & Analytics Lead

    hace 3 semanas


    Buenos Aires, Argentina J.Lindeberg A tiempo completo

    Titel: Growth & Analytics LeadDivision: Omnichannel Reports to: Global Omnichannel Director Working hours: Full Time Objectives: The main objectives for the Omnichannel Growth Analytics Lead are to track activities and performance across J.Lindeberg commercial channels, Wholesale & DTC. With ownership of the commercial agenda, closely cooperate with the...