(Solo Quedan 24h) Customer Support Manager

hace 1 día


Buenos Aires, Argentina CookUnity LLC A tiempo completo

About the role:

As a candidate for this position, you are a visionary leader, deeply rooted in CookUnity values, who can set a compelling direction for the team. Your strength in coaching and delegation is evident, with a distinct emphasis on providing constructive feedback and fostering personal development. Your knack for resource planning shines through, ensuring that both immediate and future priorities are mapped out effectively. Your communication abilities are top-notch, both in verbal and written form. An analytical mindset is second nature to you, enabling you to quickly spot gaps and anomalies. In our dynamic, fast-paced environment, your capacity to multitask, prioritize, and organize time efficiently is essential and will be a cornerstone of your success.

Responsibilities:

- SLA & Inbound Management: Oversee and optimize CX inbound queue to consistently meet service level agreements and enhance customer experience.

- Team Scheduling: Manage team scheduling, ensuring optimal coverage, especially during peak times, and efficiently handle vacation requests.

- Training Oversight: Partner with Customer Experience Manager to ensure team is up-to-date with company news, policies, procedures, and performance check ins.

- Performance Metrics: Own and monitor key performance metrics, emphasizing SLA indicators like response time, CSAT, top contact reasons & more.

- Quality Assurance: Partner with Customer Experience Manager to drive quality initiatives, offering regular feedback and coaching to enhance team performance.

- Demand Forecasting and Staffing Optimization: Accurately project customer support needs during seasonal spikes and other peak times. Develop and implement staffing strategies to ensure optimal coverage, balancing service levels with efficient resource management.

- Performance Management: Take charge of tracking and evaluating team member performance, conducting comprehensive reviews, and instituting performance improvement measures as necessary to uphold and elevate service standards.

Qualifications

- Bring a minimum of three years expertise in Customer Experience (CX) coupled with a background in overseeing teams in high-velocity settings.

- Demonstrated proficiency in overseeing multi-modal communication channels, encompassing LiveChat, phone, and email.

- Proven track record in leading a remote workforce of over 25 individuals, ensuring productivity and cohesion.

- Skilled in data interpretation, with a history of pinpointing patterns and initiating enhancements in operational processes.

- Strong written skills to act as first response for all CX needs – fluency in Spanish is a plus

- Embody a customer-centric ethos, consistently prioritizing and enhancing the consumer journey.

Benefits:

- Get paid in USD, Crypto, Euro, ARS. Whatever your choice We use Deel to make things easier for you

- Work remotely: design the life that you want.

- Enjoy 15 days of vacation each year from start date.

- Family leave: 12 weeks for primary caregiver and 6 weeks for secondary caregiver, fully paid.

- Compassionate Leave: 3-5 days each time the need arises.

- Personalized English coach.

- If you are required to report to work on any of the selected National Holidays (ARG) you’ll be paid double your normal daily rate.

#J-18808-Ljbffr



  • Buenos Aires, Argentina Cabify A tiempo completo

    En Cabify creemos que una nueva forma de movilidad urbana es posible. Un ecosistema que permita tener menos coches privados en las calles, vehículos más sostenibles y rutas más eficientes. Ciudades en las que sus calles estén pensadas por y para las personas, y no para los coches. Productos y servicios que, mediante alternativas de movilidad sostenibles...


  • Buenos Aires, Argentina Simetrik A tiempo completo

    Employment type: Full-Time Job Description Req#: 281 As Delivery Manager, you will serve as the servant leader for your team(s) by ensuring clear communication and implementing Agile methodologies to help your team in achieving goals. You will drive the appropriate Agile methodology (Scrum/Kanban/etc.) focused on predictable, quality delivery. About the...


  • Buenos Aires, Argentina APM Terminals A tiempo completo

    Responsible for shaping the terminal business demands, aligning the requirements, and progressing the delivery of these demands while working collaboratively with Regional and Global IT Functions, especially with Commercial Tech, Digital OPS, Data & Analytics, TOS Delivery, Global EDI & Cyber. Works closely with the terminal IT Manager to review the...


  • Buenos Aires, Argentina JPMorganChase A tiempo completo

    JOB DESCRIPTION J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. The Corporate & Investment Bank (CIB) provides strategic advice, raises capital, manages risk...


  • Buenos Aires, Argentina Rtb House A tiempo completo

    RTB House is a global company that provides state-of-the-art marketing technologies for top brands and agencies worldwide. Its proprietary ad buying engine is the first in the world to be powered entirely by Deep Learning algorithms, enabling advertisers to generate outstanding results and reach their goals at every stage of the funnel. Founded in 2012, the...


  • Capital Federal, Buenos Aires, Argentina Gi Group Argentina A tiempo completo

    For our client, an important automotive company, we are looking for a “Customer Support Area Manager & Logistics” to add to the team. **The responsibilities of the role will be**: Logistics **SAP system and DWP**: update and maintain the relevant and necessary information/data in the system to ensure a correct parts ordering and parts planning...


  • Buenos Aires, Argentina Sirius Support A tiempo completo

    About the Virtual Assistant PositionWe are seeking a highly skilled Virtual Assistant to provide administrative support to our team while working remotely. As a key member of our Sirius Support team, you will be responsible for handling administrative projects and delivering high-quality work with minimal supervision.The ideal candidate will have experience...


  • Buenos Aires, Argentina Alfa Laval Corporate AB A tiempo completo

    Field Service Engineer Buenos Aires En Alfa Laval todos los días tenemos la oportunidad de influir positivamente en nuestros compañeros, socios, clientes y en la sociedad. Juntos, somos pioneros en las soluciones del futuro y liberamos todo el potencial de recursos valiosos. Confiados en actuar por iniciativa propia, desafiamos el pensamiento convencional...

  • Virtual Assistant

    hace 1 mes


    Buenos Aires, Argentina Sirius Support A tiempo completo

    About the Virtual Assistant Position at Sirius SupportWe are seeking a highly skilled Virtual Assistant to provide administrative support to our team while working remotely. As a key member of our team, you will be responsible for handling administrative projects and delivering high-quality work with minimal supervision.The ideal candidate will have...

  • Loyalty Manager

    hace 2 días


    Buenos Aires, Argentina Despegar A tiempo completo

    En el #EquipoDespegar somos un grupo de grandes profesionales dedicados a crear las mejores experiencias para que los viajes enriquezcan la vida de las personas. Trabajamos en equipo, nos involucramos, no nos da miedo equivocarnos y siempre vamos por más. #EquipoDespegar es crecer, desarrollarse, es proponerse un objetivo y no parar hasta alcanzarlo....


  • Buenos Aires, Argentina Sirius Support A tiempo completo

    About the Virtual Assistant PositionWe are seeking a highly skilled Virtual Assistant to provide administrative support to our team while working remotely. As a Virtual Assistant, you will be responsible for handling administrative projects and delivering high-quality work with minimal supervision.The ideal candidate will have experience in fulfilling...


  • Buenos Aires, Argentina Mercell A tiempo completo

    Customer Success ManagerAt Mercell, we're revolutionizing public procurement to make it accessible and effortless for everyone involved. Our mission is to bring public buyers and visionary suppliers together seamlessly to make great deals easier and shape the future.Your MissionAs a Customer Success Manager at Mercell, you'll be part of our Customer Success...


  • Buenos Aires, Argentina Cabify A tiempo completo

    **CUSTOMER SUPPORT ANALYST** En Cabify creemos que una nueva forma de movilidad urbana es posible. Un ecosistema que permita tener menos coches privados en las calles, vehículos más sostenibles y rutas más eficientes. Ciudades en las que sus calles estén pensadas por y para las personas, y no para los coches. Productos y servicios que, mediante...


  • Buenos Aires, Argentina Sur A tiempo completo

    Customer Support SpecialistWe are seeking a skilled Customer Support Specialist to join our team at Sur. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their technical issues are resolved efficiently and effectively.Key ResponsibilitiesRespond to customer inquiries in a timely...


  • Buenos Aires, Argentina Sur A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...


  • Buenos Aires, Argentina Workwolf A tiempo completo

    Are you passionate about being part of a fast-paced environment? Do you enjoy working as a team to help others achieve their goals while achieving your own? Workwolf is on the hunt for a passionate and results-driven Customer Success Manager to join our team. As a CSM, you will play a pivotal role in ensuring our clients maximize the value of our platform,...


  • Buenos Aires, Argentina HRprofile A tiempo completo

    **HR Profile**, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an **Customer Success Manager** for our client, a multinational company specializing in digital development and agile solutions, with operations in the USA, Chile, Mexico, and Colombia. **Objective**: As a Customer Success Manager,...


  • Buenos Aires, Argentina Arkose Labs Inc. A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Technical Support Manager to join our team at Arkose Labs Inc. As a Technical Support Manager, you will be responsible for leading and managing a team of technical support specialists who provide exceptional support to our customers.Key ResponsibilitiesTeam Leadership: Lead and manage a team of...


  • Buenos Aires, Argentina Motorola Solutions A tiempo completo

    Job DescriptionMotorola Solutions is seeking a highly skilled and experienced Customer Support & Field Engineer to join our team. As a key member of our Post Sales Services and Support team, you will be responsible for providing technical support and services to our customers, ensuring the successful implementation and deployment of our solutions.Main...


  • Buenos Aires, Argentina Sur A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...