Client Success Representative
hace 4 semanas
Our Team Our remote team is globally distributed and culturally diverse, with employees spanning every continent. We have teams, partners, and customers across North America, Europe, Asia, and South America. We are eagerly seeking talented individuals to join us in our vision to give everyone the power to understand and be understood in their own language. And being a Series A start-up, we can guarantee hard work but a lot of virtual socials, competitions, learning opportunities, and fun along the way.
The Opportunity Join our innovative, technology-driven team and take charge of building and maintaining strong post-sales relationships with prominent brands, enterprises, institutions, and government agencies across the Americas. Reporting directly to our VP of Sales, you'll serv e as a vital link between us and our customers , while having the chance to showcase your skills in managing renewals and upsells. If you're passionate about technology and excel in client-facing roles, this is your opportunity to position the leading language accessibility solution, make a significant impact, and accelerate your career growth
Primary Responsibilities Client Relationship Management: Foster strong connections with customers to understand their needs and ensure satisfaction.
Regularly engage with customers, address their concerns, and gather feedback to enhance our services.
Onboarding and Training: Ensure new customers have a seamless onboarding experience by providing training and resources.
Conduct training sessions, create user guides, and offer support during the initial implementation phase.
Renewal and Upsell Opportunities: Recognize chances for contract renewals and upselling additional services.
Track client usage and satisfaction, conduct check-in meetings, propose upgrades or additional usage to enhance their experience, and negotiate renewals strategically.
Performance Monitoring and Reporting: Monitor client performance metrics to ensure they meet their goals with the product.
Use data analytics to track key performance indicators (KPIs), generate reports, and provide insights to customers on their progress and areas for improvement.
Issue Resolution and Support: Serve as the main contact for resolving customer issues or challenges.
Work with technical support teams, escalate issues as needed, and ensure timely resolution to maintain high satisfaction levels.
Work proactively with teams from Sales, Marketing, Finance, Product, and Engineering to address customers' needs promptly.
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