Customer Success Manager
hace 3 meses
Wise CX es la solución líder en experiência al cliente, hoy acompañamos a más de 800 empresas entre Argentina, Colombia, Perú y Chile.
Nuestro desafío es llegar a los 10.000 clientes y para ello buscamos personas talentosas que se sumen, generando valor y colaborando con un gran equipo.
En esta oportunidad, estamos en la búsqueda de una persona para sumarse a nuestro team de Operaciones como Customer Success Manager. En este rol se espera que puedas construir relaciones sólidas y de confianza con los clientes asignados, actuando como el punto de contacto principal para cualquier consulta o problema, además de garantizar su satisfacción con nuestros productos y servicios, fomentar la continuidad del servicio e impulsar el crecimiento del negocio.
Es una posición 100% remota, por lo que podrás postularte desde cualquier lugar de la Argentina.
Somos #WiseCX, diseñamos y desarrollamos soluciones inteligentes que implementamos en empresas e instituciones, para que puedan brindarle a sus clientes experiências excepcionales en todo su ciclo de vida y logren alcanzar sus metas, garantizando un alto retorno de la inversión.
Nuestras soluciones
Power Inbox ➡ Centraliza las comunicaciones con tus clientes, ya sea por canales físicos, digitales o de voz, en una única bandeja de entrada, a través de una plataforma de atención omnicanal.
Assistants ➡ Brinda a tus clientes la mejor atención a través de asistentes virtuales online disponibles las 24 hs., bots personalizados de acuerdo a las necesidades de tu negocio, y WhatsApp Business API con bot incorporado.
Marketing & Sales ➡ Potencia tus ventas a través de diversas herramientas: envía campañas salientes masivas desde WhatsApp, recupera ventas por pagos rechazados, convierte carritos abandonados en ventas efectivas, y facilita a tus clientes el estado de una compra o pedido.
Speech Analytics ➡ Identifica oportunidades de mejora en la experiência hacia tus clientes y eficientiza tus operaciones, a través de un análisis profundo de las conversaciones entre colaboradores de tu empresa y tus consumidores, mediante nuestra herramienta de AI Semántica.
Social Listening ➡ Escucha a tu audiencia en tiempo real con una solución con IA Semántica y transforma cada interacción en un insight de valor para tu negocio.
Presentes desde hace más de 10 años en Latam y España, brindamos soporte local para los más de 750 clientes que hoy nos eligen y nos avalan
**Requisitos**:
Experiência en Gestión/Relacionamiento con clientes. Experiência en manejo de cartera de clientes. Experiência en ventas, preferentemente consultiva B2B, de Software SaaS. Excelentes habilidades de comunicación interpersonal. Vocación de servicio y orientación al cliente. Disponibilidad para viajar.
**Es un plus que**: Tengas conocimientos de inglés y/o portugués. Experiência utilizando herramientas como Slack, Pipedrive, Pipeline etc.
Beneficios
Excelente ambiente laboral Cobertura médica Equipamiento de trabajo a cargo de la empresa 5 days off Clases de idiomas de inglés y/o portugués Trabajo remoto
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