Customer Specialist Modern Trade
hace 4 días
**Job Description**:
**Are You Ready to Make It Happen at Mondelez International?
**
**Únete a nuestra misión de liderar el futuro de Snacking.
Hazlo posible
**
Mejorarás el valor y el servicio a tus clientes y mejorarás la eficiencia de la cadena de suministro.
Además, utilizarás los datos internos y de clientes para optimizar los planes y apoyar las iniciativas conjuntas con clientes estratégicos.
**Cómo contribuirás**
Tus tareas:
- Serás el único punto de contacto para tu cartera de clientes
- Gestionarás la resolución de quejas y disputas, y atenderás y solucionarás problemas para asegurar la máxima satisfacción del cliente
- Ayudarás a alcanzar los objetivos comerciales y empresariales mediante el logro de metas de servicio al cliente, apoyarás al programa de mejoras (proceso interno y cliente externo) y el desarrollo de relaciones de colaboración entre las distintas funciones y con los clientes
- Trabajarás con el equipo de cumplimiento de pedidos para informar sobre los KPI´s de desempeño, incluyendo el análisis de las causas por las cuales no se han cumplido los KPI´s y las iniciativas de mejora
- Utilizarás los datos de los clientes para supervisar la disponibilidad en las estanterías, el servicio de almacén a tienda, el mantenimiento de las existencias y ventas promocionales.
Utilizarás esta información para impulsar la toma de decisiones a nível interno y con el cliente con el fin de que se maximicen los níveles de servicio y las ventas
**Qué aportarás**
El deseo de impulsar tu futuro y acelerar tu carrera junto con los siguientes conocimientos y experiência:
- Experiência en CS&L y clientes
- Experiência en una empresa deconsumer goods o de consumer packaged goods.
- Gran capacidad analítica y de resolución de problemas
- Conocimiento de SAP y MS Office
- Orientación al cliente, grandes habilidades interpersonales e influyentes
- Un fuerte enfoque en la entrega de productividad, servicio y KPI
- Ser capaz de trabajar en equipo, responsable, pensamiento proactivo, flexibilidad
**Educación**:
- Ingeniería o Administración de Empresas.
**Requisitos específicos del puesto**:
- Capacidad de Análisis.
- Buenas relaciones interpersonales.
- Comunicación.
- Proactividad.
**Horario laboral**:9 a 18
**No Relocation support available**:
**Business Unit Summary**:
**Mondelez Southern Cone represents Mondelez International operations in Argentina, Uruguay and Paraguay.
We produce over 40 iconic and delicious brands with more than 400 products including **_Milka _**, **_Oreo _**, **_Cadbury _**and **_Tang _**, and local jewels like **_Mantecol _**, **_Cerealitas _**, **_Terrabusi _**and **_Clight _**, among others.
More than 3,300 wonderful people proudly work make our delicious snacks at three production plants in Argentina: the Pacheco Plant in Buenos Aires Province, the Victoria Plant (also in Buenos Aires Province), and Villa Mercedes Plant in Villa Mercedes Province.
**:
Mondelez International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**:
Regular
Customer Collaboration (CLD)
Customer Service & Logistics
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