Customer Support Team Member

hace 10 horas


Buenos Aires, Buenos Aires C.F., Argentina Sagan A tiempo completo

About Sagan

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  • We are a remote-first company looking for experienced customer support professionals to join our team.
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Job Description

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We are seeking a highly skilled Customer Support Representative with a background in BPO or customer service environments. As a key member of our remote team, you will handle a wide range of customer interactions, from inquiries to issue resolution, and maintain detailed records to ensure customer satisfaction.

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Key Responsibilities:

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  • You will respond promptly to customer inquiries via phone, email, and chat, ensuring a professional and friendly tone.
  • Troubleshoot product and service issues, escalating complex cases when necessary.
  • Document customer interactions accurately and follow up to ensure issue resolution.
  • Collaborate with internal teams, including field technicians, to address and resolve customer concerns.
  • Assist with administrative tasks, data entry, and CRM updates as required.
  • Participate in ongoing training sessions to keep up-to-date with product knowledge and best practices.
  • Provide valuable feedback on common customer issues to help improve processes and product offerings.
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Salary Range

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This is a competitive role with a salary range of $900-$1,200 USD per month, depending on experience.

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Required Skills and Qualifications:

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  • Education: High school diploma or equivalent; bachelor's degree is a plus.
  • Experience: Minimum of 2 years in customer service or support, preferably in a BPO setting.
  • Technical Skills: Proficiency with CRM systems (e.g., HubSpot, Zendesk) and communication tools (e.g., Slack, VOIP).
  • Soft Skills: Strong verbal and written communication, empathy, patience, and effective time management.
  • Flexibility: Ability to work in a fast-paced environment with a flexible schedule, including evenings and weekends as needed.
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Benefits

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Please submit your resume and an introductory video in English to ensure prompt processing.

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Location

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The position is open to applicants worldwide who can work in the PST Timezone.



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