Customer Support Specialist for E-commerce Brand
hace 5 días
**About Wibit Consulting & Services (WibitCS)**
We are collaborating with a leading BPO to find experienced Dutch-speaking Customer Care Specialists to work remotely in Slovenia.
This role is an excellent opportunity for individuals who enjoy working in a dynamic and creative team environment, providing exceptional customer experiences and supporting customers of a renowned e-commerce brand.
**Estimated Salary: 40,000 - 60,000 EUR per year**, depending on experience and performance.
**Job Overview:**
We are seeking a highly skilled and motivated Customer Support Specialist to join our remote team in Slovenia. As a key member of our internal team and wider department, you will be responsible for conducting technical-based customer assistance through voice, chat, and email in a timely manner, while ensuring an exceptional customer experience.
**Responsibilities:**
- Provide technical-based customer assistance through voice, chat, and email in a timely manner
- Document each interaction in a dedicated CRM system
- Act as a key participant within the internal team and wider department by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments
**Requirements:**
To be successful in this role, you will need:
- Ability to effectively and correctly communicate verbally and in written format in Dutch (C1 level) and English (B2)
- Residing in Slovenia and being able to take on a job legally without the company's support
- Experience in Customer Support, and technical support, especially with a help desk or other IT functions
- Ability to go through a background check
- Strong abilities to work independently and as a remote team player
- Problem-solving and critical thinking skills
- Adaptable and flexible, demonstrating abilities to work with process and information changes
- Strong working knowledge of external systems and PC-based internet and software applications (e.g., internet, Microsoft Office)
**Benefits:**
As a valued member of our team, you can expect:
- Excellent remuneration package based on experience, skills, and performance
- Indefinite contract
- Private health and life insurance
- Eight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM
- Fully remote work from Slovenia
- A dynamic and creative team with a positive and friendly atmosphere
- Good work environment – the employer can show off great reviews from their employees
- Guidance and tools to reach your full potential
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