Customer Support Representative

hace 4 semanas

Buenos Aires, Buenos Aires C.F., Argentina Labster A tiempo completo

Job Summary

We are seeking a highly skilled Customer Support Representative to join our team at Labster. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients through various channels.

Key Responsibilities

  • Answer live chat queries on Intercom and manage to expected SLA's
  • Maintain a knowledge base of technical solutions related to Learning Management Systems and accessing internal tools to provide quality and timely responses
  • Promptly process incoming help requests from customers via chat, video-chat and email
  • Recognize, capture, escalate and report route issues that impact customer experience
  • Lead and work on projects related to the Customer Success improvement
  • Flexibility in shift coverage as needed to support business needs
  • Work on projects as assigned to improve and contribute to Support goals and SLA's
  • Maintain knowledge base for new offerings, solutions and technical competence; Create and update knowledge articles
  • Act as a trusted adviser, advocating client needs back to Labster's internal product, engineering, and marketing teams
  • Contribute to teamwork and morale by leading by example, cross training and development assistance of new team members
  • Assisting Labster Internal teams with support-related tasks via Slack, Email, Phone or Chat
  • Cross training on new or emerging skills and responsibilities

Requirements

  • Native or Fluent level of English and Spanish required, additional language skills is a plus
  • Technical acumen and aptitude
  • Troubleshooting technical issues
  • Willingness to continuously learn in an ever-changing environment
  • Burning passion for helping people, making them happy and turning them into Labster promoters
  • Previous SaaS experience with tech support & customer support is a plus
  • Experience with Intercom or similar chatbot tool preferred
  • Previous experience in Education, EdTech space is a plus. An interest in the industry and our mission is a must
  • Strong written and oral Communication Skills
  • Customer service appreciation and awareness
  • Ability to apply professional, product and technical expertise
  • Strong organizational skills and ability to multitask

About Labster

At Labster and UbiSim, we are driven by a bold vision: to empower the world with knowledge. Our mission is to captivate learners and dismantle barriers through immersive technology that improves lives. As a leader in immersive learning, Labster redefines STEM education by providing tools that break down societal and economic barriers, enabling students to flourish in their careers and communities. UbiSim is shaping the future of nursing education, equipping the next generation of patient-centric nurses with immersive VR experiences. Our work is urgent and impactful—addressing global shortages in healthcare and STEM fields while engaging students more deeply and democratizing access to high-quality learning. If you're passionate about making a tangible difference in the world through education and healthcare innovation, this role will amplify your impact.

What's in it for you?

  • Competitive compensation and comprehensive benefits package
  • Equity program, providing you the opportunity to have ownership in the company's growth
  • Generous parental leave policy, including a phased return to work program to support your transition
  • Work with flexibility in a remote-first organization that values work-life balance
  • Flexible vacation policy so you can recharge when you need it
  • Opportunities to travel and connect with colleagues from around the world
  • Access to free 1:1 therapy sessions and mental health support through a membership with iFeel
  • The chance to get involved with our Values in Action and LGBTQIA+ Employee Resource Groups, promoting a diverse and inclusive workplace

  • Customer Support Representative

    hace 3 semanas

    Buenos Aires, Buenos Aires C.F., Argentina SupportYourApp A tiempo completo

    Seeking a Customer Support Representative to provide exceptional support to our clients. As a multilingual consultant, you will build positive relationships with customers, meet team KPIs, and maintain up-to-date knowledge of cutting-edge technology.Key Responsibilities:Provide world-class customer supportBuild trust with customersMeet performance...

  • Customer Service Representative

    hace 3 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Motorpoint A tiempo completo

    We are Motorpoint, the UK's leading car retailer. Our commitment to customer satisfaction is evident in the way we operate. We are seeking a skilled Customer Service Representative to join our team.The ideal candidate will be able to provide exceptional support to our customers through various channels, including phone, email, and in-person. As a Customer...

  • Multilingual Customer Support Representative in Athens

    hace 3 días

    Buenos Aires, Buenos Aires C.F., Argentina Cross Border Talents A tiempo completo

    About Us">Cross Border Talents is a global leader in the BPO industry, with a strong presence in Athens, Greece.We are currently seeking a highly skilled Multilingual Customer Support Representative to join our team. ">Salary and Benefits">Our competitive monthly salary ranges from 1250 to 1500 euros, based on language proficiency and experience.In addition...

  • Global Sales and Customer Support Representative

    hace 2 días

    Buenos Aires, Buenos Aires C.F., Argentina Sagan A tiempo completo

    At Sagan, we bridge the gap between global talent and US-based businesses. We connect candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Our team is seeking a motivated and detail-oriented professional to join us as a Global Sales and Customer Support Representative.

  • Customer Support Representative

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina SAP A tiempo completo

    About the OpportunityWe are seeking a highly skilled Customer Support Representative to join our team in Buenos Aires, Argentina. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner.ResponsibilitiesProvide phone and email support to...

  • Multilingual Customer Support Representative

    hace 7 días

    Buenos Aires, Buenos Aires C.F., Argentina Work International A tiempo completo

    Work International is seeking a highly skilled and multilingual Customer Support Representative to join our team in the Czech Republic. In this role, you will serve as the primary point of contact for Lufthansa passengers, providing exceptional customer service via phone.About the Role:This is a full-time position that requires fluency in French and an...

  • German Customer Service Representative

    hace 7 días

    Buenos Aires, Buenos Aires C.F., Argentina Recruit4Work SL A tiempo completo

    We are seeking a talented German-speaking customer service representative to join our team at Recruit4Work SL.About the RoleThis is an exciting opportunity for a highly motivated and customer-focused individual to provide exceptional support to our clients. As a German customer service representative, you will be responsible for handling customer inquiries,...

  • Farsi Speaking Customer Support Representative for Financial Services

    hace 5 días

    Buenos Aires, Buenos Aires C.F., Argentina Wibit Consulting & Services (WibitCS) A tiempo completo

    Welcome to Wibit Consulting & Services (WibitCS), a leading financial services company, where we are currently seeking a highly skilled Farsi-speaking Customer Support Representative to join our team in Limassol.Job Type: Full-timeEstimated Salary: €25,000 - €35,000 per annum, depending on qualifications and experienceAbout the Role:We are looking for an...

  • Customer Service Representative

    hace 3 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Boston Consulting Group A tiempo completo

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients through various communication channels.Respond to customer inquiries in a timely and professional manner.Provide product...

  • Customer Support Representative for E-commerce Brand

    hace 5 días

    Buenos Aires, Buenos Aires C.F., Argentina Wibit Consulting & Services (WibitCS) A tiempo completo

    We are seeking an experienced Customer Support Representative to join our team at Wibit Consulting & Services (WibitCS) and work remotely in Hungary.This is a full-time position with an excellent remuneration package based on experience, skills, and performance. The salary range for this role is estimated to be around 45,000 - 65,000 HUF per month, depending...

  • Customer Support Specialist

    hace 3 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Lenovo A tiempo completo

    About LenovoLenvo is a global technology leader that designs, engineers, and manufactures smart devices and infrastructure solutions. Our vision is to deliver smarter technology for all.About the RoleWe are seeking a skilled Customer Care Case Representative to join our Solution and Services Group (SSG) at Lenovo. This role involves resolving customer...

  • Senior Customer Service Representative for Greece

    hace 2 días

    Buenos Aires, Buenos Aires C.F., Argentina Recruit4Work SL A tiempo completo

    Unlock Your Potential as a Customer Service Expert in GreeceWe are seeking a skilled and dedicated Senior Customer Service Representative to join our team in Greece. As a representative of Recruit4Work SL, you will be responsible for providing exceptional customer care to clients, helping them with product or web shop problems.In this role, you will have the...

  • Customer Support Representative for International Consumer Electronics

    hace 2 días

    Buenos Aires, Buenos Aires C.F., Argentina Recruit4Work SL A tiempo completo

    We are seeking an experienced Customer Support Representative to join our team in Greece. As a key member of our customer service department, you will be responsible for providing top-notch support to our customers via phone, email, and chat.This is a fantastic opportunity to work with one of the biggest names in consumer electronics and healthcare, offering...

  • Customer Support Specialist

    hace 4 días

    Buenos Aires, Buenos Aires C.F., Argentina Sagan A tiempo completo

    Salary Range: Up to $1,300 USD per monthJob Description:At Sagan, we are seeking a highly skilled and motivated Remote Client Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to clients, addressing their inquiries and concerns in a timely and professional...

  • Customer Service Representative

    hace 2 días

    Buenos Aires, Buenos Aires C.F., Argentina Cross Border Talents A tiempo completo

    **About Us: Cross Border Talents**We are a dynamic recruitment agency dedicated to connecting skilled professionals with top employers across various industries. Our diverse and talented team is committed to providing exceptional service to both our clients and candidates.**Job Title: Customer Advisor (French Speakers - C2 Level, English - B2...

  • Customer Service Representative

    hace 3 días

    Buenos Aires, Buenos Aires C.F., Argentina Recruit4Work SL A tiempo completo

    We are seeking a highly skilled Customer Service Representative to join our team at Recruit4Work SL. This exciting opportunity is based in Chania, Greece and offers the chance to experience the Mediterranean lifestyle while delivering exceptional customer service.Job DescriptionThis role involves handling incoming calls and emails from clients, providing...

  • Meditteranean Customer Experience Representative

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Recruit4Work SL A tiempo completo

    We are looking for customer service representatives who can ensure a friendly and positive experience for our clients.This role is an excellent opportunity to gain valuable experience in a fast-paced environment while enjoying the beautiful Mediterranean lifestyle.About the RoleAs a customer service representative, you will be responsible for providing...

  • German Speaking Customer Service Representative

    hace 6 días

    Buenos Aires, Buenos Aires C.F., Argentina Wibit Consulting & Services (WibitCS) A tiempo completo

    Job DescriptionWe are seeking a highly skilled Customer Service Representative with German fluency to join our team at Wibit Consulting & Services (WibitCS). This is a fantastic opportunity for someone who enjoys working in a dynamic environment and providing exceptional customer support.About the RoleThis role involves working as part of a fully remote...

  • Dutch Speaking Customer Support Representative for E-commerce Brand

    hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina Wibit Consulting & Services (WibitCS) A tiempo completo

    Wibit Consulting & Services (WibitCS) is seeking a highly skilled Dutch-speaking Customer Support Representative to join our team in Greece. This is a fantastic opportunity to work with a leading e-commerce brand and provide exceptional customer experiences.The ideal candidate will have excellent communication skills, both written and verbal, in Dutch and...

  • Customer Service Representative

    hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina Recruit4Work SL A tiempo completo

    We are looking for a talented Customer Service Representative to join our team in Greece. This exciting opportunity allows you to experience the Mediterranean lifestyle while delivering exceptional customer service to end clients.About the RoleAs a Customer Service Representative, you will be responsible for assisting customers with technical problems and...