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Representative of Client Satisfaction and Experience
hace 2 semanas
About the Role:
We are seeking a highly motivated Representative of Client Satisfaction and Experience to join our expanding and dynamic customer support team. The ideal candidate will be responsible for ensuring that clients receive exceptional service and support.
Key Responsibilities:
- Develop and implement effective strategies to improve client satisfaction and experience.
- Respond to client inquiries promptly and professionally via live chat, email, and phone.
- Conduct personalized client analyses and take appropriate actions to enhance customer satisfaction.
- Address client concerns effectively while maintaining the highest standard of service quality.
- Collaborate with cross-functional teams to ensure client needs are met efficiently.
Requirements:
- Native Spanish speaker with excellent written and spoken English skills.
- A minimum of 2 years of experience in a call center or customer support role is required (Financial Industry preferred).
- Proficiency in Microsoft Office and Outlook; high computer literacy.
- Effective communication skills, including the ability to interact with company executives.
- Team-oriented, proactive mindset, and excellent organizational skills.
- Ability to multitask, prioritize tasks effectively, and work independently with minimal supervision.
