Customer Service Representative with Advanced Language Skills

hace 5 días


Buenos Aires, Buenos Aires C.F., Argentina American Express A tiempo completo
About the Role
As a key member of our team, you will play a crucial role in delivering exceptional customer experiences. You will be responsible for responding to customer inquiries, resolving issues, and growing customer relationships through every interaction.

Main Responsibilities
  1. Deliver outstanding customer service by addressing customer concerns in a fast-paced environment.
  2. Resolve product or service inquiries by using probing questions, determining causes, and selecting solutions that drive brand advocacy.
  3. Nurture customer relationships through every interaction, resulting in measurable customer value.
  4. Document necessary account information and provide customized solutions that benefit customers.
  5. Meet customer satisfaction, effectiveness, efficiency, and quality standards.

Requirements
  1. Advanced/Bilingual English is required.
  2. This position operates Monday - Friday, with availability from 2 pm to 8 pm, including holidays or weekends.
  3. Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.
  4. Demonstrated consultative experience, ability to influence, resourcefulness.
  5. Exceptional listening and relationship building skills.
  6. Demonstrated resiliency in a fast-paced metric-driven environment with proficient multitasking and navigation in a windows environment.
  7. Creative problem-solving, eager to find customized solutions.


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