Customer Service Representative with Advanced Language Skills
hace 5 días
As a key member of our team, you will play a crucial role in delivering exceptional customer experiences. You will be responsible for responding to customer inquiries, resolving issues, and growing customer relationships through every interaction.
Main Responsibilities
- Deliver outstanding customer service by addressing customer concerns in a fast-paced environment.
- Resolve product or service inquiries by using probing questions, determining causes, and selecting solutions that drive brand advocacy.
- Nurture customer relationships through every interaction, resulting in measurable customer value.
- Document necessary account information and provide customized solutions that benefit customers.
- Meet customer satisfaction, effectiveness, efficiency, and quality standards.
Requirements
- Advanced/Bilingual English is required.
- This position operates Monday - Friday, with availability from 2 pm to 8 pm, including holidays or weekends.
- Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.
- Demonstrated consultative experience, ability to influence, resourcefulness.
- Exceptional listening and relationship building skills.
- Demonstrated resiliency in a fast-paced metric-driven environment with proficient multitasking and navigation in a windows environment.
- Creative problem-solving, eager to find customized solutions.
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