Customer Service Representative with International Expertise
hace 14 horas
Wibit Consulting & Services (WibitCS) is seeking a highly skilled Customer Care Specialist to join our team. This role offers the opportunity to work remotely from Greece and support customers of an e-commerce brand.
About the RoleThis full-time position involves providing exceptional customer experience through voice, chat, and email in a timely manner. The ideal candidate will have excellent communication skills in Dutch (C1 level) and English (B2), as well as experience in customer support, technical support, and problem-solving.
We offer a competitive remuneration package based on experience, skills, and performance, including an estimated salary of €35,000 per annum. Our benefits include private health and life insurance, 85 EUR monthly meal vouchers, and 65 EUR monthly Work From Home allowance.
Responsibilities- Conduct technical-based customer assistance through voice, chat, and email
- Provide exceptional customer experience
- Document each interaction in a dedicated CRM system
- Ability to effectively communicate verbally and in written format in Dutch/Flemish and English
- Experience in Customer Support, technical support, especially with a help desk or other IT functions
- Strong abilities to work independently and as a remote team player
- Problem-solving and critical thinking skills
- Adaptable and flexible, demonstrating abilities to work with process and information changes
- Excellent remuneration package based on experience, skills, and performance
- Indefinite contract
- Private health and life insurance
- 85 EUR monthly meal vouchers
- 65 EUR monthly Work From Home allowance
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