Customer Service Representative for International Businesses
hace 1 semana
Company Overview
Sagan bridges the gap between global talent and US-based businesses, connecting candidates from vibrant regions with leading American companies. Our mission is to empower executives, founders, and CEOs seeking to hire and maximize the impact of international talent.
Salary Range: up to 2000 USD per year
Job Description
We are seeking a motivated and detail-oriented Customer Service Representative to join our team. This role involves managing incoming customer inquiries and converting these opportunities into sales and booked appointments. The ideal candidate will deliver exceptional customer service, accurately capture customer information, and work closely with the team to ensure seamless sales and booking processes.
Key Responsibilities:
- Customer Interaction: Handle inbound customer inquiries via phone in a timely and professional manner, capturing all pertinent customer contact information.
- Sales Conversion: Convert inquiries from new and existing customers into sales, focusing on upselling and cross-selling where applicable. Meet or exceed sales targets through effective communication and closing techniques.
- Service Booking: Decipher customer needs to book the right service appointments, ensuring customer satisfaction and repeat business.
- Collaboration: Work closely with various teams to ensure a smooth booking process and participate in coaching sessions, team meetings, and provide ideas for improving overall customer experience and sales processes.
Qualifications
- Language Skills: Proficient in English with strong communication and interpersonal skills.
- Experience: Previous experience in inbound sales or a related role is preferred, with familiarity in using CRM software.
- Technical Skills: Proficient in using Google Workspace, Slack, and CRM tools for managing customer interactions.
- Attributes: Excellent problem-solving abilities, attention to detail, and the ability to multitask and manage time effectively in a fast-paced environment.
Working Conditions
This is a remote position, requiring flexibility to accommodate customer needs across different time zones. Please submit your resume and intro video in English format to ensure prompt processing of your application.
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